Thomas Erts
I do not believe I have ever ate here without cleaning the table myself, nor has my order ever been 90% correct much less 100%. Repeatedly sauce for kids meal and or the apples have been forgotten, no napkins given, and or no cups given. The staff does their best to ignore the dine-in customer so when they do forget/overlook something it takes at least 5 mins to speak to someone about it, so by the time you get back to your table your food is cold. If their was not a play area at this location I would not come here. The drive thru is typically much better especially when Rodney is on shift.
… moreAnn Morgel
My daughter ordered me a double cheeseburger with out onions and she got home and gave me my order and it’s full of onions so now I can’t eat it I’m allergic to onions
… moreSting S
They are really slow here, it took 18 min to get a double cheeseburger meal at 8:00pm I ordered inside and waited. The employees don’t seem to be concerned or care. McDonald’s corporation probably doesn’t know because they pull the tickets as soon as you order only to stick them to the counter and just wait to fulfill them at there leisure .The monitor screen says now serving immediately after you pay at the kiosk. Be prepared to wait.
… moreDerek Fraser
Shame on me for not checking my order but with antsy kids I just wanted to get home. After waiting over 20 minutes in line for our food I get half of a large fry, a missing apple juice, only 10 of the 20 nuggets ordered and all the food was cold.
… moreCatlynne Sproles
ATTENTION DAVID came in to McDonald’s and was greeted by one of your best employees that I have seen your facility hire in The past three years I’ve been in Arizona he made sure we had everything we need and went above and beyond for each and every customer that was in the store he made the environment more welcoming and fun to be in if you ever come to McDonald’s I suggest you ask for blue please give that man a raise he has some of the best customer service I’ve ever seen in a fast food chain in my life so thank you blue for helping me with my needs tonight
… moreWilliam Hargis
We’ve had hit or miss experiences at the McDonalds on Fry Blvd. Today we got our order within about 5 minutes & that was a Big Mac pack & 4 pies. Pies normally slow it down but they got them out quick. Good job guys!
… moreKylie Michelle
Always missing food or getting the wrong order. Something always off with the food. Overcooked chicken nuggets and french fries; today they tasted like fish. Service is extremely slow. Worse McDonald’s, I honestly don’t how there’s any good reviews.
… moreSandy L.
I’ve been to this McDonald’s many times. My orders are usually wrong, missing fries, etc. Tonight when I got home, my 2 orders of fries were missing. Called and spoke to “a manager” who was rude. Said come back to get my fries. I was NOT going out again, it’s late, I’m tired. I asked for another alternative and he again said I could come back now for my fries. NO customer service at McDonald’s on Frys
… moreLuna
I would like to give a huge shout out to the lady working drive thru today (12/23/2025) at about 11 am. She had amazing composure and spoke very respectfully to a customer who chose to yell and scream profanities.
The service today went above and beyond already with everyone being nice but she pushed it over the top with how she handled that situation.
… moreJennifer Bruce
Been going here a couple of years. Other locations are much farther away for me. The problems I’ve experienced have never been fixed by management. There are problems with getting the correct food order. Problems getting trapped in the drive thru exit for more than a couple of minutes. Being given a sugar coke after requesting a diet coke (because I’m a diabetic. Usually I have driven off and dont have time to go back. So then I dont have a drinkable drink. Once in a while I go back in the drive thru but not always given a diet coke even then) Normally I don’t return the food in a wrong order but I just wasn’t going to eat what had been given to me and the price of what I paid for was $3 more. And when I went inside the atmosphere was chaotic. There was a long line at the kiosk where an employee was helping people use it. No one was standing in line at the counter. No employee was at the counter. Anyway I found a manager talking to another employee and had to wait 5+ minutes for help. And even then mo acknowledgement for my wait, no pleasant demeanor, no acknowledgement about having given me the wrong food or having to wait so long. I dont need an apology because everyone makes a mistake once in a while at a minimun. He did say have a good day at the end. Getting caught in the drive thru without being able to exit for 5+ minutes is too long. Normally I am okay waiting 1-2 mins. I believe an employee or manager should be able to go out there and direct traffic. The fact that they don’t address it after the two years I’ve experienced it tells a lot about mgmt there. Inside atmosphere is chaotic. That location gets a lot of business due to its location being near the army base and the only McD for a distance. Going north 30 minutes is one location and going south about 15 min drive is another location. Common courtesy and common sense is lacking at this location. I see responses to other complaints here by Mcdonalds saying click on link. However, I’ve done that in the drive thru and in person and I know through experience you are not going to help.
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