Local fast-food chain serving baskets of fried chicken & sides for dine-in or takeout.
Hours
| Wednesday | 11 AM–11 PM |
| Thursday | 11 AM–11 PM |
| Friday | 11 AM–12 AM |
| Saturday | 11 AM–12 AM |
| Sunday | 11 AM–11 PM |
| Monday | 11 AM–11 PM |
| Tuesday | 11 AM–11 PM |
Address and Contact Information
Address: 11932 Elam Rd, Balch Springs, TX 75180
Phone: (214) 242-7209
Website: http://williamschicken.com/
Photo Gallery
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Reviews
Kamilah Jackson
This was the most horrible experience I’ve ever had at Williams Chicken. I arrived about 15 minutes before closing time, and the food was just awful and disgusting. The chicken was undercooked, the corn fritters and spicy rice (why lord why) was saturated and oil, the fries was hard and reheated, and the apple pie was not even cooked. All of it was horrible, hopefully I don’t get sick from all the old grease. Got me sick to my stomach just looking at it. I called twice to speak with someone and they didn’t answer the phone, I will be calling first thing Monday morning to get this resolved. I want my $14 back, Williams Chicken is known for serving hot and fresh chicken l. I’m so disappointed because I was looking forward to that two-piece White fries and a pepper. The only thing that turned out okay was the Fanta strawberry. Y’all need to get it together I guess I’ll be driving all the way to oak Cliff because the Williams Chicken in this community ain’t hitting on nothing.
… moreMatt Crenshaw
This was an absolute horrendous experience. I don’t normally go to this particular Williams Chicken and I wont be returning to this location. I had to wait for almost an hour to get white meat chicken, only four pieces at that, after they had told me that the wait would only be for fifteen minutes. Then to add insult to injury, the order was Still not correct when I finally got it. They did not include my Okra in my initial order, so I had to wait an additional half hour until one of the workers came outside to smoke a cigarette and I inquired about my Okra with her. She did give us extra to try to compensate for the mishap, but by the time I got home eat, the fries were cold and just hard and dry. In short, I won’t be retuning to the Balch Springs location. Can’t wait for Mesquite to open back up.
… moreKitty Quinzel
Wouldn’t give my roommate the food I paid for because he didn’t have the app it was ordered from on his phone, despite giving them a confirmation number. This is the only restaurant that has ever done this when I’ve ordered through that app. It could have just as easily been ordered on a computer and neither of us had the phone app. Or what if I was paying for someone else’s food who couldn’t afford it themselves? Makes absolutely zero sense.
… moreA. Nious
The lady with the accent was very pleasant to talk with and she ensured my order was correct. She repeated my order to me before I pulled away from the window and everything was still very hot when I arrived home. She provided great service.
… moreBen Bueno
Pulled up to the drive through, and a women in a extremely rude manner said they are taking orders at the window. The wait to get three cars out of the way took at least 20 minutes. They have a single lane so we couldn’t drive away. We just left when we were finally free. Terrible. I don’t even know what the chicken tastes like, because of their horrible service.
… moreTripp Brew
I’ve been there numerous times…. in fact I live right by a Williams Chicken but I choose to drive to the location in Balch Springs off of elam because the chicken is always fresh and hot. The customer service is and what I love most about this location is they take pride in running the business and getting the orders correct…most chicken places forget to give you your Pepper’s but this location always remember. Good Job
… moreStefanie Zuccaro
For whatever reason the lady walked away from the window with my credit card & never gave it back! As soon as we got home & realized my credit card was missing I started calling & called about 10 times before someone finally answered “Hello” .. when I asked if it was Williams Chicken she responded rudely “yeah, it is” as if I should have known with her answering it like she answers her private phone!! On top of the poor customer service we had not a single napkin in the bag, the small fries were all dumped into a bag with a couple paper sleeves the fries are suppose to be given in! When my bf went back to get the credit card she said “I tried to hand it back to you but you drove off too fast” .. which was a lie! She took the credit card, walked off came back with most of the order. We had to ask for the last item of mashed potatoes so we were there plenty of time for her to give the card back! I don’t know if it was intentional or accidental but they refused to take responsibility & continued to blame us for driving off! The customer service is a big deal to me & I won’t be going back to that location again!
… moreJoni Robinson
Normally i like going to Williams..because i like their chicken. I placed my order and it was ready in no time. I didnt like being told a few times that there would be an upcharge. You only need to tell me once.
… moreKendra H
If I could give them no stars I would. Waited for some time at speaker to be told to order at the window and wait even longer. The 3 piece dark chicken was extremely cold and fries were soggy. The only ok item was my strawberry Fanta. I will never eat at a Williams Chicken again even if it was FREE.
… moreKevin Chretien
This place has consistently awesome chicken. I’ll consider myself a chicken connoisseur and have eaten all over the country. For fast food chicken, you cannot ask for more. Absolutely amazing recipe!
… more