The Chicken Shack West Richland

  4.1 – 698 reviews  $ • Chicken restaurant

Fast-food chain serving chicken wings & fingers, plus burgers, chili & sides, in a low-key space.

✔️ Dine-in ✔️ Curbside pickup ✔️ No-contact delivery The Chicken Shack West Richland 99353

Hours

Thursday10:30 AM–9 PM
Friday10:30 AM–9 PM
Saturday10:30 AM–10 PM
Sunday10:30 AM–8 PM
Monday10:30 AM–9 PM
Tuesday10:30 AM–9 PM
Wednesday10:30 AM–9 PM

Address and Contact Information

Address: 4390 W Van Giesen St b, West Richland, WA 99353

Phone: (509) 967-1807

Website:

Menu

chickenshacktc.com

Photo Gallery

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Last Updates

Reviews

Spokaneman
The recent spate of one star reviews is a bit baffling. Our experience while not perfect, wasn’t worthy of a one star. This spot was completely empty at 1PM on a Saturday which was surprising. Staff was super friendly and the prices were quite reasonable for the amount of we got. The tenders and wings were excellent. Juicy and moist chicken with a terrific crunchy breading. Shoestring fries are amongst the best I’ve had, served hot and crispy. The sauces were a different story. Just very average and pedestrian, nothing at all worthy of note. These were no doubt dispensed from a US Foods jumbo jug into their portion cups. Where this place really fell down was in things entirely under their control. First was the smell which was thick with stale fryer oil (which was interesting because the food was def fried in fresh oil). The other irritant on our visit was the FLIES!! There were dozens of them pestering us throughout our visit. Both the smell and the flies are manageable with better cleaning practices! 3 stars but I’d still go again (but to go order only).
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Megon Kraftenberg
They are so rude since Covid. We wait 6 months or so hoping service will get better and it never does. We ordered online. The lady rudely said it wasn’t ready yet. She never smiled. Then we got home and when one of the chicken pieces and there were a hair in the container. This solidifies never going back.
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Christopher Ryan Poll
TL;DR-Fast food? NO! Fast Casual? NO! (leave the fast out of it altogether) Ok ok, so it takes a while…is it at least hot and fresh? ALSO NO!
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Kristina DeLine
Well, we were pretty disappointed this visit.
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Joshua Taylor
1st time to location and this place rocks!!! Chicken is moist and crispy and so much flavor!! Wow! Might be the best chx tender/finger I’ve ever had!!!! Thanks for the amazing service as well.
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Dave Anderson
Highly skeptical going in, I set my expectations pretty low. I was blown away at how good their chicken strips are! Now I consider myself a regular.
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Miss V
Great food. Great service. The chicken tenders & onion rings are sooooo good!! The patio is nice, but the flies are insane!! Please, for the love of God, get some fly traps.
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Darryl Wheats
I ordered the cowboy chicken sandwich and coleslaw. At first, I wondered why the coleslaw was drowning. The liquid level must have been 3/4 to the top of the container. Then I tried the chicken sandwich, and it was like…ok, I get it, they were trying to balance it out. I’ve never had that dry of a sandwich, or that dry of chicken, but both together was NUTS. At least I only waited 40 minutes for it.
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Christian Landes
We have given this place so many chances. The service is just incredibly slow and the staff are not welcoming or friendly at all. I call about half an hour ahead when I order for takeout. My order is not ready more often than not. Today marks three times that I’ve waited over twenty-five minutes after I arrived at the restaraunt, for an order I called ahead!
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Jeff S
Used to be a great place to let loose and dance a little after dinner. Then it became a ‘kids are welcome anytime’ place. Sorry, but there’s a time and a place. Won’t be going back because I don’t like kids on the dance floor when I’m out on a night. So sad.
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