Barbara S
The food was good and the service was quick and friendly. The atmosphere in the store could be approved on. There are several things that looks like it needs to be repaired. Overall, I was satisfied with my visit. It just looks like they’re in the process of having to do some work on the restaurant itself.
… moreJeremy Bean
Everytime I come to this location theircis only 1 employeebim the whole place. It appears owner is to tight to staff location properly. Not griping about employees. They are doing best they can waitingvon customers promptly as they can. This is about the owner being so tight the whole atmosphere is effected by the overwhelmed employees running an entire location with one person. Has effectee everything.THIS IS BECAUSE OF OWNER NOT EMPLOYEES.
… moreShields Movers And Staffers, LLC
How about getting off of the highway after you have Googled a local Subway, you get to the location, only for the place to literally be open but yet the person in there working tell you that the registers are not up and not only that they didn’t even have all of the food out there to serve it anyway so I was skeptical about her telling me that the registers were not working, and if you can’t ring me up for whatever reason why not just keep the front door locked until you open up, so I go to call the number on the front of the door thinking that its headquarters or management, it’s the same person that’s working in the store. what a waste of time to come here at 9:00 a.m. but yet the sign says they open up at 8:30 a.m.
… moreMachelle Runyon
This was the worst sandwich I have ever gotten here. Will not be back if there charging the same but not putting anything on sandwich. You should be ashamed to serve this to people!!! Do better!!!
… moreEric K
I am DONE w going to this Subway and the OWNER of this franchise. I stopped going to this location for over a year bc the way she is so restrictive regarding coupons. It is a tough economy and we are all trying to get by so if you don’t want to honor coupons just say it. Do NOT change your policy or modify it every week as it is confusing and annoying. Last week I went back bc you started honoring coupons now today I was told you have to get the sub EXACTLY as it is on the menu. Umm I get less stuff on it, how does that make sense? Plus I’m allergic to some of the items on the menu. So forget it I am DONE w your games DONE w going to your location and it can turn back into the ghost town I’ve noticed it’s been all year and what your employees said it has been. Good luck your being a miser may cost you your business.
… morejeffrey rintoul
We bought four footlong subs and had them delivered. I understand delivery fees but if you’re going to pay 74 dollars it can at least be quality. The bread was hard and looked like a pencil when it got here to me they didn’t let bread proof long enough and there was hardly any meat. I was extremely disappointed.
… moreMichael Jernigan
So I never go to Subway just because it’s always generally lackluster, but low and behold I have a coupon that I plan on using. But for both Lexington locations, how in the hell do either of them not have actual bread? It’s literally their thing, to make sandwiches, to have bread, is there a national branch shortage? How would you ever consider keeping patronage with this? Every single time I ever see the subways in Lexington, they are always empty, please for the love of God tell me how they actually have business and stay open?
… moreTimothy Dowd
I went here and tried this Subway for the first time sometime in 2021 when I lived in Lexington, NC. My parents had just been grocery shopping at the nearby Food Lion in this shopping center that night and I was with them and I decided to try this place and go in to order. I went in myself to order my own custom made sandwich just before 9 PM… closing time.
Once I got in I told them I had a coupon first, but the older woman working in here would not accept it even though it was valid. I think she then said she might take it after my sandwich was made after acting irritated toward me for no good reason. She was abrupt and rude about the entire time I was in there and was literally interrupting me when I was telling the other person what to put on my sandwich.
I do not understand why she did not realize I have to tell the other employee what I want on my sandwich before I can go to the register to pay for my order. Actually I think she knew this but she just had an attitude toward me for some no good reason and was just being rude and difficult to inconvenience me while I was inside.
The sandwich itself was merely an average Subway sandwich. I have had better sandwiches elsewhere but I cannot say for sure it is the worst one ever made for me… just what was expected. So all in all, average Subway food with a rude employee who seemed mad about a valid coupon and just being in there at all. I did not come back here due to her bad attitude and went to other Subway restaurants elsewhere in Lexington. I did not want to give this place any more of my time or business after coming here the first time and putting up with that rude woman.
… moreAlexis
My wrap was gross, veggies were not even fresh. Spinach was so wilted I did not get it. Onion tasted like they had sat for a few days (flavor was strong). The lady behind the counter was super rude to customers and to the worker. First and last time for everything. I took 3 bites and trashed it.
… moreDavid W Calhoun
Would be better if all the staff acts like they really cared about their job. Sometimes the staff seems really friendly and accommodating. Then you have other staff that don’t listen to you when they make your sandwich. This is rough on the consumer when you don’t get what you want on your sandwich. Told a girl one day the works and I still had to tell her everything to put on it. And she seemed to be heavy-handed with each item hoping I would just say that’s enough. Seem like she did not want to be there. Kept rolling her eyes at me and not listening. The other staff member was very accommodating and was very upbeat at the cash register. Wish all of the staff here would concentrate on good customer service. This is a sandwich making shop unfortunately a lot of people like different things on their sandwiches. So paying attention to detail it’s very important in this job. Love the location in the Food Lion shopping center. Really appreciate their appreciation of military veterans. However we’ll have to give them only two of the three C’s. They have good cost-effectiveness, and overall the store was very clean so I’ll give them cleanliness. What they need to work on is great customer service which is the third C of great diners and dives. Rolling eyes and not listening to the customer only complicates the whole reason you’re there is to make a great sandwich. Because Subway is in the business of Sandwich making. If you are working in that establishment that needs to be your overall priority. And being friendly and helpful creates a better day for not only you when you go home but for the customer. It means you have less negative ions and more positive ions in the air. Which creates a smoother workday. Will increase my overall grade when I see total customer satisfaction. I have found certain employees to be very motivated and offer me great customer service. It’s the bad experiences that spoil the whole bunch. May God be with you in this terrible time in American history. May you seek your Lord and Savior Jesus Christ daily.
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