Samuel M.
So funny to go to the checkout of a place that is way overpriced and be queued to leave the person taking my order (at the cash register) a tip, hahaha! Tip culture is fine for someone who actually does something but just jotting down my order and giving me a cup doesn’t merit a tip, lol. Panera bread is the most overpriced place on earth and overrated.
… moreSamantha Castro
First I ordered macaroni and there’s residue from some other food on my plate (second photo) then this is what I paid $17 for? Last time at Panera!! On top of the the cooks were sloppy on the back on their phones and the female that rung me was very rude.
… moreShannon Ott
Very good food, fast service. Tables are always more dirty than clean.
… moreLisa Everson
I ordered a chicken Cesar salad and I have had these from Panera for years. What I got was nothing like what I am accustom to as far as quantity and quality. I did request the croutons be left off, and I know there’s not a lot to a Caesar salad, but this salad was small, the chicken was tasteless, and the Parmesan cheese was almost non existent. Instead of shaved or grated, I got powder. I am completely floored that I spent over $13 + delivery for a bowl of lettuce with unseasoned chicken and powdered cheese. Had I been in the restaurant I would have requested a refund and gone someplace else. This is not the first issue I have had with this location and they do not seem to care. If it wasn’t for the Cuyahoga Falls location I would be done with Panera all together. Panera is just not what it used to be. Very sad.
… moreJessica Watson
Our office ordered lunch today from the Panera in Stow and we were given pretty bad customer service. Most of the food was great and tasted delicious. However, my co-workers salad had literally nothing she (PAID) extra to have on it. It was just chicken and lettuce. She called back to make them aware of the salad and the gentleman on the phone said “what do you want me to do about it”? Not even an apology or I am sorry or how can I make this right for you. She responded with I don’t know maybe remake the correct salad and make it right… Add some cookies she said. The young man didn’t even acknowledge her comment about the cookies and said I will send a new salad. Mind you not very friendly. It’s sad because we have had our work meetings at this location. I have used this location to do different lunches and marketing to take to other offices. We have never had a bad experience until today. I just wanted to make the staff aware of the rudeness we experienced today so they could use it as a training situation. Hopefully this is a one time occurence. I would hate to have to start going to a different location and spending the money we spend at a new location. She ordered avocado, cilatro, cucumbers, tomatoes, and grapes. This is what she got chicken and lettuce. An apology would have been nice.
… moreGrandma G
What a great place for tea, coffee orange scones, and fresh chocolate chip cookies. Clean, warm, Makayla served us with a smile
… moreLeslie Berens
I love panera breads mac and cheese. However the last few times I’ve gotten it the cheese was not runny at all and was chunky and coagulated. Today was the worst not only was the cheese gross but it was all on the bottom and the noodles weren’t even covered in cheese.
… moreDana Ruper
The food here is about the same as every Panera. I wish they were co side rate when putting to-go orders together, but sandwiches tend to be thrown together. Anytime that I go to order here, there is only ever like 3 people working. Maybe more staff would help them.
… moreTracy Arnold
Food was great soup and sandwiches staff was friendly
… moreJason Turner
The staff here is typically very pleasant. I only go in the morning for a bagel and a soda. They always make the bagels exactly the way I want them. Service with a smile is few and far between these days so that is appreciated here. And in the winter they always make sure that the fireplace is burning
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