Jasmine Turner
I walked in and was greeted. Friendly , quick service, enjoyed every bite. If you have a time restraint this is the perfect lunch place to eat. It also has a tv which makes it comfortable also.
… moreJill Tench
My son went to the kamms mr hero tonight and got us two medium romanburgers a large fry and two large cheese sauce i took a bite of mine and it wasnt even warm inside and looked the meat was actually pink and the bun wasnt even toasted so i called up there it was 8:30 pm the lady didnt speak english that well and i told her that can literally kill me since i have Chrons disease she said well you should of asked for it well done i said never in my life did i have to ask for well done there it should of been cooked all the way she said its on a timer so she said hurry we close at 9pm so come back up and we will throw the ones we took a bite of back on the grill furst off thats gross . I had my son take it all back and tell her i want a refund instead well at first she convinentley couldnt figure out how to refund so more time wasted then finally . I will be contacting the BBB tomorrow and he also saw a bug on his way out so i will never be going there again. The Mr Hero that us the best is the one on Lorain rd across from West 139th those guys are so nice and know what they are doing
… moreMe Notyou
This shop doesn’t like to honor tthey advertise on their own window. Getting the $8.99 deal with some $1 cheese sauce suddenly costs $11.99. Getting a two sandwhich discount deal will cost base price at the register. Anyone that notices has to agree their case, and anyone that doesn’t notice gets ripped off
… moreDale Shulin
Food was good but the place is slowly falling apart. The TV on the wall has been broken for over 2 years, the security camera hasn’t been working longer than that and they have a $2. Cheap piece of plastic still up from the Covid days which makes it hard to make a transaction. They also have a giant tip jar blocking the area and the owner talks non stop on his phone via Bluetooth talking in a foreign language which isn’t professional at all. Sadly, the don’t put a cent back into the store since it opened.
… moreSamantha Fitzgerald
This is REALLY disappointing! I sent my boyfriend to get me a free meal with my free meal coupon… what a TERRIBLE experience this was! (Saturday 1/22/22 aprox 8:30PM-8:45PM). There was a woman and a man… the woman helped him at the counter, first she said that the coupon was for the Roman Burger meal only which the coupon SPECIFICALLY states ANY free meal, not just the Roman Burger meal. He had to argue the fact that the coupon clearly states any meal… to the point she had asked if he wanted to speak to the manager which he said yes (the man was the manager it seems)… he came over and agreed the coupon said ANY meal… he continues to order, asking for my original Italian meal with fries well done… asked for EXTRA dressing on the side which he was informed that it would cost $0.5 extra to get extra dressing… after agreeing to pay that she moves forward to not only fill the TINY container NOT EVEN half full with the dressing but doesn’t put ANY on the sandwich itself… THIS IS EXTRA DRESSING?! (SEE IMAGE!)… after watching her only drop the fries once, my boyfriend had restated he’d like the fries well done and crispy (which she had already acknowledged the first time and said that was okay)… she continues to say something along the lines “That would mean I’d have to put them in again”…. Are you serious!? That is what well done means! YES, DROP THEM AGAIN PLEASE. After receiving the food my boyfriend brings it home (only about a 2-3 minute drive from this mr hero).. I took out the fries and there was such a SMALL AMOUNT of fries it’s RIDICULOUS… THIS IS WHAT COMES WITH A REGULAR PAID FOR MEAL!? (SEE IMAGE)… literally counted them there was 9 FRIES… 9! I had asked my boyfriend to double check to make sure he didn’t eat any on his way home and he did not! After him telling me everything that happened and then seeing the fries I said “IM WRITING A REVIEW, THIS IS OUTRAGEOUS”. My boyfriend said he felt there was a very VERY negative attitude from the female worker since the second he informed her of the coupon… as if me getting a free meal was such a inconvenience for her and A PROBLEM, mind you I PAID for this coupon in the first place! There was absolutely no reason to treat a customer like this, my boyfriend didn’t deserve the terrible treatment/service, disrespect and disregard. I am very bothered by this situation and Mr. Hero, this will most likely shape my view of Mr. Hero in a VERY NEGATIVE way forever…
… moreMostafa Farag
Best MR Hero ever the food their is so delicious
I crave a hero every day good team and the best service I ever had I have to go there everyday
… moreTab
Best Mr. Hero in the area. Food is fresh not greasy fries cooked all the way.
… moreRamy Fanous
The food was really good, clean store, nice people. Very nice place highly recommended.
… moreMichael Figueroa
Went in with over 30 minutes left before the store closed. I was informed when I placed my order that there was no cheese sauce available ” since we close soon”. I even asked if I could just have it in a cup and I would just heat it up at home. I was told ” no” as he smiled ( which tells me he didn’t want me placing and order in the first place). I will no longer patronize this location. Which I used to frequent at around the same time with ZERO issues getting what I wanted ( the ladies working are very friendly and didn’t make me feel like i was putting them out by ordering ). Curious as to how much money this place loses at night with this young man running it since apparently you can’t get what you want after 8pm.
… moreGeriatric Giraffe Old Timer
Went to Mr. Hero to celebrate my escape of the Greener Pastures Nursing home today. Managed to enjoy and finish my Tuna n Cheese sub before I was caught. Download my game on the AppStore today.
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