Longtime Ohio chain featuring a signature submarine-style burger & other hefty sandwiches.
Hours
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
| Sunday | 10:30 AM–6 PM |
| Monday | 10:30 AM–9 PM |
| Tuesday | 10:30 AM–9 PM |
Address and Contact Information
Address: 3770 Rocky River Dr, Cleveland, OH 44111
Phone: (216) 860-4869
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Reviews
Cali Redx
I called in my order. When I got home to open the order the bread was burnt I mean to the point that the edges were black and the remainder was hard as hell. I counted 8 fries and they weren’t full pieces and a half of cheese dip. Bad service. Open your order before leaving the place or simply save the trouble and go to another Mr hero’s. I won’t be going back
… moreSamantha Fitzgerald
This is REALLY disappointing! I sent my boyfriend to get me a free meal with my free meal coupon… what a TERRIBLE experience this was! (Saturday 1/22/22 aprox 8:30PM-8:45PM). There was a woman and a man… the woman helped him at the counter, first she said that the coupon was for the Roman Burger meal only which the coupon SPECIFICALLY states ANY free meal, not just the Roman Burger meal. He had to argue the fact that the coupon clearly states any meal… to the point she had asked if he wanted to speak to the manager which he said yes (the man was the manager it seems)… he came over and agreed the coupon said ANY meal… he continues to order, asking for my original Italian meal with fries well done… asked for EXTRA dressing on the side which he was informed that it would cost $0.5 extra to get extra dressing… after agreeing to pay that she moves forward to not only fill the TINY container NOT EVEN half full with the dressing but doesn’t put ANY on the sandwich itself… THIS IS EXTRA DRESSING?! (SEE IMAGE!)… after watching her only drop the fries once, my boyfriend had restated he’d like the fries well done and crispy (which she had already acknowledged the first time and said that was okay)… she continues to say something along the lines “That would mean I’d have to put them in again”…. Are you serious!? That is what well done means! YES, DROP THEM AGAIN PLEASE. After receiving the food my boyfriend brings it home (only about a 2-3 minute drive from this mr hero).. I took out the fries and there was such a SMALL AMOUNT of fries it’s RIDICULOUS… THIS IS WHAT COMES WITH A REGULAR PAID FOR MEAL!? (SEE IMAGE)… literally counted them there was 9 FRIES… 9! I had asked my boyfriend to double check to make sure he didn’t eat any on his way home and he did not! After him telling me everything that happened and then seeing the fries I said “IM WRITING A REVIEW, THIS IS OUTRAGEOUS”. My boyfriend said he felt there was a very VERY negative attitude from the female worker since the second he informed her of the coupon… as if me getting a free meal was such a inconvenience for her and A PROBLEM, mind you I PAID for this coupon in the first place! There was absolutely no reason to treat a customer like this, my boyfriend didn’t deserve the terrible treatment/service, disrespect and disregard. I am very bothered by this situation and Mr. Hero, this will most likely shape my view of Mr. Hero in a VERY NEGATIVE way forever…
… moreAnna P
Hand to God I have no reason to lie. Today I bought a 7inch chicken Philly from here. They cut it in half. Once I bit into the 2nd half of the sandwich I almost bit into a rusty nail that was in the sandwich’s first bite. I was so mad cause that nail could have injured me if not kill me if I didnt catch it in time. So I drove back to the restaurant and I showed them the proof and right away they said ” the food is packaged before they put it on the grill and they are like we always wear gloves” and I’m like regardless it happened and it never should have. Please be aware of the food from here before you bite into it.
… moreGeriatric Giraffe Old Timer
Went to Mr. Hero to celebrate my escape of the Greener Pastures Nursing home today. Managed to enjoy and finish my Tuna n Cheese sub before I was caught. Download my game on the AppStore today.
… moreNikki Fortunato
Just like the previous comments, another one bites the dust. I had been a customer since I moved here, and with the economy down, I picked up door dash as a side job. The manager/owner was extremely rude when picking up an order today. He sent confirmation to doordash that the order was ready, but did not start it until AFTER I arrived, which dashers get docked time for that. I asked him to please not do that anymore and he told me it wasn’t his problem. After waiting 10 minutes for the order, he tossed the bag to me and it ripped in process. The food hit the floor… he put it in a new bag and told me to get out of his store and not come back… I can live without Mr.Hero, and I can live without ever accepting another doordash order for this store. But as I can see from previous reviews, he’s losing customers left and right! And I don’t think a restaurant can “live” without customers!
… moreJames
I would give this place 0 stars if I could. But I suppose 1 Star will have to do for now. So first of all I haven’t been to a Mr Hero’s in like 6-7 years because I moved away from OH. But I decided to come here for a few weeks for my vacation and eat at one of my favorite restaurants which was ant Hero’s. But this was the closest one to where I was staying.
… moreAmanda Griffin
I’m sad to say that you guys lost a loyal customer today. I couple weeks ago, we ordered (in restaurant) and when we got home, I realized that my mozzarella sticks weren’t in the bag. I called and the young lady knew exactly who I was and why I was calling. I asked if I needed to bring my receipt next time I come and she said no, she wrote my name down. Fast forward to today, we went to order lunch the woman working basically called me a liar and told me that she’d have to call the owner. Totally fine, you can keep your $4, we won’t be back!
… moreBill Maxfield
Good hot food prepared to order, Ubereats delivers too!
… moreCreator108
Very fast service and the owner is very polite
… moreJohn Doucette
Good experience. Fast, friendly and clean. Good quality (and not greasy) food.
… more