Dairy Queen Grill & Chill

  4.0 – 264 reviews  $ • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️ Dine-in ✔️ Drive-through ✔️ No delivery Dairy Queen Grill & Chill 26241

Hours

Thursday7 AM–9 PM
Friday7 AM–9 PM
Saturday7 AM–9 PM
Sunday9 AM–9 PM
Monday7 AM–9 PM
Tuesday7 AM–9 PM
Wednesday7 AM–9 PM

Address and Contact Information

Address: 739 Beverly Pike, Elkins, WV 26241

Phone: (304) 637-7227

Website: https://www.dairyqueen.com/en-us/locations/wv/elkins/739-beverly-pike/3174/?utm_source=organic&utm_campaign=yext%2F&y_source=1_ODk5NjgyNC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

dairyqueen.com

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Reviews

Kevin Denn
PLEASE READ!! 1st- A Flamethrower Burger without ALL of the toppings is just torture and disappointing….2nd- Employees at this Elkins DQ were speaking innapropriately about a customer during our visit. I overheard them talking badly about the person in front of me in the drive-thru. Loudly enough for my whole family to hear the Employee calling her a drug addict from inside our car. Even if true, she was there to spend money as a customer, not an inconvenience, and they were discriminating and making assumptions. I am very disappointed that I had to witness this and was not even going to share this experience. But when I realized they were focused more on that innappropriate gossip than making my meal correctly, I had to share. This is customer service 101- back to class kids. Discrimination and negative feedback is Never okay, no matter what the justifications and reasons one may think. Just remain respectful after they leave your window also, you never know who’s watching or listening. Visit: Early May, 2023
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April Dawn
Where is customer service now a days ?? We need to be making sure these kids have great in-person communicating Skillz. Tha net has def helped with social skillz. Cashier was rude, gave us wrong total then had a attitude when asked for spoons. Our order was wrong, tried to call store with no response, actually tried for 2 days no answer! Horrible experience!
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Rebecca (Green Feathered Angel)
This has to be the most disappointing DQ. For the last 2 years, every time I come to this DQ my order is never correct. At first I thought it was just a fluke, but now? No. Definitely not a fluke. I haven’t wrote till now because I thought it was just a fluke or a new person. But no. This is enough. My orders are never mixed properly and more times than necessary my order hasn’t had the ingredients in it at all. Tonight for example. My family and I went to visit this DQ. We went through the drive through to get 3 ice-creams and 2 burgers. My family enjoyed there burgers, however the ice-cream was a different story. We ordered 1 Large Peanut butter puppy chow blizzard, 1 large smore blizzard and 1 medium smore blizzard. The puppy Chow Blizzard seemed to come out alright. It had all its ingredients. It wasn’t mixed the best but it wasn’t the worst I have seen. Then the Smores Blizzards. I have had the smores blizzard before so I am familiar with it. It did not have its chocolate, too much gram cracker crumbs, and noticeably no marshmallow. Just plain vanilla ice-cream. In either the large or the medium. Seeing as the puppy chow blizzard was done almost properly, this leads me to believe that someone else mixed the smores blizzards. This isn’t the only time (obviously) that this has happened. For the last 2 years it has been like this. My orders have come unmixed, the wrong flavor, missing ingredients, melted. And obviously its not just my orders. I can understand new people in training and rush hours or busy days, but the amount of consistently wrong orders is very disappointing. I don’t typically write reviews, hence this being the first for this complaint. But I felt that after it being so long with the same thing nearly every time I visit, Maybe its time to write one. This DQ gets a 1 star from me and needless to say I wont be returning to it. At least until some better training or management and supervision gets put in and quality changes are made. I’m sorry to write such a bad review, but I am very disappointed with this store and wanted to warn others.
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April M
Food is okay. Depends on who is working I guess as to whether the country gravey is hot or looks like it has set out all day. I mean honestly you can’t go wrong with freshed served ice cream.
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Erica Blalock
Food is great workers are very nice. I think their box may be defective or something because the workers seem to interrupt very often unintentionally but it’s not their fault. They are always very sweet
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Paigelyn Renee
I just went to Dairy Queen on Friday with a family member and we got two large blizzards for $11. Well anyway we wasn’t pleased at all the one blizzard was a chocolate chip cookie dough flavored one. Well it was supposed to be anyway, but it wasn’t it was all melted down to like milky smooth right when the worker handed it to me. That was awful. It didn’t have any chocolate chips or cookie dough chunks in it either. The other blizzard was a choco brownie extreme blizzard. It was the same way and it didn’t have and brownie chunks in it either except for maybe just one. Overall awful experience we expected better blizzards then that. Not worth the time and money for what we got.
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joshua white
Two thumbs up fast friendly people much rather come here than to weston
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Misty Edman
Love that they give my pitbull her very own pup cup
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Brooke Daniels
I was Disappointed with my recent trip to dairy queen for a couple of reasons, which I’m sad about because I have always enjoyed dairy queens ice cream centric menu and over all home spun vibe. First problem is I was disappointed to find out that you can’t dine in at either the Elkins locations or the the marlington restaurant, there was no signage as to what reason they are drive through only, so I don’t know if this is a temporary issue or a permanent one. The second problem was that 5 out 6 people I went with didn’t get what they ordered, and worse then just being wrong, our ice cream was almost all liquid, and I don’t know why because our wait wasn’t long and the outside temp wasn’t that high.
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Lisa Jarrells
Three of us went there through the drive-through yesterday February 23 at about 330 4 o’clock. Not pleased at all. We all ordered the chicken tender basket. We were anything but pleased. The food was luke warm not hot like you would expect it to be. The fries were in the boxes no tissue paper under them like it is at other Diary Queens we’ve order this meal many times at other diary Queens. The portion of the fries were unacceptable there weren’t very many fries. None of us got the Texas toast that came with the chicken tender meal. I didn’t go back because we had a 4 hour drive ahead of us to get home. The cashier at the window was polite and friendly.
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