Kassie Scholes
I ordered 2 sliders and 1 apple turnover got hope and the turnover was cherry not apple..
Dont answer phone. And there sliding door he seem to be playing with door before giving my food.
The sliders tasted good.
I usually have good experience so idk if new person or what.
Price reasonable
… moreCandace T
Was excited to try the new turkey stuffing sandwich tonight. Enough I bought 3 meals of it for myself and my family. One of them got the wrong sandwich and the other 2 were missing the onions stuffing etc. the sandwich looks nothing like it was advertised and really looks like barf on bread. Ordered online for pick up and still took about a half hour to get. Disappointed as always at this specific Arbys staff and food wise.
… moreDuane Higinbotham
I ordered at the drive thru at 9:33pm got my order at 9:41, Kaitlyn told me she had make fresh fry’s so she told me to pull a head didn’t tell me how long it was going to be. I’m not one to complain about things but there wasn’t any one a head of me or behind me. I’ve worked fast food fry’s only take 3 and half minutes to 4 mins to cook I also know cooks wear headsets to hear orders there’s no reason why it took almost ten minutes to get my food. I went inside to make sure they didn’t forget me and I got a look like what the hell. Needs fixed for sure
… moreShaina Buttars
Update…. Email from upper management didn’t care and said sales are climbing at this location so that is all that matters! Shocked by the response I got back! Don’t waste your time letting them know how bad it is. They don’t care!
Horrible service!!!! I left after 45 minutes of waiting with no food just a refund!! I had ordered a online order and they were out of some of the items ordered. Then they wanted me to wait longer for my fries. The guy proceeded to tell us we have never been this busy!!! Um this is fast food !
… moreSphere180
I’d recommend driving 15 minutes to the Logan Arby’s. This location (Smithfield) is always understaffed and poorly managed, with long wait times, inattentive service, and ongoing inventory issues. The overall experience was disappointing.
… moreShaela Stone
Really good food. But they are way under staffed. We decided to dine -in. There was only 2 workers dining room had not been swept or tables wiped in a hot minute these TWO employees were slammed with a full door dash order board and the Drive thru was packed . We were patient and waited to be waited on for at least 10 minutes. Then we ordered and waited……. 20 min. I am expressing to managers. 2 cooks and 1 drive-thru person and one dining person , to jump in and help out when dining is not busy. The staff very nice and apologetic. It’s not there fault.
… moreKaleen “Kay” Hansen
First time I’ve been to this location and I was hesitant from previous reviews but boy are they wrong. I was greeted as soon as we walked in the place was clean and s.elled really good. And the bonus to it all that we did not have to wait long for our order it came out at a decent time, and we got there at a busy hour.
Definitely a positive experience.
… moreBrianna Krause
I never ever leave reviews. But my experience this afternoon at the Smithfield drive thru was so bad that I had to. During the week the drive thru is OK. They are not super fast but deliver food at an acceptable speed. On the weekends that is a totally different story! Today I arrived at 1:40 pm. I noticed that the cars in front of me were taking a long time with their orders at the intercom. When it was my turn I understood why. I had to explain my order several times to the person. She kept repeating it back to me several times. She didn’t know that they had apple juice as an option with the kids meals. I had to keep correcting her because the order was incorrect. After she finally got the order correct I moved up in the line. Each car in front of me was waiting at the window for 10-15 minutes. My little kids were hungry and getting irritable. By the time we finally made it to the window they were crying. I paid and could see some of our drinks and kids meals next to the register. We then waited at the window our 15 minutes. The 2 workers that I could see looked young. The girl at the register was just tapping on the table waiting for food. The other girl was running around. Then the girl at the window updated me saying she had to go get another apple juice from the back. We finally get our food. I double check to make sure we got the 2 apple turn overs. I drive away and then realize that I never received my drink that came with my meal. At that point I didn’t care and was not going back. We did not receive our food until a little before 2:20 pm. That is 40 minutes in line at a drive through that was not that busy!!!
I was late to an appointment to meet a friend. I told her about my experience at Arby’s. After our meeting she decided to go to Arby’s as well and get some food for her girls. She sent me a text later that she had been waiting for 35 minutes and still no food! When she finally received her food she said that they forgot her chicken nuggets, gave her water in her cup instead of lemonade and filled her fry cup half full.
This Arby’s really needs to step it up on the weekends. I don’t think I’ve ever had slower service at a drive thru before. Many mistakes with the orders and it just made the food not taste great because I was so annoyed. This is obviously not just a one time occurrence.
I tried calling the number, the website and the text message options (sticker on drive thru window) for doing a survey and none of them worked.
So disappointed with the service today.
… moreKari Prescott
They were disheveled. And un organized. I asked them to leave the lettuce OFF my sandwich. They put lettuce on my sandwich. It was good but obviously unorganized. Maybe because they were new. I D K.
… moreMike McKnight
We’ve been to this Arbys three times now. Two of the three times, the service was extremely slow. One time it took us 15 minutes to get our order, and there was only one car in front of us at the drive through. The other time we went inside to see if it was quicker. We waited 3 to 5 minutes until someone recognized we were waiting to order. Then they asked us to wait more because they were taking orders from the drive through. From what I could tell, there were only 2 workers. One cooking and one taking orders. So, it isn’t their fault since they were clearly understaffed. It’s more of an issue with management. This was 7:00 pm at night, which is a time that I would guess is considered busy hours. Food was great once we got it. But we go here when we are in a hurry, and so far, it has taken almost just as long as a sit-down restaurant.
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