Emily
I rarely write reviews, but my experience at this location was so egregious that I feel compelled to share it in detail. This was not just a poor service experience—it was outright shocking, inappropriate, and completely unacceptable. I strongly urge corporate to investigate this location immediately, because the behavior I witnessed is beyond anything that should be tolerated in a professional establishment.
From the moment I placed my order, the level of incompetence was staggering. My sandwich was made incorrectly five separate times. FIVE. Every single time, I politely asked for it to be corrected. Rather than being treated with basic courtesy, I was met with escalating rudeness, hostility, and unprofessional behavior. Staff members became visibly irritated, snappy, and argumentative. At one point, they tried to start a confrontation with me simply because I requested they fix their mistakes. This is completely unacceptable.
Even more disturbing was the overall environment of this location. The music playing was not only inappropriate but absolutely disgusting—explicit, offensive, and entirely unsuitable for a public space where families and children might be present. To make matters worse, staff were engaging in conversations that were shocking, vulgar, and inappropriate for any workplace. I personally overheard discussions that included topics about sex and other highly disturbing subjects. This is not only unprofessional—it is deeply concerning from a legal and safety perspective.
I left the store feeling, disrespected, and appalled. The combination of service, aggressive and rude staff, and a completely toxic atmosphere made this visit one of the worst customer experiences I have ever had.
Corporate needs to take immediate action. The management, training, and oversight at this location appear to be nonexistent, and the behavior I observed could seriously damage the brand’s reputation. No paying customer should ever be subjected to rude, argumentative staff, disgusting music, and conversations about inappropriate topics while simply trying to enjoy a meal.
… moreDrew
I was shocked to see the other reviews. The two guys that served me in the Drive-Thru were incredible. My food was also hot and fresh. I rarely leave reviews, but this was the best Wendy’s experience I’ve had.
… moreBilly
WORST WENDY’S I HAVE EVER BEEN TO!!!!!!!!!
STAFF TRIED TO ARGUE WITH ME AND YELLED AT ME, TERRIBLE TERRIBLE TERRIBLE PLACE!!!
When I walked in, the staff was extremely rude from the start. Instead of greeting customers or taking orders respectfully, employees were yelling back and forth, making the entire dining area feel chaotic and hostile. It wasn’t busy enough to justify the behavior—it was just a lack of professionalism.
On top of that, the workers were playing loud, vulgar, and inappropriate music that was echoing throughout the restaurant. The content was so explicit that it made me embarrassed to even stand there. This is a family restaurant, and there is no reason customers should have to listen to music full of profanity and disgusting lyrics while trying to order food.
The entire atmosphere felt disrespectful, sloppy, and completely out of control. Not one employee attempted to change the music, lower the volume, or speak to customers in a polite manner. I left feeling disrespected, uncomfortable, and genuinely shocked this location is allowed to operate this way.
… morechris boswell
Management was excellent all around. He was seamlessly coordinating orders between the different roles, ensuring customer satisfaction, all while doing a shift change. As a Wendy’s enthusiast and the one closest to my home being shut down (Avon-Prestwick), I am glad I stopped in while running errands in the area. Give this guy a raise!
… moreAngie Dickerson
I live pretty close to this location. I use the drive-thrylu when I stop by. It is a dependably quick stop with an accurate order filled. The food is consistently fresh and cooked to perfection. I usually order the Biggie Bag with the double stack. The fries and nuggets are crispy & hot. The burgers are great. MY FAVORITE thing is that they serve crispy leaves of lettuce on their sandwiches. My biggest pet peeve is having stringy, soggy shredded lettuce on my sandwich that falls all over my lap as I drive. I LOVE the crispy leaf lettuce. Thank you Wendys and thank you to our amazing hard workers who make sure this location stays open, stocked and clean for us! Lebanon, IN Wendys is doing a GREAT job! Locals love it, as do I!
… moreRebekah Gilliam
I come here often and this location seems to have struggled for years. Today was a bust for us again until Julian checked on us on his way out for the day. We had complained about our brownie frosty tasting like mint cookie and the crew member didn’t have an answer. A little bit later Julian was checking in with people in the dinning area. When we told him what was wrong he went and figured out that someone accidentally mixed up the new thing mint chocolate for the brownie chocolate. Another crew member kindly went and fixed it for us. Keep up the fantastic customer service Julian!
… moreOdysseyFan Dan
I stop at this location about once every 2 years because it’s conveniently located. And then when the food is sub par not just to other Wendy’s but restaurants in general I remember why to not come back. This visit the order was rung in correctly receipt was correct. But hamburger had cheese on it – not a great bonus if you have dairy allergies. Fries were also not hot and crispy. Toy in the kids meal was the best part of the meal.
… moreShelly Monday
My husband stopped last night and two nights before to get me a Jr hamburger..Both times they were disgusting! They tasted like they cooked on the grill for an hour days ago! I honestly believe they save them from a day or two! The bun was dry and part of it was hard. It would be nice if quality was their recipe. It would be nice if people actually cared about what they serve!
… moreNick Williams
The frosty was melted. Both burgers were cold, the bacon didn’t taste cooked, and the cheese wasn’t melted as if it was just laid on a cold patty. The manager had his phone on speaker and was on his cell phone the whole time he was working. The only good thing I can say is that one of the workers, who was outside having a smoke break, was very friendly and opened the door for me.
… moreAmy P
My son wanted to try the new Chicken Takis sandwich at Wendy’s. We ordered through the mobile app which was very easy and it was ready when we pulled up. He enjoyed every bite.
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