3.9 – 412 reviews  $ • Fast food restaurant

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Fast-food burger chain serving sides such as chili & baked potatoes.

Service Options:  Dine-in · Drive-through · Delivery


Hours might differ

Address and Contact Information

Address: 5985 Andrews Rd, Mentor-On-The-Lake, OH 44060

Phone: (440) 257-7994

Website: https://locations.wendys.com/united-states/oh/mentor-on-the-lake/5985-andrews-rd?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search&utm_content=EN_US


Menu Link: menu.wendys.com

Menu not currently available

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Wendy’s Mentor-on-the-Lake, OH 44060 – Restaurantji

Latest reviews, photos and ratings for Wendy’s at 5985 Andrews Rd in Mentor-on-the-Lake – view the ✓menu, ⏰hours, ☎️phone number, ☝address and map.

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Reviews & Complaints

This past Sunday was a very chaotic day for us. After missing dinner, we opted for a late bite to eat from this Wendy’s, on Andrews Rd in Mentor on the Lake. I get that the staff was probably wanting to go home as it was about 20 minutes to closing time. We were not picky at all with our order, and opted to get whatever they had available. Some of the staff was polite and nice, especially the lady who took our order and the guy who handed us our food. What didn’t set we’ll with us is the heavy set lady, who walked out of the restaurant and proceeded to flip us off as we drove by her. I am assuming it was because of our order being so close to closing time. I don’t know this lady’s name or what position she fills at Wendy’s, but I do know her behavior, and the way she acted towards us, is enough to make me not want to go back. We all have hard days, yesterday was one for us as well, but your staff needs to learn how to not take it out on the customers. After all the customers are the reason you have a job. A well trained staff knows how to manage their emotions, frustrations, energy, etc. Good customer service is what keeps businesses operating. I literally live in walking distance to this Wendy’s, however I will gladly spend my money elsewhere to ensure we get quality food and good customer service, two things I want when I decide who gets my hard earned money.
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Joe Spellman
Awful service, Wendy’s should be ashamed of themselves. 10 people working inside, but the inside isn’t open, dining room hours change daily. Unwilling to accommodate a truck driver who can’t go through the drive thru.I’d rather give my money to the closed Burger King nextdoor to Wendy’s, then to Wendy’s themselves.
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Jerry Graham
Got a meal for myself and my son and like every time I go to this Wendy’s I ask for no mayo and 10/10 times it always has mayo. Never have this problem at other Wendy’s in the area I go to. I don’t bother swinging back around because the line is always so long, just take it home and slap my own bun on it instead. Just wish this location could get it right. Otherwise the food here is good.
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Brandon Hiatt
If I’m craving Wendy’s, the Mentor-on-the-Lake store is where I’m going. From great service to fresh food, this location outshines all the other quick-service restaurants in the area!
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Gene Parish (Gene-Paul)
I got the pub bacon chicken and fries, as did my wife. We also each got the lemonade. The sandwich was solid. Both of us only got a half carton of fries though. There was also some weird behavior with the credit card, that led us to wonder if they were skinning it since they disappeared with it for some time. I am giving this location two stars for a combo of half fries and their suspicious behavior. We will keep an eye the bank account in question.
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Jim Czinke
I went thru the drive thru and ordered 1 baconator and 1 small diet coke. My bill was $9. Burger very dry bacon burnt. Only ate a couple bites. I get prices go up. At some point this is absolutely gouging greedy. It ended my days of the drive thru. Ridiculous
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Michelle Ritz
The fries were really good when we came. Im gonna say you guys may have McDonald’s beat! Keep up the good work! I love your food better, but I always liked McDonald’s fries better. Today they were better than ever! Crunchy, salty, and hot! Totally different than normal.
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Joseph Hefler IV
I have been here more than 5 times. Never a problem with my order. You can see there is care when making their sandwiches. The online app deals make the value great. I cant really say a bad thing about this location. Great staff and customer service too. 5 stars easily. Thanks for being awesome!
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Great Wendy’s location. Nothing bad to say as I’ve been coming here for for years now and have yet to have an issue.
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Andy Graff
Doors were locked and I’m in a work truck and couldn’t fit in the drive thru, so i took my business elsewhere
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