

Located at 899 S Main St,Englewood,OH,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 899 S Main St, Englewood, OH 45322
Phone: (937) 832-2946
Website: https://locations.timhortons.com/en/oh/englewood/899-s-main-st/
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Englewood, 899 S Main St Location – Tim Hortons
899 S Main St – Tim Hortons
Tim Hortons in Englewood, OH
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Reviews
We go into the Englewood location and we are the only ones in line; We figured out what we wanted and went ahead and ordered. The guy who took our order was pretty disengaged and distracted by some noises in the background. We paid and thought it was odd that our order total was $24 for one breakfast meal, a small iced latte and 2 donuts. (They also don’t have any specialty donuts at this location)
We waited about 20-25 minutes in total for our food, drinks and donuts. In that time, a door dasher came in and was waiting on his pick up order. We all quickly caught on that it seemed like out of the 6-7 workers, the left hand didn’t know what the right hand was doing (thanks to the guy standing beside us for putting that into words!)
The manager (or maybe owner) called out our food order, but gave us two meals. I kindly let him know that we only ordered one meal, the small latte and 2 donuts (figured out why it cost us $24). He took me back over and refunded the 2nd meal that we didn’t order.
Unfortunately, we left and didn’t feel like eating in after the experience. We were still cordial with everyone, but it seems as if the staff is not sure what to do and there is no real managing where tasks are being delegating to each person.
Also, the reaponses to the bad reviews seem like they’re from a bot, not the actual owner. Kind of disappointing!
After consuming nearly half of my drink, I noticed an unusual textured grain that I initially thought might be coffee beans. Upon further inspection, I discovered tiny curled silver pieces mixed in with what appeared to be metal dust settled at the bottom of my cup. The realization that I may have ingested a significant amount of this material is horrifying.
I immediately called the store to alert them to the issue, but my call was abruptly disconnected. It was disheartening to experience such a lack of communication, especially since the store was not busy at the time. Additionally, the employee who served me seemed disengaged and unprofessional, which only added to my concerns about the overall environment and customer service at this location.
I want to clarify that I did not engage in any disruptive behavior; I simply sought assistance regarding a serious matter. The demeanor of the staff left me questioning whether this incident was a result of negligence or something more troubling.
This experience has caused me significant anxiety and has reinforced my reluctance to visit fast food establishments. I sincerely hope that your team takes this matter seriously to ensure that no other customers are put at risk due to possible negligence or careless actions.
I have also reported this incident to corporate and the health department, and I urge you to investigate this matter thoroughly.
Very upset. Especially for $7.
Update: I have gotten sick…I have vomited.
The staff are nice, yes. But they are also lazy. 95% of my visits, been here more than 30 times (again, I’m not sure why I continue besides convenience), there are more than 5 employees visible with only 1 or 2 actually working.
Drive thru is the only area I ever see functioning on a high level.
Look at my picture of a Tuscan Panini. It’s 50% bread! There’s a ton of cheese and, maybe, 7 tiny, tiny pieces of chicken.
I will drive 10 extra minutes to get to another Hortons.