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Ricki was amazing at making sure I got the more flavorful Baja Blast known to man!!! Super kind and top notch customer service. Thank you Ricki for making a Baja Blast lover’s night!!!
… moreJude Miller
Great food, but service can definitely use some help. I’ve visited here quite a few times, and like most fast food restaurants, it can vary. But I must say, 90% of the time, they forget something or misplace it. Double check your bag before you leave.
… moreKrissy Wells
Manager there speaks so low sounds like he’s whispering. Workers stand around looking lost. They gave me the wrong order. The little kiosk machine to order at doesn’t work that well and glitched out. Tried to explain to manager and he just brushed it off. Place is slow and dead.
… moreSean
This Taco Bell is the worst! They always mess up orders and can’t get anything right. I’m surprised they’re even open. make sure you check your order before you leave and if you order from doordash don’t expect your order to be correct or have napkins or sauces. Staff look at you like if you have 10 heads when you stand at the counter and then talk trash in Spanish thinking people don’t speak Spanish. Trash every where it’s cleaner outside in the parking lot!do better
… moreEric Lukomski
I’ll never understand how these tools manage to still keep a job after messing up people’s orders. I ordered the meal box that included a quesadilla. I went home, checked everything and guess what? No quesadilla to be found. The food was all thrown in there creating a mess in the bag with the now spilled nacho chips and the hard taco all over the place.
If you want to go to a Taco Bell that has decent service, this one isn’t worth it.
… moreAutumn Casagrande
Easily one of the worst taco bell’s around Mass. I work in the fast food industry, I understand mistakes happen, no big deal. So first i order 3 Hard tacos with meat and lettuce. and then 3 of the supreme. We get the order and then they are all the supreme. I go back up to let them know and kindly ask for them to remake it. Not a big deal. I get the correct ones back and they are basically empty. Almost no meat and very little lettuce. I understand it is a taco bell. But like it’s not that hard to make it correctly. Well i tell you there was almost nothing in this taco. If i could add a picture i would.
… moreStefan Pater
Numerous issues every time I go there. Last visit on 7/8/25 at 9:35pm the drive thru person was on his cell phone the whole time. I ordered a few things. One of them being a beef grilled cheese burrito. Instead they gave me a cold wrap with some sauce, lettuce, and red cabbage. That’s it. No cheese, no meat. Pathetic. Thanks for robbing me. You guys are ridiculous. There was barely any meat on any of my soggy hard tacos to!
… moreAdrian H
We ordered on the app 15 minutes before we came and they weren’t ready when we got there, that’s fine I understand they could have a rush but when there’s no more cars in the drive through and we’re sitting out in front waiting for it for 40 minutes, it just gets plain ridiculous.
… moreArlene Cote
The person the register was very helpful. I do not know how to use the machine to order he helped me.
… moreMike Vuona
I put in a special order, cheesy been and rice, Add ground beef. They hooked it up! All 4 items I got were excellent. Thank you Holyoke Taco Bell! Everyone should get a $19 raise.
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