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Your local Wausau Subway® Restaurant at 1609 Merrill Ave. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Order and Reservations
Order: Order online
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Reviews
Kevin Prochnow
Somewhat disappointed…recieved a coupon for a new “Garlic Bread” but it doesn’t come out till the 31. Wish they would put stuff like that on the coupon. Food was great!
… moreJean Greenwood
Positively the WORST customer service I had ever been subjected to at a Subway.
The young male server with a scruffy goatee told me I could not have the extra lettuce I requested on my turkey salad and then proceeded to give me three times more spinach then i wanted and was very surly about removing the spinach. I asked him to replace the removed spinach with more iceberg lettuce and he said he could not or i would have to pay extra.
I said I had no problem with paying extra and then he said he could not do that because the computer/till was not set up to charge for individual/extra ingredients.
He said he could only put the standardized amounts of any ingredient on my salad and became very surly. Now he was arguing with the customer
Then he made some conflicting illogical comments about a limited number of ingredients allowed….now confusing me about number vs quantity….and it got worse, from there.
I understood the Covid restrictions that were in place a few years back, limits due to pipeline supply issues, but this server was rude, abrasive, punitive and aggressive beyond belief – and we are NOT under Covid protocols or the accompanying economic conditions, to my knowledge anyway, anymore.
I told him I traveled from Missouri to Wisconsin often and had never encountered such hostile service at any Subway as this, my hometown one.
He said each franchise is different. Our local Culver’s gets excellent reviews for customer service and they encourage a customer to “have it their way.” Sure they charge a bit more. But the customer never goes away feeling actually insulted for spending their money there.
But to have conflicting policies where the customer always loses, and gets insulted by rude servers, is NOT, I would think, what any manager wants to put forth in a small, close-knit community where word DOES get around. At least train your employees in civility!!
… moreThe young male server with a scruffy goatee told me I could not have the extra lettuce I requested on my turkey salad and then proceeded to give me three times more spinach then i wanted and was very surly about removing the spinach. I asked him to replace the removed spinach with more iceberg lettuce and he said he could not or i would have to pay extra.
I said I had no problem with paying extra and then he said he could not do that because the computer/till was not set up to charge for individual/extra ingredients.
He said he could only put the standardized amounts of any ingredient on my salad and became very surly. Now he was arguing with the customer
Then he made some conflicting illogical comments about a limited number of ingredients allowed….now confusing me about number vs quantity….and it got worse, from there.
I understood the Covid restrictions that were in place a few years back, limits due to pipeline supply issues, but this server was rude, abrasive, punitive and aggressive beyond belief – and we are NOT under Covid protocols or the accompanying economic conditions, to my knowledge anyway, anymore.
I told him I traveled from Missouri to Wisconsin often and had never encountered such hostile service at any Subway as this, my hometown one.
He said each franchise is different. Our local Culver’s gets excellent reviews for customer service and they encourage a customer to “have it their way.” Sure they charge a bit more. But the customer never goes away feeling actually insulted for spending their money there.
But to have conflicting policies where the customer always loses, and gets insulted by rude servers, is NOT, I would think, what any manager wants to put forth in a small, close-knit community where word DOES get around. At least train your employees in civility!!
Richard Kurth
If you ever need a refund, don’t even bother. They’ll make you wait a week and tell you to get lost when you’re fed up of giving your name and number 3 times for a refund that should have happened 5 days ago
… moreBill HerMoua
Could be a bit more engaging with customer service. It’s pretty dead inside might as well blast some music!!! Did not figure out how to use the drive through, was sitting there for a good few minutes before realizing it was a touch screen.
… moreTrevor Nelson
Regrettably, my recent visits to Subway have been quite underwhelming. The staff seemed disengaged, merely going through the motions. Unlike previous occasions when I was offered additional options for my sandwich, it appears this interaction has changed. The overall experience left me feeling like Subway has become nothing more than an overpriced sandwich chain. Consequently, I’m inclined to support local businesses moving forward, seeking a more genuine and satisfying dining experience.
… moreJaminBen
20 min to get 2 personal pizzas and a 6 inch sub. over priced pizzas.
… moreBridget Charbarneau
Only two people were working and they did an amazing job ! When we ordered 5 sandwiches , they were still able to handle the drive thru and the call in orders while taking care of us. Well deserved credit to these two kids ! Good job ! They handle pressure as a team and with a smile .
… moreCorene Prah
We put our order through the online app, first time. I did not skip the line! After confirming they had my order I watched two guys make more than 15 sandwiches for at least 5 other customers and waited 20 minutes before I had to say, really? What is happening here? Should I have gone through the drive through? Just walked in and ordered in person? Special instructions were missed; no honey mustard on one and not cut in thirds on the other. Total wait in store was 35 minutes.
… moreCarol Mattison
I have been to a lot of Subways and I will say my experience has been less than desirable when it comes to the food… However, I have to say this Subway makes up for all the rest. The bread is always fresh and the ingredients they do not skimp on.
Definitely the best one I have ever been to!
… moreDefinitely the best one I have ever been to!
Bonnie Luedtke
$$$ can’t use more than 1 coupon at a time.
… more