Courtney P
We usually avoid this Subway for many reasons. It’s really slow, usually only has 1 person working; takes forever if you want drive-thru, not sure why they have the option if it’s not even manned. I got a basic sandwich today so wasn’t expecting much but this was ridiculous; $8 for a Footlong with a whopping 5 pieces of meat and 3 pieces of cheese, most bites tasted more like bread than anything. Unfortunate since there’s so few places to eat in this town as it is and this one just got crossed off the list.
… moreCori
Absolutely disgusting, I pull in and sit in the drive through for 5 mins. No one ever came to take the order. So, I pull and go in. The 2 girls are sitting by the door smoking! That’s why they didn’t answer the drive through. Well, I go to order and they DID NOT wash their hands they used hand sanitizer instead! That don’t get the smoke off your hands! Then they are very rude as they are making the sandwiches. No communication no nothing just flopping the food around like it’s nothing! This was on 10-3-24 around 2:00!!! These 2 girls are not something I would want at my store working that’s for sure
… moreStacee Alberty
For lunch I ordered the boss
It’s meatballs with cheese and pepperoni. It was cold. Guess I should’ve got it toasted. The lady seemed not awake or in a bad mood
It was dirty. I wished I changed my mind and left.
They weren’t busy. Door was Grose. Food station not very clean. I don’t complain much at all. The I think they can do alot better.
… moreLiza Guill
We tried this subway for the first time to day and it was awesome. Very clean, great food, and the man that did are order was great too. I didn’t get his name but it says we was served by 999997. Just wanted to say thank you.
… moreKellie F
I order 2/21/24 on the app for delivery. When I received my order I only got ONE of the items that I ordered. There was no customer support number for me to reach out to and since their delivery on their app is through doordash and I didn’t do it from a doordash account I was unable to get ahold of a support person. I submitted a ticket for this subway as well as called NUMEROUS times and no one picked up. I’ve called several times since and STILL no one has answered the phone. There is maybe 2-3 people ordering in that store at a time and most times I’ve walked in it’s definitely not busy so there’s zero excuse for the lack of customer service. I have only ordered pick up from this location twice since then. I’m upset bc out of my $22 order I only received my $4 sub. I get that its not subways fault if a driver steals an order but it is subways responsibility to fix the issue when I reach out about just wanting to receive my food. Very disappointed.
… moretabitha stimens
Genuinely disappointing. I’ll be driving to galion or Mansfield from now on. This is the third time I’ve ordered in a month. ALLLLL THREE TIMES THEY CALL AND SAY WE HAVE NO MEATBALLS, one of my orders was two meatball subs….. and the first time the pizza was on the wrong crust and had none of the toppings and the rep told me I was incorrect. The second time there was barely anything on any of the subs. We out less for something’s and more for others. And when you out more banana peppers and can count 6 on a subs that’s ridiculous. This last time today we ordered 3 subs but of course meatballs are available yet again! Why not remove the option from online. I run a business and it’s an option. I go to get it and this employee who is not capable makes it wrong yet again. He puts all the toppings from the Italian bmt on a plain ham and cheese sub. My other child likes to order there so I get there at 1001 and they are closed!!! Like for real people. So then when we got home and noticed the toppings are on the wrong sandwich we now have two kids who we not have to do something different for. I get things happen and things are forgotten, but I have literally gotten the wrong pizza crusts and toppings, subs and toppings and all I have ever gotten from your staff is well it happens you can come talk to the boss if you want. For real? You messed up and know you messed up but you can’t fix or replace it. I will gladly drive the extra 14 mins for something that is worth it because orders being constantly wrong only make people madder.
… moreLee Sesco
“I completed my order for pickup via the app and sent my daughter to retrieve it. Shortly after, I received a phone call from the restaurant informing me that they didn’t have meatballs for my subs and requested a replacement. I asked the worker to cancel my order so I could pick it up at another Subway location, but he insisted I do it through the app, which wasn’t possible. Despite my repeated explanations, he couldn’t offer a solution, insisting that I needed to figure it out.
After demanding to speak to a manager, I was told to return before 2 PM the next day if I couldn’t figure it out, (which conflicts with my work schedule). Despite this, the app now shows that my order has been picked up and yet i have no food.
How is this even remotely acceptable?”
… moreLex Henderson
Hire more responsible people to run your restaurant. Had to stand in line for 30 minutes for 1 sub and it was cold by the time I got it because your 2 workers are slow and don’t know what they are doing obviously.
… moreKatarina Jezik
Ridiculous. The store is open however the girl on the line doesn’t want to answer the drive thru. It’s winter. I have a baby and a toddler in the car. I want 1 sub. She’s answered the phone twice and hung up both times. Today is January 23rd, it’s 2:45pm and I’ve just wasted 20 minutes of my life.
Oh and for good measure this has never happened before. I’ve called in before for to go orders, I’ve used the drive thru. Never any issues. I guess when you hire lazy people this is what you get. Ohhhh and kicker…. there are now zero cars in the parking lot. (There was 1 when I got here)
Don’t worry Subway you won’t see my car here again either.
… moreCasey Lloyd
This used to be our families favorite SubWay.. not anymore ! The last 3 times we have come to this subway the lettuce was wilted and brown and the bread was crusted and had a stale texture.Customer service is not what it used to be and food quality is not great anymore either. This last time we ate there I got really sick.
… more