Daniel Baker
While the staff were polite, a bad eggnog and a hazardous, icy drive-thru made this a poor experience. Save your money and make your coffee at home. The eggnog was truly terrible. Even though I don’t have any high expectations for Starbucks it still disappointed me.
… moreHeidi Lopez
I always liked this particular Starbucks, even if it’s in a grocery store. It’s never busy so it’s easy and convenient to order without waiting 15+ minutes for one drink (Chicago I tell ya.) and I also found out they have a wide upstairs seating area!
This location also gives double points if you scan your reloadable gift card through the app so that’s also a plus.
The employees as of today made my day! The one with the ‘Yassss’ on their name tag went above and beyond to customize my drink even if the computer couldn’t correctly register what I wanted.
My cup was full, crafted with love, and on top of that they were both very kind and wished me well when I left! And to save the best laugh for last I went BONKERS on this chalk drawing their other employee made, very talented!
… moreAhmedullah Aziz
I am updating my ratings as I felt that the service and quality is very good now. I guess, the bad experience that I had a month ago was an exception, and involved just one individual employee, who probablt was having a bad day . I belive the team is great overall.
… moreShawn Farrington
While the morning rush was happening, my online order was ready on time, perhaps a little early. When I picked up my Grande-sized drink, I noticed it was quite light. I opened it up and saw that it was roughly 80% full (see picture). I asked, and they said that “it must have been foamy and the whip cream disappeared”. Now, I rarely buy drinks at Starbucks, but, when I do, I splurge. But it seems nowadays the quality of the pours is shoddy for coffee that costs over $5. I’m critical of this because I worked for one of the best Starbucks in northern Illinois (based on sales and customer satisfaction) for about 3 years in high school. Steaming and pouring milk is not that hard and every hot drink is made basically the same way. When steaming, foam just the top 10% of the milk in the container for about 5 seconds. Then, put the steaming rods at the bottom for the remainder of the steam. When done, grab your big metal spoon and hold back the foam while you pour so ONLY MILK comes out until you have about 1/2” – 3/4″ of room at the top. Add a little foam and whip if necessary. The drink should be heavy! People pay for a milk drink, not a foam drink, and no one is going to complain if it’s filled to the top and whipped cream is coming out of the drink hole. Also, they probably won’t complain if they have to wait a few moments longer if they’re getting a quality drink. It’s possible to deliver quality and quantity – and people should advocate for this. Thankfully, the barista remade the drink for me.
… moreJulia Smith
Gotta love Starbucks. Even if they have no food options that do not contain gluten (a downside to someone with an allergy to wheat) the drinks are amazing.
… moreReyes Espinoza
Great staff, nice place to study, good drinks. Lives up to the Starbucks brand.
… moreNama Taha
Remy (I really hope I’m spelling her name right) was an amazing barista at this location. She was able to accommodate me and went above and beyond in her service. She was so sweet and kind when she didn’t have to be. She deserves a raise! Wonderful experience and an even more wonderful barista.
… moreBen Getz
This location is quick and I never have any issues with my order. Abed is always so cheery at the drive through, even first thing in the morning. The employees here go above and beyond and will even genuinely ask about your day!
… moreJiaxuan Zhou
Last time I ordered my ordinary drink, it came completely unsweetened. So I came inside the store and explained that the taste was not right. The barista started to educate me that “ it is supposed to taste like it, and this drink is just less sweet”. She argued with me for 5 mins until I told her I order this every time. Horrible experience.
… moreLovely Butterfly
Starbucks won’t help or won’t make things right. When you have asked them to remake something even though there is a policy, they don’t always follow it. Then customer service says contact them just to not help you. So you are stuck with spending money for nothing. No good drink, no good service, no help. I’ll never come back here and I may not ever order from Starbucks again if I keep getting this horrible service
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