kadesha scott
Good service you do have to wait a minute, but your burger comes out good cause they’re making each one burger was juicy meat was flavorful all the toppings refresh fries were great. One of the best burgers from them for sure.
… moreSusan strauss
I had lunch there today. My hamburger was terrible. It tasted like it was scraped off the grill burnt and I saw the guy scraping the grill. They aren’t using oil on the grill or something. I know it’s a single burger, but there was nothing but a crispy disk. It was Not worth a $17.00 meal at all. I went back and said something to the guy working at the counter and he said “Would you like a refund!” and I said “Yes”. So, so girl, I don’t know if it was a manager came over and I explain that it was a terrible hamburger and she said “Well, thank you for telling us. Can I make you another hamburger?” I said “No”, “Well, can I give you a refill of your soda?” I said “No”. She did not want to give me a refund. She wanted to make me another crappy burger. So, I walked away from the battle with her saying “Well, thank you for telling us” as I was walking away. I see other reviews on here having the same complaint.
… moreKaren
Me and my husband had ordered dinner her through the kiosk. It took about 10-12 minutes to get our food but we knew it was busy. Once I received my food I looked at my grilled cheese and it was like a burnt pancake. I didn’t take a picture because I was just going to let it go and ask for a new one. The second I walked up to the counter I was ignored. 1-2 minutes went by until I had to get the managers attention myself. The second I showed her my grilled cheese she spoke very loudly and said “Just throw it away! Just throw it away!” I work in customer service and that is no way to respond to a customer especially a paying one. So I’m waiting another 10 minutes at least and not once does she ask the back where the grilled cheese is until right before it’s handed to me. I asked for her name because I thought it was very unprofessional how she handled the situation. “Tanya.” Then I go back to the table to my husband who shows me one of the burgers, may I remind you we also received 2 single burgers instead of the double cheeseburger he ordered. Also she didn’t even care to ask to replace my root beer float that was no longer that once I returned to my seat 13-15 minutes later. I have attached photos as well. Not a good presentation one bit. This is the worst shake shack we have been to, to say the least. Terrible service. Especially for 37$
… moreTchi
Saddest fries in the world. Cheese clumpy and a bit cold. Fries very soggy. Wasted money. To go bag also messy hand has cheese on the handle of paperbag
… moreJoyce Valloze
I ordered fries and a Strawberry Chocolate Shake. The fries were cooked just right (not limpy) and the shake was the best I’ve ever had!
… moreMohammed Arafat
Very disappointed with how greasy this chicken shack sandwich was. Like what’s wrong with this location? I am used to really good shake shack, but this time it is DISGUSTING, GREASY, AND TASTELESS. I def need to ask for a refund
… moreAron Parker
The person who took my order could not tell me how much caffeine was in the the caffeinated lemonade. Then after waiting for almost 10 minutes asked about my order and someone else made it for me. When I asked her how much caffeine was in it, she said she forgot to put it in. And then asked how much I would like. Seems like a fail. None of the workers seemed happy at all. Very low energy. I was going to get a burger next time we come to the mall but now I’m not so sure.
… moreLivingLife
Food was normal shake shack but the service is so bad. The food took like 15 mins for 1 item and then I asked and magically it was made but just waiting on me to ask. Silly.
… moreDANNA VALERIA PEÑA RAMOS
Horrible service, terrible attention! I waited for 20 minutes for a simple hamburger and the service was really bad, they yelled at one of the customers, and when my hamburger arrived it was bad and cold and they didn’t even call my name, terrible service in the Town Center mall, DO NOT ORDER HERE, I DO NOT RECOMMEND IT
… moreJuliana
Went to shake shack at Boca Town center today at lunch and was horrible experience. Service was BAD, burgers cold, was my first and last time on this location.
… more