Shake Shack Dallas, Uptown

  4.3 – 2,765 reviews   • Hamburger restaurant

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Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee development, to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 350 locations in 32 U.S.

Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Shake Shack Dallas, Uptown 75201

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Locations | Shake Shack

… Dallas,TXUnited States. More info about Uptown, Dallas. NorthPark Center. 8687 … shakes and frozen custard; flat-top dogs; drinks including lemonades …

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Reviews

Wendy Spencer
I wish I could say the quality of the food tonight was an exception, not the rule. But it’s not. This is the fourth consecutively time that I have ordered from this location and could not eat it because it was so burnt. This was expensive. A burger was burnt beyond a crisp, and my fries were clearly scraped from the bottom of the fry bin and had been sitting. I know it’s Friday, but shame on you for serving this garbage to your customers. Repeatedly.

This was taken out.
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Caribbean Blue
I play my co-worker for putting the idea in my head since he saw the ad for shake shack. Anyways after work I decided to pop over there that night. Just go ahead and order an avocado bacon burger with a lemonade . Presentation wise it looks good. Atmosphere wise at the place is pretty good. Overall taste test of the burger, not grand, but a lot better than McDonald’s. Obviously this isn’t going to be an everyday thing but it’s a good place to chill out once in awhile.
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Brittney M
My burger is burnt beyond being edible. And my fries were old, hard and appeared to be what was scraped from the bottom of the fry bin. This makes 4 times in a row this location served essentially garbage to its customers. Where is the manager, or supervisor? Or someone who takes pride in themselves, their work and the product they send out?

I do not recommend anything from this location. And hopefully this time I will get a callback from the manager.

6 days later. Still no call back.
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Cameron Hanson
The past two orders placed her for pickup, I have had missing items on my burgers. Among other order pickup issues. Food quality isn’t bad. Just needs a lot of QC and customer service improvement. I believe upper management has no idea how non-attentive the staff is with order details and pickup process. Some managerial improvement along with enforced training could help matters. But a long shot. I’m done with this location and it is closest shakeshack by a long distance. So farewell Shakeshack. It’s been real. Photo is of all the “bacon” on my “bacon cheeseburger” lol.
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Greg Forrest
This was my first time eating at a Shake Shack. Self ordering kiosk was easy to use. Took about 15 minutes to get my order, which was a little surprising because they were not busy. Food was very good and came out hot. Staff was very friendly and place was overall pretty clean. Not cheap but would definitely go back.
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Angela McDonald
We visited the Shake Shack in Uptown tonight, and the experience was outstanding. The staff was incredibly friendly, attentive, and genuinely helpful. They checked in on us several times to make sure everything was perfect and even asked how we were enjoying our meal. The bathroom was spotless—cleaned to perfection. Overall, an excellent team, manager, and exceptional service. Thank you!
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The Real MojoWood
Really nice crew. Good food. Clean restaurant. Downside is they screw up the orders… a lot. If you can live with that, then I strongly recommend.
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Bf ktddgg Gudvyf
Shake Shack Dallas Uptown is a popular spot for casual, crave-worthy burgers, shakes, and fries. Known for its fresh ingredients and consistent quality, it’s a go-to for classic American fast food with a modern twist. The vibe is fun and relaxed, great for quick bites or casual hangouts. Service is usually friendly and efficient, though it can get busy during peak hours. Overall, a reliable place for tasty, satisfying fast food in a lively Uptown Dallas setting.
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Savannah Wilson
Got the avocado bacon burger with the cookies and crepe milk shake and it was amazing! The place was beyond clean and organized and the workers were friendly and made sure I had everything I needed. 10/10
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Savian Inthasone
Only two stars — and honestly it would be one if Garry (the manager) hadn’t stepped in.
I don’t usually leave reviews, especially negative ones, because I know most service places do their best. However, today was different and pretty disappointing.

They got my order wrong, which I understand happens. I politely let the waitress know, and since I didn’t have my receipt, I asked if she could print one so I could double-check that I didn’t place the order incorrectly at the kiosk. (I ordered the Avo Bacon Chicken Sandwich — it came with no avocado.)

When she brought the receipt, I confirmed that I paid for the Avo Bacon Chicken Sandwich without pickles and bacon, so she took the sandwich back, removed the pickles, and brought it out again. That part would’ve been fine — but the main issue was still there: there was still no avocado.

I assumed they were letting me keep the incorrect sandwich while making a correct one, so I gave the first one away. After about five minutes, I asked if another sandwich was coming, and the waitress snapped, “I already gave you the sandwich with no pickles.” I could’ve taken the pickles off myself — that wasn’t the problem at all.

Long story short, I spoke with the manager. He had the sandwich remade, but even then, it still came out with no avocado. He ended up bringing out avocado on the side and gave me a coupon.

When something is corrected but still wrong, it just feels careless.
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