


Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee development, to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 350 locations in 32 U.S.
Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
Address and Contact Information
Address: 2500 N Pearl St, Dallas, TX 75201
Phone: (214) 983-1023
Website: https://www.shakeshack.com/location/dallas-uptown-tx?utm_source=google&utm_medium=listing
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Shake Shack at 2500 North Pearl St Dallas, TX
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Reviews
This was taken out.
I do not recommend anything from this location. And hopefully this time I will get a callback from the manager.
6 days later. Still no call back.
I don’t usually leave reviews, especially negative ones, because I know most service places do their best. However, today was different and pretty disappointing.
They got my order wrong, which I understand happens. I politely let the waitress know, and since I didn’t have my receipt, I asked if she could print one so I could double-check that I didn’t place the order incorrectly at the kiosk. (I ordered the Avo Bacon Chicken Sandwich — it came with no avocado.)
When she brought the receipt, I confirmed that I paid for the Avo Bacon Chicken Sandwich without pickles and bacon, so she took the sandwich back, removed the pickles, and brought it out again. That part would’ve been fine — but the main issue was still there: there was still no avocado.
I assumed they were letting me keep the incorrect sandwich while making a correct one, so I gave the first one away. After about five minutes, I asked if another sandwich was coming, and the waitress snapped, “I already gave you the sandwich with no pickles.” I could’ve taken the pickles off myself — that wasn’t the problem at all.
Long story short, I spoke with the manager. He had the sandwich remade, but even then, it still came out with no avocado. He ended up bringing out avocado on the side and gave me a coupon.
When something is corrected but still wrong, it just feels careless.