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Saigon Pearl | Bel Air MD – Facebook
Saigon Pearl | Bel Air MD – Facebook
Saigon Pearl | Bel Air MD – Facebook
Reviews
Service 0/5, Food 3/5, Restaurant Decor and Cleanliness 4/5.
Worst thing’s first. The service was the worst I’ve had in a decade. We had a medium group of 8 in a nearly empty restaurant. There were 4 occupied tables, with 2 waiters, and 2 women hanging out by the cash register not working. Even with this ample amount of help, we were patently ignored.
The waiter took our order, then walked back less than a minute later and asked everyone to confirm their orders. He came back handed soup spoons and chopsticks to everyone who had ordered Pho (soup), he handed chopsticks and forks to everyone who ordered stir-fry or a noodle bowl, and he inexplicably gave me a fork and a spoon although I like to eat with chopsticks. Not a big issue, but it took five minutes to call him back over to give me a pair.
Then they really started to screw up. They brought the Pho out to three of us almost immediately, before I even had my utensils, the noodle bowls out after a couple minutes, the stir-fry after 10-15, and my curry after a full 20-25 minutes. During that time he didn’t check on us, and never refilled the drinks. He came over once to tell the owner of the Pad Thai that it would be a few more minutes.
And after that 20 minutes my order was wrong. Once delivered, the waiter took off immediately, before I could tell him. It took me a full ten minutes more of waving and nodding at him until he came over. I caught his eye twice and he nodded at me. He actually looked surprised when he saw me finally waving and came over.
At that point everyone else was finished eating.
He started clearing plates before I finished, but he never got my plate or asked if I needed a box (which I sadly did). After he brought bill and picked up the cash he still hadn’t talked to me. I actually had to yell across the restaurant to get his attention.
All in all, totally unacceptable.
After all of that, the food wasn’t even great. My curry was probably the worst. Easily classified as edible, but it tasted exactly like they used a jar of Thai Kitchen Curry Sauce from the store with nothing added. The chicken was rubber and obviously pre-boiled before going in the sauce. The rice (which I didn’t order) was plain, unseasoned long-grain. The bread was damp and somehow also toasted. The noodles were OK; good texture but plain and stuck together. The saving grace was the carrots and potatoes in the curry, that were carefully carved with scalloped edges and browned before being added to the sauce.
The Pho was unremarkable, and also tasted suspiciously like a spice mix I have at home. There was less meat than you would expect, only 4 slices. We actually felt bad showing our friends this as their first Pho soup, it was just so much less tasty than Pho usually is.
To their credit, the fried pork meatballs for a noodle bowl were really good.
The location itself was nice, clean, well lit. It was very open, so expect it to get loud…especially if you want a refill from your waiter.
Food was good until went back today. Poor quality meat. But it’s better than no Vietnamese.