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Swing by your local Popeyes at 11501 Us – 380 and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 11501 US-380, Cross Roads, TX 76227
Phone: (940) 440-5440
Website: https://www.popeyes.com/store-locator/store/restaurant_86470
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Mouth-watering crunch and juicy fried chicken bursting with Louisiana flavor. Explore our menu, offers, and earn rewards on delivery or digital orders.
Reviews
Mary Wilkins
⭐☆☆☆☆ (1/5 across the board)
This location is consistently terrible, and tonight reminded me exactly why I usually avoid it.
I ordered a two-piece white meat, mild, with mac & cheese and a biscuit through the drive-thru. The employee repeated the order incorrectly, I corrected him, he acknowledged the correction, completed the transaction, handed me my food, and I drove off — which I normally never do at this location because mistakes are routine here. I regret not trusting my instincts.
The food was wrong AND inedible.
• The chicken was not white meat
• It was overcooked, excessively greasy, and smelled partially burnt
• The quality was unacceptable even by fast-food standards
When I turned around to get the order corrected, the situation somehow got worse. The dining room doors were locked at 7:00 PM, with signs claiming the system was down. Somehow the system being down also meant:
• No walk-in customers allowed
• Everyone forced into a single, crawling drive-thru line
• Zero ability to quickly correct a mistake
I sat in line for 20–30 minutes for an error that could have been fixed in under two if the doors were open. A system outage has nothing to do with locking the doors — that’s just poor management and worse customer service.
This location is disorganized, careless with orders, and completely dismissive of customers’ time. Greasy, burnt food + wrong order + locked doors + unnecessary wait = total failure.
And typically when a restaurant makes this type of error they offer something complimentary as a sign of goodwill and loyalty appreciation. The shift manager offered no show of respect not even an apple pie or certificate that could be redeemed at a later time. Needless to say I won’t go back to this location.
Save yourself the frustration.
Listen to your instincts.
Go literally anywhere else.
… moreThis location is consistently terrible, and tonight reminded me exactly why I usually avoid it.
I ordered a two-piece white meat, mild, with mac & cheese and a biscuit through the drive-thru. The employee repeated the order incorrectly, I corrected him, he acknowledged the correction, completed the transaction, handed me my food, and I drove off — which I normally never do at this location because mistakes are routine here. I regret not trusting my instincts.
The food was wrong AND inedible.
• The chicken was not white meat
• It was overcooked, excessively greasy, and smelled partially burnt
• The quality was unacceptable even by fast-food standards
When I turned around to get the order corrected, the situation somehow got worse. The dining room doors were locked at 7:00 PM, with signs claiming the system was down. Somehow the system being down also meant:
• No walk-in customers allowed
• Everyone forced into a single, crawling drive-thru line
• Zero ability to quickly correct a mistake
I sat in line for 20–30 minutes for an error that could have been fixed in under two if the doors were open. A system outage has nothing to do with locking the doors — that’s just poor management and worse customer service.
This location is disorganized, careless with orders, and completely dismissive of customers’ time. Greasy, burnt food + wrong order + locked doors + unnecessary wait = total failure.
And typically when a restaurant makes this type of error they offer something complimentary as a sign of goodwill and loyalty appreciation. The shift manager offered no show of respect not even an apple pie or certificate that could be redeemed at a later time. Needless to say I won’t go back to this location.
Save yourself the frustration.
Listen to your instincts.
Go literally anywhere else.
Joe Medina
I lunched in with my wife. I ordered spicy and my wife ordered regular. My was quick. Olivia took my order. She was sweet and very kind. She even guided me through my order so I could save me some money and fill my tummy at the same time. The lobby and dinning was clean. Clean & kept mens restroom. My food was fresh hot and deliciously savory. I would definitely be dinning here. So i recommend this Pop Eyes.
… moreExquisite Outdoor Solutions
Asked for specific things such as condiments etc to be in the bag, multiple occasions and they just ignore you. Ask for hot sauce and one time she gave me 3 after ordering 8 pieces of chicken .. lol I just think it’s the little things that matter. So thought I’d share tha
… moreBria King
This location is terrible. Especially at night. I’m not sure who the manager is at night but apparently they don’t care either. I waited an hour for my food. 1 whole damn hour for some chicken. One of the workers made sure one of her friends got there food before me. But kept saying how much longer for her order, she been here an hour. Yea I’m glad yall know I been here that long but yet no effort was made to make sure things went faster. When I finally got my food they gave me extra items. Which is cool and all but the goal shouldn’t be get something for free for waiting a damn hour for chicken. Only reason I didn’t leave was because I paid for my food online and idk how long it was going take to get a refund. Yall only have two people in there at night that speak English. Literally three customers walked out because nobody took their order. They kept telling them hold on, hold on. I saw a lot got on for the whole damn hour I was there. I honestly think I deserve my money back. But I will not be back at this location period. This is the third time I have had a horrible experience I just never report on it but I had to this time because that was horrible. It’s sad you have staff that don’t care.
… moreAtley
The food itself is good when everything’s right, but every time I order a family meal from this location, I end up with a piece of chicken that has what looks like a neck still attached. And I mean every single time. It’s gotten to the point where it’s a running joke in the house as to who’s getting the neck this time. On top of that, any time we try to order wings, we’re told they’re out. Doesn’t matter the day or time, they’re just always out.
… moreCesar banegas
Came to this establishment after being almost assaulted and called derogatory names at the Popeyes on 380 and coit, for asking for my order to be corrected. Unlike the other Popeyes that chose to ban me instead of fixing the problem, I came across Olivia and Charlie here they were great. Really good customer service, food was great and fresh. they even went above and beyond in giving me a special deal to save money. I also noticed charlie keeping the establishment super clean and maintained. Thank you ladies and gentlemen for doing such a great job the owner of the establishment ows y’all one, it’s hard to find a fast food place with great service.
… moreKylie rose
I’ve now had two terrible experiences ordering from Popeyes, and I’m beyond frustrated. The first time I ordered through DoorDash around 10 p.m., the Uber driver called to tell me the store only gave him two drinks and none of the actual food because they were “out of chicken.” How does a chicken restaurant run out of chicken hours before closing? When I tried calling the store, it took over 10 calls for someone to answer, and when they finally did, they were rude and refused to properly resolve the issue or refund my money. The manager was especially unprofessional.
The manger all you do Is hold a title and can’t do you’re job if you can’t handle basic customer service or ensure orders are correct, you shouldn’t be in charge. Running out of chicken at a chicken restaurant and repeatedly sending out wrong orders is embarrassing. Being rude instead of taking responsibility just makes it worse.
Now, this time, my order was completely wrong again. I specifically asked for regular chicken sandwiches, and instead I was given spicy. It’s not complicated — just read the order. At this point, the repeated mistakes and poor customer service are unacceptable
… moreThe manger all you do Is hold a title and can’t do you’re job if you can’t handle basic customer service or ensure orders are correct, you shouldn’t be in charge. Running out of chicken at a chicken restaurant and repeatedly sending out wrong orders is embarrassing. Being rude instead of taking responsibility just makes it worse.
Now, this time, my order was completely wrong again. I specifically asked for regular chicken sandwiches, and instead I was given spicy. It’s not complicated — just read the order. At this point, the repeated mistakes and poor customer service are unacceptable
Eman Emam
I live down the street from this Popeyes and get food from here pretty often. I’ll attach my previous review because I honestly hated this place before, but I’m noticing a huge change lately. The food isn’t always messed up anymore, the staff is very nice (Juan or Jose—I forgot his name—but he’s always really sweet), and the wait time isn’t nearly as bad as it used to be. Overall, it’s been a much better experience.
I did place an order online to avoid waiting too long and still had to wait, but I can’t complain too much. It really seems like there’s new management, so kudos to all of you for listening to your customers.
… moreI did place an order online to avoid waiting too long and still had to wait, but I can’t complain too much. It really seems like there’s new management, so kudos to all of you for listening to your customers.
Erika Warren
This is by far the best Popeyes I have been to. Olivia is such a sweetheart, I can tell she enjoys her job and truly cares about giving great customer service. She made sure my food was hot and wanted me to taste my lemonade to see if I liked it due to it having low syrup in the machine lol, I’ve never had anybody care about how my food tasted at a Popeyes. She needs a raise lol. Will definitely be coming back here more often!
… moreBrayan
Popeyes never disappoints! The food is always fresh, crispy, and full of flavor. Their chicken has that perfect crunch, and the seasoning hits just right every time. The biscuits are warm and buttery, and the fries are always on point. The staff is friendly and fast, and the restaurant is clean and welcoming. Definitely one of the best spots for fried chicken — 10/10 recommend
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