Jennifer Kershaw
Always enjoy going to popeyes in moss bluff. Caleb makes sure we get everything we need. With ny girls its always something extra. Specific frozen strawberry lemonade, ketchup, strawberry jam no others will do. Lol. I also enjoy seeing alot of those kids grow into adults over the years. Good job moss bluff popeyes. Nobody’s perfect. As long as you always strive to be better than yesterday. Thanks again
… moreThomas Owens
App mobile order placed at 8:44p for 5 pc dark 2 redbeans 1 coleslaw, I marked the ready time to be at 9:15. Arrive at 9:15 nobody responds at the screen menu, have to drive to window. Was told at window that there’s no dark meat fried that it’ll take an additional 15 mins to fry. WHY is there a ready time in your app if your food isn’t going to be ready for that time!?? They had 30 mins to fry the chicken before arriving!! Your managers excuse was that “everyone was cleaning”. Everyone should NOT be cleaning at 8:45p someone has to take/make the orders and why are you cleaning and have no dark chicken prepared when you close at 1am??
So I pull up and wait & at 9:48 more than a half hour AFTER it was due to be ready & 15 mins longer than they said it would take & more than an HOUR since the order was placed, Marcus aka “manager” comes out with the chicken & missing 1 red bean he says they’re out of Cole slaw, what would we like to sub the slaw. SMH This Popeyes is so incredibly unprofessional! This was the most frustrating mobile order and as a manager, Marcus has zero resolutions to satisfy this type of service. No “I’m sorry, is there anything I can do to make it right, would you like a refund? A drink while waiting? Anything for your inconvenience??
Please don’t order at Moss Bluff Popeyes, unless you’d like a bunch of young non attentive kids and a sorry manager who has no business being one, try Westlake. You’ll get better service!
* To Popeyes team: please don’t say you take these things seriously bc per these reviews, the service, wrong items and the wait time has been consistently poor for the last 5 months, numerous ppl have complained about these things and obviously nothing has changed. Try hiring reliable managers who hold their team accountable. Your managers (particularly night shift/Marcus) are the issue here in my honest opinion*
… moreNatalie Pete
Moss Bluff, Louisiana Popeyes on Sam Houston Parkway has the worst customer service. The workers think it is funny to have you waiting for your food. I do work in customers service for over 25 years at a casino so I do know how to treat customers. My customers would say I’ll go above and beyond for them but the treatment I received on today was not that. The person in drive thru wanted me to change my order after they had took my order and was in line for almost 20 minutes before I got my order taken. I usually never leave comments when I receive unsatisfied service but today I needed too because I’m getting tired of going to restaurants and receiving horrible service and the workers make you feel like you done something wrong for coming to their establishment.
… moreStoopidshadow
Went on November 28 and picked up 4 different wing orders. All of the orders were not hot with hardly any sauce on them. They everyone who ate complained that it wasn’t good. Furthermore, I have food poisoning for 3 days since then, and I did not eat anything else other than Popeyes that day. This is also the second recent review that mentions food poisoning, I will never be going back here, I don’t feel safe eating at a place that doesnt care for food safety.
… moreMitch Robertson
I stopped in earlier today (around 11:00) to get my mom some lunch. Her tenders were basically too hard for her to eat and her red beans were not included. It was not feasible to drive back once I got to her house. Besides one car in the drive thru, I was the only other customer there. The lady standing at the counter had her back to me and was on the phone. Another worker asked her for a number for register and he took my order. She never turned around. While he took the initiative and took my order, he was also the one that filled it incorrectly.
… moreScott B
My first time at Popeyes. Lots of chicken on my sandwich. Red beans and rice were very good.
… moreJoshua Viola
This place has gotten so bad. It used to be hit or miss and a minor inconvenience when they messed up your order or shorted you something. But they hit an all-time low when managers defend why they give you half of your order and the half they give you isn’t even fresh. I have escalated this and I do not plan on returning here unless things are changed. The competition across the street gives you the correct order AND its fresh and they do it all with a smile.
… moreBecca Green
Went thru the drive thru to order a 4 piece spicy dark with 2 legs 2 wings for my husband and sat at the speaker for 3-5 mins. I said Hello made my order and was told well wings aren’t dark meat just so you know, first of all I just ordered what my husband asked for, my bad for not knowing wings are white meat.. Thanks for the knowledge I guess, but they still didn’t get it right.. 2 legs, 1 wing and a thigh.. And to top all of it off the chicken was mild not spicy. I took a pic of the receipt and the food but was unable to post it for some reason.
… moreDavid Parker
At the time we ordered they were low on dark meat.
We ordered ahead and when we got there we had to wait a bit to get the mixed order we wanted.
… moreNelida Safrit
Did the drive thru for dinner. Got two different meals. Everything went well. Food was delicious. Chicken tasted fresh.
… more