Longtime local pizzeria chain serving up traditional pies, chicken wings & more.
Hours
| Wednesday | 11 AM–11 PM |
| Thursday | 11 AM–11 PM |
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
| Sunday | 11 AM–11 PM |
| Monday | 11 AM–11 PM |
| Tuesday | 11 AM–11 PM |
Address and Contact Information
Address: Woods Plaza, 807 Ridge Rd, Webster, NY 14580
Phone: (585) 671-1070
Website: https://pontilloswebster.hrpos.heartland.us/menu
pontilloswebster.hrpos.heartland.us
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Webster – Pontillo
Webster, NY 14580. Delivery. Everyday. 11AM-11PM. Carryout. Everyday. 11AM-11PM. Order Online. Pizza. Small, Medium, Large, Sheet. Traditional (Red) with …
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Reviews
Carolee Heaps
Their menu lies! You can really tell an okay restaurant from a great restaurant. Great restaurants don’t have any need to lie about their food.
We ordered food for dinner. I ordered a sub for myself. The menu states “slathered in sauce.” If this is what they call slathered, I would REALLY hate to see what they mean by regular or light (see pic). They also did not make it the way I ordered it, and I paid extra.
My husband had the same issue with his wings, and we ordered double the amount for those. Then the container opened and the sauce leaked all over the bag and the other food in the bag, ruining my daughter’s order. We also ordered extra ranch dressing for the wings, but didn’t receive them.
So, we are pretty upset with Pontillo’s. We wasted a lot of time and $$$. We will most likely eat elsewhere due to the false claims on the menu, all the issues experienced, and gross lack of attention.
Not recommended by us to anyone!!!!
To Pontillo’s: I find your response inadequate! “No good resolution?” How about giving me my money back, or offering to make it right? This was beyond a one off mistake, which would be understandable. Your negligence and arrogance is noted.
… moreWe ordered food for dinner. I ordered a sub for myself. The menu states “slathered in sauce.” If this is what they call slathered, I would REALLY hate to see what they mean by regular or light (see pic). They also did not make it the way I ordered it, and I paid extra.
My husband had the same issue with his wings, and we ordered double the amount for those. Then the container opened and the sauce leaked all over the bag and the other food in the bag, ruining my daughter’s order. We also ordered extra ranch dressing for the wings, but didn’t receive them.
So, we are pretty upset with Pontillo’s. We wasted a lot of time and $$$. We will most likely eat elsewhere due to the false claims on the menu, all the issues experienced, and gross lack of attention.
Not recommended by us to anyone!!!!
To Pontillo’s: I find your response inadequate! “No good resolution?” How about giving me my money back, or offering to make it right? This was beyond a one off mistake, which would be understandable. Your negligence and arrogance is noted.
Nicholas Matthew Ancelin
Best staff – best pizza – and best vibes all of Webster and East Rochester.
I’m locking in on Pontillo’s!!
God bless this location. Its staff. And all those who they help serve.
(Coffee not from this store.)
Pizza is fresh. Crust is beautifully done with a crisp crunch while the sauce and cheese follow up punching through the texture with flavor. What I would consider a near perfect slice.
… moreI’m locking in on Pontillo’s!!
God bless this location. Its staff. And all those who they help serve.
(Coffee not from this store.)
Pizza is fresh. Crust is beautifully done with a crisp crunch while the sauce and cheese follow up punching through the texture with flavor. What I would consider a near perfect slice.
Kay Marie
Food was burnt, extremely greasy (seeping through bottom of the box) and all of the sauces were the consistency of water! Didn’t plan on paying for water to be added to the sauce to make it last longer. Such a joke.
Go to Marks Pizzeria!!!
… moreGo to Marks Pizzeria!!!
Vivian G.
This place makes Pontillo’s Pizza the way it should be made. I moved out of state and have to order here everytime I’m back because it’s the only place I can get the pizza I crave while I’m away. Legit great service and great pizza! If you see the few people who left this place a less than stellar review, ignore them.
… moreBrandie Rauber
So here’s my issues… After glancing at some of the other reviews I think I’m MORE angry. My car is in the shop so when I finally found a place to deliver a PIZZA that didn’t force me to use a 3rd party appt, I was relieved. But I think I may have been better off because I ordered a MEDIUM PEPPERONI pizza. Which cost me $40 (I tipped $4) and THIS is what they call a medium. (see pics) this is 100% the size of a PERSONAL PIZZA! I own a restaurant in the village, so I get that costs have increased but we either increase the food cost or decrease the portions sizes. We DON’T DO BOTH!! And we’ve NEVER charged for local delivery. I also don’t make pizza, which is about 1000% less expensive to buy and prepare so for me, this is absolutely BANANAS!
They charge so much for delivery you might was well use grubhub or doordash and skip the kid’s menu. You can’t INCREASE the cost of the food, double the delivery charge AND REDUCE THE PORTION SIZE! It’s just unacceptable!. IN FACT IT’S FLAT OUT GROSS! HERE’S THE PICS OF MY $40 ONE TOPPING “MEDIUM ” PIE.
Then I gotta read a review about a guy who’s pissed about the $40 he spent on TWO SHEET PIZZAS AND A 2 LITER! COME ON!
(the pack of smokes just represents the TINY size of the slice)
… moreThey charge so much for delivery you might was well use grubhub or doordash and skip the kid’s menu. You can’t INCREASE the cost of the food, double the delivery charge AND REDUCE THE PORTION SIZE! It’s just unacceptable!. IN FACT IT’S FLAT OUT GROSS! HERE’S THE PICS OF MY $40 ONE TOPPING “MEDIUM ” PIE.
Then I gotta read a review about a guy who’s pissed about the $40 he spent on TWO SHEET PIZZAS AND A 2 LITER! COME ON!
(the pack of smokes just represents the TINY size of the slice)
rudy Perez
The staff is very friendly. The pizza is the best in all of NY state!! The sweet red sauce is where the magic begins!!
… moreCamdon Hill
Food was great, staff was nice. Got a slice of chicken bbq ranch pizza, and it was incredible! Very big slices, had them cut it in half for me. Would be 5 stars, but the only drinks they had available were in a vending machine, and I didn’t have cash. I’ll know for next time, but kind of a bummer as a first time guest to not be able to get a drink. But I’ll be back. Food is absolutely worth it!
… moreMark Gamble
Best late night food. Emma and Colin recommended fingers and parm which were both lights out…. ♥️. Game day must
… moreRegan Howlett
It’s Bills night and they added a large for me because of a mix up. Wonderful service, hard workers. 10/10!
… moreD David
Got a pizza for dinner, was like going back in time, just like the old Lyell ave store!
Still the best pizza in rochester!
… moreStill the best pizza in rochester!