Tammy N
Door dash ordered. Chicken was dry. So dry! Had started to peel away from the bone. Leather like and I received no tortillas, rice, or the correct salsa. I have never had a bad experience with pollo regio until I moved to Burleson.
… moreLitzy Collazo
I came here last Sunday and unfortunately the service was horrible. It took about 10 minutes just to place my order and another 10 minutes to be charged. After that, we waited around 30 minutes for our food. When I finally got up to ask how much longer it would be, I was told it would be another 20 minutes.
What was frustrating is that another woman who ordered the exact same thing received her food before us simply because her order was to-go, while we were dining in. After already waiting over 30 minutes and being told it would be another 20, I asked for a refund. The staff handled it in a very petty manner and didn’t even apologize for the long wait.
I decided to come back today to give this place another chance, but the experience was just as disappointing. The worker who took our order had a bad attitude and seemed completely uninterested. There was no engagement at all while we were ordering. When we asked for plates, she only brought one. As I was asking again for plates when she brought the food, she walked away. When I went up to ask for them, she gave me an annoyed look.
Overall, the service has been consistently terrible. The staff seem more focused on talking among themselves than attending to customers. I really wanted to like this place, but the lack of basic customer service and courtesy makes it hard to return.
… moreManuel Lopez
⭐⭐⭐⭐⭐ 5/5
Pollo Regio never disappoints! The grilled chicken is perfectly seasoned, juicy, and packed with that signature smoky flavor that keeps me coming back. Their fresh tortillas, charro beans, and salsas make every meal feel homemade and authentic. The portions are generous, the staff is friendly, and the service is always quick. Whether you’re dining in or grabbing food to go, Pollo Regio delivers top-notch flavor every time. Highly recommend for anyone craving real, flavorful Mexican-style grilled chicken!
… moreBritney Torres
Ashley the cashier was amazing! Seriously, from the moment I walked in, she was so on top of everything. She made ordering a breeze and was super quick getting my food out. It’s rare to get service this good, she made my whole day better.
… moreCristal Varela
Ashly at Pollo Regio provides outstanding customer service. She is friendly, attentive, and always makes sure orders are accurate and served quickly. Her positive attitude creates a welcoming atmosphere, and she goes above and beyond to make customers feel valued. Ashly’s professionalism and kindness truly enhance the dining experience I always enjoy coming back because of her great service. Highly recommend!
… moretulip smith
I decided to try out this location since it was near my granddaughters school. The tall man at the front did Not greet me. Luckily another cashier decided to take care of my order. I ordered my usual bowl and it tasted great. Do better young man!!
And stephany, I did have the patience. I walked up to the counter and the young man straight up ignored me. Luckily a young lady came and got my order. Have a nice Day.
… moreAnthony Duron
Today I went to pollo regio again. I wanted to enjoy some food and I got that the food was amazing and there service even better the people were so nice even this lady name Ashley. So I would be definitely coming back.
… moreidm4christ
Went to this pollo regios. Always enjoy the food and Betty was courteous and quick. Will go back again. Food was delicious
… moreMariela Prado
You know, we like the food here. Usually pretty good. The wait time is always forever and it seems y’all are always understaffed, but tha aside we still went because the food was great. Today we picked up our food and I got my usual flautas that came in a plastic box and with everything on the side to avoid the soggy mess, well not anymore!! Everything came on top packed into a tiny paper box and the flautas were soggy and all steamed.. I do not like this new packaging, I get trying to not use plastic but atleast put the stuff on the side still, especially for to go orders! By the time you get home it’s all sogged up. So bummed:(
… moreRalph Flores
This restaurant is great, staff was nice and explained the menu, also the food is awesome! We had the half chicken with sides. They also have free chips! I’d definitely recommend this place. I’ll be back! The pics don’t give it justice!
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