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Find your nearby Pizza Hut® at 5140 Wilson Mills Rd in Richmond Heights, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 5140 Wilson Mills Rd, Richmond Heights, OH 44143
Phone: (440) 646-9660
Order and Reservations
Order: Order online
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Reviews
Pinkie “OnStar” Wolf
Order online and waited an hour and half to see the tracker was showing preparing. Tried calling the store and someone answered claiming to be the owner and inquired about the status of my pizza then he stated ill transfer you to the store. Waited 3 minutes on hold for them to disconnect. Tried calling and again and went straight to disconnected. Waited another 30 mins then find another number to call and they stated my ordered was canceled with no email or any updates on the apps. These places use to be awesome with the buffets and awesome food. Now they just suck. Close down if this is how you are. Just close until you get staffed or better business model.
… moreVince DiNunzio
Ordered and food never showed up. 1.5 hours later we got a DoorDash message saying the order was cancelled… we ordered online not even using DoorDash. We called PizzaHut and the call was forwarded to a call center. This is a literal scam, do not order from them. In short, we had to call the credit card company to dispute the charge. They do not answer calls.
Also, a few months back my mom brought our 6 year old son here to get a pizza. They were ignored the entire time they were there. Shut this place down ASAP.
… moreAlso, a few months back my mom brought our 6 year old son here to get a pizza. They were ignored the entire time they were there. Shut this place down ASAP.
Alex
1) Order one pizza, one side, and one drink through Pizza Hut app.
2) Receive text that DoorDash driver will be delivering.
3) 30-40 minute estimated delivery ends up taking one hour.
4) Pizza is cold and nearly inedible.
5) Try calling this store that made the pizza. No answer.
6) Call DoorDash. Speak to human that says DoorDash will process full refund but they need to transfer me to Pizza Hut customer service.
7) Transfered to Pizza Hut customer service that has an automated message that says I need to call the local store for a refund.
8) Write this review as I’m on hold with main Pizza Hut line.
9) Never order from here ever again.
… more2) Receive text that DoorDash driver will be delivering.
3) 30-40 minute estimated delivery ends up taking one hour.
4) Pizza is cold and nearly inedible.
5) Try calling this store that made the pizza. No answer.
6) Call DoorDash. Speak to human that says DoorDash will process full refund but they need to transfer me to Pizza Hut customer service.
7) Transfered to Pizza Hut customer service that has an automated message that says I need to call the local store for a refund.
8) Write this review as I’m on hold with main Pizza Hut line.
9) Never order from here ever again.
J Kazama
The Pizza from here used to good. Ordered recently a veggie pizza. I was standing there for almost 20 minutes. I placed the order online. It took them 10 minutes to even acknowledge me..they were both talking back there. It was not busy and no other names were on that board. I felt something was off and they delayed giving me the pizza. When I got home the pizza was thin crust. I ordered and paid for pan and the pizza looked disheveled.
Look at an older picture of what it should have been versus what they gave me. I did not get what I paid for. This cost me $25. If I don’t hear back from Pizza Hut about this, I will goto my bank and put in a charge back. I’m getting tired of spending money and not getting what I want, what I paid for.
… moreLook at an older picture of what it should have been versus what they gave me. I did not get what I paid for. This cost me $25. If I don’t hear back from Pizza Hut about this, I will goto my bank and put in a charge back. I’m getting tired of spending money and not getting what I want, what I paid for.
Jacqueline Salters
Placed online order. Food was transferred to another driver after 1 hour and no wings due to them being frozen. I paid $26 for a Monday $5 special. No money was refunded. Went to store got a refund for only the cost of wings. No apologies for my troubles. Pizza Hut do not want to talk to you unless you are spending money. You have to email them. I have emailed several time and still have not talked to anyone. Poor sevice. We order group meal for meetings, no more we will use someone else. Things happen but how you handle it after is key.
… moreGina Amato
You have a bunch of employees that close the store at least 1 hour before closing time. . I went to this location 2 nites in a row on the weekend, they had all the lights off over 1 hour earlier than closing on the App. What kind of business would put up with this? No one is obviously watching what is going on here. You need to watch what is going on at the store bottom line your being ripped off.Also, if you saw the condition of the front of the Restaurant it’s Disgusting. Food on the floor& outside. What is going on? It’s a complete joke!!
… moreJayne Winn
Ordered a pizza just now and genuinely concerned to eat it after seeing the state of this Pizza Hut. It looked abandoned from the outside and absolutely filthy on the inside. Employee came out from the back to greet scrolling on his phone. I will not be ordering from this location again and would urge others to do the same.
… moreAngela Detrick
Awesome staff. They went way above and beyond for my family. We so appreciated that.
… moreMya Brown
The only thing good about Pizza Hut is the chicken!!! I love the boneless wings so much and all the sauce flavors are amazing..sometimes the desserts are tasty too but those flop as well. The pizza is always terrible. Call centers take orders on the phone now too so that’s new
… moreBKS Sales
WORST SERVICE EVER. We’ve ordered from this location 4 times, and the order is NEVER correct and is ALWAYS late. Their store is also EXTREMELY FILTHY AND DISGUSTING!!!! The owner should be embarrassed!!
… more