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Find your nearby Pizza Hut® at 11911 Hwy 226 N in Spruce Pine, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: Shopping Mall, 11911 NC-226, Spruce Pine, NC 28777
Phone: (828) 765-5511
Order and Reservations
Order: Order online
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Reviews
Catalina Calina
I placed my order, and the pickup time said 5:43 PM, but I didn’t get my food until 7:32 PM. The app never notified me of any delays or mentioned that the restaurant was busy.
My order included two Big Dinner Boxes and one double cheese sticks, so they considered it a “big order,” but it felt like it was completely ignored. I waited inside the restaurant for two hours, watching customers who came in after me get their food and leave before me (me and brother in law ended up the last people waited their food — which clearly shows the level of disregard towards the customers) that was extremely frustrating and disrespectful. Waiting two hours for food, no matter the size of the order, is unacceptable.
After over an hour, the staff finally realized how long we had been waiting and made a list of customers, but I still ended up being the last one served. The manager didn’t even come out to speak to us — instead, he sent the cashier to apologize and offer a “cookie or brownie next time,” which honestly felt disrespectful.
They had to remake the order (the few items they had done), because it had been sitting there cold and forgotten. On top of that, we had a dairy allergy pizza (Meat Lovers, no cheese, no Parmesan, dairy allergy added in the comment section), yet they added cheese — twice. Even after the manager said he made it “personally” because staff was confused regarding the sauce (which was a Sweet Marinara), it still came out wrong, and a family member couldn’t eat their dinner because of the allergy risk.
After two hours, we were still missing items: one order of breadsticks and one order of bacon cheese sticks. When my husband called to complain about the allergy pizza, the manager argued and said it wasn’t marked as a dairy allergy, even though it clearly was in the order and on the receipt.
Overall, this was a terrible experience and easily the worst service I’ve ever had at a restaurant. There were a lot of upset customers that night. Please hire more staff or temporarily close the store until it can be properly managed, because this was unacceptable and embarrassing for the Pizza Hut franchise.
… moreMy order included two Big Dinner Boxes and one double cheese sticks, so they considered it a “big order,” but it felt like it was completely ignored. I waited inside the restaurant for two hours, watching customers who came in after me get their food and leave before me (me and brother in law ended up the last people waited their food — which clearly shows the level of disregard towards the customers) that was extremely frustrating and disrespectful. Waiting two hours for food, no matter the size of the order, is unacceptable.
After over an hour, the staff finally realized how long we had been waiting and made a list of customers, but I still ended up being the last one served. The manager didn’t even come out to speak to us — instead, he sent the cashier to apologize and offer a “cookie or brownie next time,” which honestly felt disrespectful.
They had to remake the order (the few items they had done), because it had been sitting there cold and forgotten. On top of that, we had a dairy allergy pizza (Meat Lovers, no cheese, no Parmesan, dairy allergy added in the comment section), yet they added cheese — twice. Even after the manager said he made it “personally” because staff was confused regarding the sauce (which was a Sweet Marinara), it still came out wrong, and a family member couldn’t eat their dinner because of the allergy risk.
After two hours, we were still missing items: one order of breadsticks and one order of bacon cheese sticks. When my husband called to complain about the allergy pizza, the manager argued and said it wasn’t marked as a dairy allergy, even though it clearly was in the order and on the receipt.
Overall, this was a terrible experience and easily the worst service I’ve ever had at a restaurant. There were a lot of upset customers that night. Please hire more staff or temporarily close the store until it can be properly managed, because this was unacceptable and embarrassing for the Pizza Hut franchise.
Glyn Owen
The food is always good that I get here. I pass by here often and use the drive thru. That’s why I gave the atmosphere a 3. I am not qualified to answer atmosphere because of the 12+ meals I haven’t gone in. They have all been take out. I go online on the way home and order. But the service has always been great. With a minimal wait. It has never been a wait at the drive thru even with a long line of cars. The following is just my opinion.i hope it’s okay with vegetarians.i have lived with one for a long time!! All my life! I changed my review number from a four to a five. I received a very nice email from the owner for giving them a 4 on my review. I give most places a 4 because you have to be a stand out to me and go beyond on something. I felt like this was going beyond so I changed it to a 5. I also noticed their outside sign says they have a huge salad bar. *** My husband went online and ordered a pizza and wings for under $20.00 and I picked it up on the way from out of town. It was delicious. Pizza was chicken, green onions, and regular onions. I never thought I would like a pizza like this but it really is wonderful. So I got some pictures of the drive thru and inside for everyone to see.@@@@@@@@@@@@@@@@
Saw someone at the drive thru window yesterday. Monday, October 28, 2024. Got take out Tuesday. Confusing hours. Look at my picture. I’m posting them and it’s limited menu.
… moreSaw someone at the drive thru window yesterday. Monday, October 28, 2024. Got take out Tuesday. Confusing hours. Look at my picture. I’m posting them and it’s limited menu.
Sandy Lusk
Worst experience ever! I ordered delivery at 1130 for my office to be delivered at 12 noon. By 1:00 they still hadn’t delivered the pizza. Despite my order showing as in progress (see pic). I call the restaurant and I get some story about them not having any door dash drivers today (I ordered delivery on pizza hut site, not through door dash) additionally door dash made 4 other deliveries to my office building during this time. Either way I was not getting my pizza delivered. The manager said I could pick it up. I left work and went to pick up my order. When I received it, it was freezing cold. I requested a new pizza to be made. This apparently pissed off the workers as they didn’t want to do it. I insisted I was not accepting this pizza and cheesesticks that had been sitting there for 2 hours. I had to wait an additional 20+ min for my order to be remade. When I got it back to the office, you can see in pics what I got. I ordered a large stuffed crust pepperoni and double order cheesesticks. I got 2 reg cheesestick orders, one of which was not cooked, the other which wasn’t sliced and was missing sauce. And I received a hand tossed plain cheese pizza that was about half cooked. This was the worst pizza hut experience ever. I tried to chat with corporate office about it but I waited 45 minutes for someone to come online, apparently they don’t care either.
… moreMichael Fannon
First. We absolutely love Pizza Hut and we’ve eaten there for years BUT Waited 2 hours for an order. They had to remake a specialty pizza and still got it wrong didn’t give us half of our order and then offered a brownie for our trouble. The current staff at this Pizza Hut is a joke. AVOID AT ALL COSTS. Manager just makes excuses wastes 2 hours of your life and you do not get your order and then they offer your a brownie for your trouble. We Will never be back. Side note: Pizza Hut get your franchises in order. Sad. Sad.
… moreViolett Ray
I would say as a forewarning. Inside is slow service with a 50/50 chance of the staff getting your order correct. My bf & I arrived at approx 8pm to 810 pm. The waitress said to sit on the left side of the restaurant bc chairs were up the other side already besides a table that was already there. So at 810pm chairs were already up! And not to mention every booth on the left where they suggested we sit was dirty!! Geez, that was just the start. But not get lengthy here. Just say we waited over an hour for our order which we were missing a pizza that the waitress verified she did not put that one in. * Who knows what happened. The kitchen oven area had 10 pizzas hanging outta the oven waiting to be cut & boxed. We ended up taking our food to go bc by this time Ingles grocery was soon to close at 10 & we had to make it. So we were out & paid by 9:30 *even though the service & restaurant was NOT GOOD at all. Will not be returning there, I would advise order delivery or drive thru. Salad bar was old lettuce & a Mess as well. Bathroom had black olives on the floor as you can see in pics. How this restaurant indoors area is open is beyond me….oh well. Hopefully the owner goes in & changes this place for the better. Maybe start with Re training staff or hire more help who can handle the job descriptions. If you eat inside plan to wait over an hour for your meal, than may be wrong order! By the way, was only 2 of us!!
… moreWilliam “Billy” Shell
For the past 3-4 times I ordered something with bacon, wounds up being garbage, and its not even been bacon lately they’re using the fatty bits ofthe ham and it is horrible, it about made me sick and wouldn’t it be near as bad if they put actual pieces of ham instead. But like I said it’s the fatty bits. But I can also say the delivery was superb. Thank you david
… moreWhitney Albers
Robert, who works in the evenings at this location – always has the best attitude when I come pick up my pizza. He is so polite, and genuinely provides the best customer service to us. Thank you for being a food industry worker, that still treats the customers like gold. You are one of a kind!
… moreChris R
If you’re drive through only, say you’re drive through only. I showed up on Saturday at the time it said my food would be done. Waited 20 mins because you let a guy order 3 pizzas, then wait in front of us. My pizza was cold and your employees working at the time literally stared at me for 20 mins while my order was getting cold on the shelf because they were taking care of the guy in front of me. I showed up on time for my online order. You suck and its no wonder you’re a failing brand. No concept of customer service.
… moreBarbara Harlan
The store messes up orders and either does not have drivers or is closed during normal business hours. They do not call if there is a problem and have left me waiting on my food until I call them about it. By then my food is either cold and or inedible.
… moreEric Arnett
If it was possible to give negative Stars I would give them I’ve been sitting in line for 45 minutes for a pizza that I ordered 30 minutes ago the line does not Advance because orders that are in the front that aren’t ready they just sit there and sit there and sit there instead of letting orders that are not ready to go through and clear the cue for orders that may be ready at this point I could have baked the damn pizza myself
… more