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Find your nearby Pizza Hut® at 184 Flowing Springs Rd. in Charles Town, WV. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 184 Flowing Springs Rd Suite 100, Charles Town, WV 25414
Phone: (304) 728-0018
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Last Updates
Reviews
Brad Barnhart
Consistency long waits to get food that is not made the way you ordered it. Food has been under cooked on multiple occasions. Once opened the pizza box and two slices of the pizza were just torn up. Like they put the pizza in the box a thought this looks good to give out to our paying customers. I finally give up on this location.
Update 3-11-23 – Wife was craving Pizza Hut so I gave in and we tried to order. They are out of 2 types of pizza crust at 4pm on a Saturday. Oh and of course they got the pizza wrong. Never change Pizza Hut. Never change.
This might just be the worst pizza place to ever exist.
… moreUpdate 3-11-23 – Wife was craving Pizza Hut so I gave in and we tried to order. They are out of 2 types of pizza crust at 4pm on a Saturday. Oh and of course they got the pizza wrong. Never change Pizza Hut. Never change.
This might just be the worst pizza place to ever exist.
Devon Ashlock
Tried to order a stuffed crust thru the app but it wouldn’t let me finish as it kept saying “Uh oh, we need the rest of your contact Information to place your order!” After I filled everything in except for the email bar that was greyed out and nothing would let me type in it. Tried to call the store and place the order that way, the lady told me it was $6 more for my one pizza vs the price on the app. I explained what was happening and she said sorry but that the price was just different thru the app and she couldn’t do anything about it.
Spent so much time figuring this out now all the other pizza places are closed and I gotta change plans last minute. I’m not paying extra for my food because your app doesn’t work.
… moreSpent so much time figuring this out now all the other pizza places are closed and I gotta change plans last minute. I’m not paying extra for my food because your app doesn’t work.
DuggeeeTheDog *
I ordered a large pizza last night an hour before closing. When I got there to pick it up they said they were out of the large pan, so he gave me two mediums instead! Very much appreciated, and both were delicious!
Cheese sticks were amazing as well.
… moreCheese sticks were amazing as well.
Lynne Ivosevich
If at all possible I would not give any stars it’s a sad day when you call a Pizza Hut to order pizza and you don’t have the stuff there to even do your pizzas I have never been to a Pizza Hut that has been out of product! Not to mention rude people on the phone and then they don’t know what you’re talking about but that said I’ll never order from there again! And not to mention that this is the third time this has happened! Well my husband is going to try today,we shall see! The owner hasn’t even responded back ! March 15th 2023
… moreMelissa Alger
***
EDITED TO ADD MORE ON 02/23/2023
Gave them another shot and ordered a stuffed crust pepperoni w/extra cheese & double order of cheese bread sticks. Pizza had almost no toppings on it and was so dry that only one slice was actually ate, and it had to be dunked in sauce to be edible. Bread sticks were the same way. Total waste. I would give negative stars if I could.
***
used app to order meal and, after I sent the order, I find out it is going to be over 1.5 hr wait. not a big deal, I go to call them to cancel it (cause this option is not offered in the app) and it is all automated now. I get put on hold for OVER 30 minutes, then THEY END THE CALL for absolutely no reason. I will be contacting cooperate Monday morning cause this is ridiculous.
… moreEDITED TO ADD MORE ON 02/23/2023
Gave them another shot and ordered a stuffed crust pepperoni w/extra cheese & double order of cheese bread sticks. Pizza had almost no toppings on it and was so dry that only one slice was actually ate, and it had to be dunked in sauce to be edible. Bread sticks were the same way. Total waste. I would give negative stars if I could.
***
used app to order meal and, after I sent the order, I find out it is going to be over 1.5 hr wait. not a big deal, I go to call them to cancel it (cause this option is not offered in the app) and it is all automated now. I get put on hold for OVER 30 minutes, then THEY END THE CALL for absolutely no reason. I will be contacting cooperate Monday morning cause this is ridiculous.
Carlos “Carlito” B
Ordered online for delivery on July 1st late evening. Paid online and got a tracker for delivery status. They never showed up. Called local restaurant next afternoon. Took 3 hours to get a manager on the phone. Once I did, manager offered $50 credit and paid $9.60 with CC over the phone with them. DoorDash arrives and refuse to give me my food because I owe $9.60. I showed driver my bank account where it shows a pending $9.60 charge. He calls DoorDash, and advise driver to go on app and say customer refuses to pay. Then DoorDash advise to remove food. Now I am $60 loss with no food I paid for and no solution. Time to pay them a visit I guess. Just save your money and avoid this Charlestown WV Pizza Hut. DoorDash also mentioned that the store gave him a $2 tip for the delivery. Sounds like they want to ruin the store and is working. Take your money to Andy’s or Blaze pizza . The experience and frustration dealing with all this is not worth it. Thanks for ruining my mood Charlestown Pizza Hut and 4th of July weekend. After visiting store, I was treated with care and understanding. Was offered a lot more by going to the store. Thanks to the local team there! Phenomenal customer service. Thank you
… moreBrian Paonessa
You know from when I was a kid I remembered pizza hot as tasty pizza so when the new location opened I wanted to go check it out. I was really surprised to see the current prices. For so-so fast food pizza it’s a little over the top.
The pies are small, the sauce is on the sweet side. Not bad until you see the bill $60 for two medium (large per menu) stuffed crust pizzas is just more then I was expecting.
For a great pie in the area checkout kings pizza or brothers pizza.
… moreThe pies are small, the sauce is on the sweet side. Not bad until you see the bill $60 for two medium (large per menu) stuffed crust pizzas is just more then I was expecting.
For a great pie in the area checkout kings pizza or brothers pizza.
A L
Ordering to-go, my pizza was made fresh in nearly no time at all. By the time I drove over there right after finishing my online order, I was ready to pay and collect without any kind of wait. The food is good and definitely filling. While the prices may be a bit more expensive than other competition chains, how filling Pizza Hut’s servings are equal it out.
… moremrm7834
I was apprehensive to order from this Pizza Hut because of some prior experiences, but I was in town so I gave it a try. To my pleasure, when I went in to place my order I saw a clean, productive, efficient restaurant. Everyone was friendly, welcoming, and busy. After a few words of dialogue with Heather, the manager, I didn’t get the impression that I just caught them on a good day. I’ll be back.
… moreAnita Roselius
Good pizza. Lousy service! We ordered our pizza on the APP. It was supposed to be ready for curbside (as advertised) pick up in 20 minutes. We pulled up in front of the store and proceeded to be ignored by the 3 staff inside. One other customer was there, one person working the phone. Finally realized no one was going to come and bring the pizza to us. We had to ask for it at least four times before it was finally handed over, inside.
… more