Jazmynn Worman
I love Papa Murphys pizza. It is one of my favorites pizza chains. However, the location on Silver Spring in Menomonee Falls is awful. I go there because it is less then 5 minutes from my home, but I will now go 20 minutes out of my way to avoid this location. They constantly run out of everything. I haven’t been able to order a cheese bread for months. The service is also terrible. Today I am pretty sure they had someone behind the counter who is not old enough to be working yet and who also seemed to be making decisions on customer service standards. I never see management. When I tried to order what they had left, no one was even remotely interested in helping me and there were at least 6 people in the store. It is like this every time I have gone for as long as I can remember. If you’re open until 7pm and I walk in at 6:45, there is still time to make a pizza. There is no reason I should be treated like I am inconveniencing them. I worked in hospitality for 13 years so I am quite aware of how people should be treated in this industry.
… moreAmy Worden
Ordered pizzas online on 02/06. Went to pick them up at the time provided in the email confirmation and the doors were locked and lights were out. This was hours before the store was set to close. So, not only did we not get the pizzas we ordered, the store still charged my credit card. After multiple attempts to contact the manager to no avail had to dispute the transaction with my credit card company. Still waiting to get a response on that dispute. What a headache! I would not recommend ordering from this store.
… moreBill Cherrette
We received a coupon and have had papa m before
$10 for any large pizza. The coupon must be used in store. I ordered a chicken bacon artichoke and presented my coupon. The clerk then charged me $20 .
I said I have a coupon. No response. About 4 or 5 minutes later he wrote on my receipt refund $10 and told me to come back tomorrow before 1:00 cuz the manager would be there. He then finished scraping the remnants of any cheeses from the bin and around the container and plopped them on the pizza. I was hoping it wasn’t my cba. Well it was but it wasn’t a cba it was a Mediterranean. I left and will be back in the morning.
I added my own bacon and artichokes at home. I should’ve just made my own pizza. Avoid this inept place of business.
… moreAmy Doro
Placed an order here went to pick it up and was informed they didn’t want to make the food so she canceled the order. Claimed she called twice and left a voicemail. We didn’t have missed calls or a voicemail. Don’t waste your time with this location.
Update: We have still have not gotten a refund 4 weeks later. Don’t go here they will steal from you.
… moreKula
My delivery was very late. The garlic butters that I ordered were missing and the cowboy pizza had sausage crumbles instead of the usual chunks of sausage. The stuffed crust is not the garlic crust that I ordered. Needless to say I’m very disappointed. I tried to call the restaurant to get credit for the missing garlic butters and I did not get an answer. The phone kept ringing and went to a full voicemail.
… moreJoan Zimmer
Placed online order on Sunday. Went to pickup our pizza, and was informed they were out of pizza dough. Never received a call. It is 2 days later and have yet to receive my refund. Everytime we go in there is no manager to fix the issue.
… moreMichael Shore
I ordered pickup for the day after Christmas. The store actually called me (!!!) to tell me they were closing at 4 and either my order would be canceled, or I could pick up early. I chose the latter. I am still in disbelief that the staff would actually call the customer to advise, instead of taking the do nothing approach so common nowadays. This kind of thing builds customer loyalty.
… moreMichelle Balistreri
Walked in at 4:51pm today. 3 girls complaining that another online order was coming thur. Me and two other customers in the store. They then proceeded to tell me they aren’t taking any walk ins. Maybe if they stop talking and work harder. I wouldn’t be leaving a review. Horrible service. Not happy at all.
… moreDan Wech
Placed an online order for 2 large pizzas(Chicago-Style Stuffed). The order was placed at 6:17pm and was set for an ASAP order with the promised time of 31 minutes(6:48pm). I arrived just prior to 6:50pm to find the lights out and doors locked. I could see an employee sweeping near the counter. I tapped on the door’s glass. The employee unlocked the door and I told him I ordered 2 pizzas. The employee immediately said they didn’t have the product to make the pizzas. I stepped inside and asked to speak to the manager to which another employee claimed responsibility. I said I wanted the corporate manager. He stated the store is franchise owned. I asked for the owners contact information; the employee stated,”the owner doesn’t want his contact information given out”. I WONDER WHY! W156N5530 Pilgrim Rd Suite C, Menomonee Falls 53051
The employee’s further tried to tell that they attempted to call me. When the “manager” provided me the receipt I noticed the ink on the printed receipt was light and missing some characters, some of which was my phone number. The missing numbers on the printed receipt made the number illegible. Telling me they attempted to call was an outright lie.
This location fails miserably to uphold the Papa Murphy’s brand. Franchise or not, the store location still represents the Papa Murphy’s brand and product.
As smugly as the “manager” claimed franchise ownership, I will assert that I won’t choose Papa Murphy’s (franchise or corporate owned) again(smugly).
… moreAnnette Ellenberger
Nate and JJ were working. Placed our order on line for pick up in 30 minutes. When arrived there were 8 people waiting and our pizza had not even been starred yet. I waited patiently only to watch the two workers joking around and throwing toppings on pizzas. The place was a complete mess. When the pizza was finally completed about 20 minutes later, I said to JJ they’re goofy around and the store being a complete mess was unacceptable. I said I go to the County Line Road Location occasionally and have never experienced this. JJ’s response was “then why don’t you go there”. That was rude and certainly not how to handle customer service. This store on pilgrim is out of product quite often. Two weeks ago I had a free Rocky Road bar coming and was told they were out. My name was put in a book to pick it up but never got it. I was given a tub of cookie dough 2 weeks later. Still no Rocky road. Ordered a cheesy bread last week to be told they had none. Ordered one yesterday only to be told they didn’t have the one we wanted, but could take a different one. I have contacted different managers about different problems asking to have the owner call me, which has yet to happen. Many things need to be addressed at this store. Product availability, completion of orders accurately, cleanliness and employee attitudes. I realize they are short handed, especially on Tuesdays, but that shouldn’t reflect on the customer. Without customer support, you don’t have a successful business. I hope the owner takes these comments seriously. We have been coming and supporting this store primarily since it opened. Doesn’t look like we will be back anytime soon.
Sent from my iPhone
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