Kasey
This is my local Papa Johns – I usually use carry-out and its always been consistent for the past couple years just wanted to thank y’all for the good pizza every time
… moreDiana M
We normally order with no problem, today there was no update, no tracking. Finally got a pizza deliver email and no one rang the doorbell, there was no phone call and the pizza got left on the floor on a rainy day. Trey (manager )would not replace the 2 large pizzas that got ruin and would only do a refund thats takes days to get back. At least a phone call would have been appreciated.
… moreSariah Bushnell
Man if you want pizza take your business somewhere else. I’d leave 0 stars if I could. It’s a wonder yall even make any sales at this location. I ordered pizza and wings for pickup on the app, and selected payment with cash. I placed the order after 10pm, showed up around 10:45pm to pick it up. The tall guy with the glasses tells my man he already counted his cash drawer for the night… and I go in myself and I hate to be that person but like if the app allows me to select that option for payment yall should have to honor that. Well he just says I can’t do any cash orders after 10pm. If that’s the case why didn’t yall call before we wasted our time and gas to come pick up? We left with no pizza… and extremely upset and disappointed. This is the second time I’ve had issues with this specific store. The first time was issues with the actual food itself.
He didn’t seem to care at all, or like he even cares for his job. If you hate your job that much bro just quit. Your customer service actually sucks, and it just seems lazy. I’m 8 months pregnant and all I wanted was pizza. But yall lost out on money, and had to trash food. If yall are losing money or sales that guy is to blame. Will never return to this location, I have filed a complaint with corporate, and here’s your bad review. Extremely disappointing service, if yall don’t accept cash after a certain time (which if the app allows us to place it after 10pm, corporate must not be aware of how yall are running this store) the app should be changed to reflect that. I’ve never been pissed off the way I have at a fast food place like this. I’ve worked in food service and this whole experience was completely unacceptable. Hard to believe the store operator/manager and or corporate would be okay with losing sales like that. Yall have lost a customer for good.
… moreClarissa Gamez
This is the worst experience I have had with Papa John’s. We are on vacation in Arlington, and our pizza was 2 hours late, and I just sat gave up on it bc I didn’t pay yet. When he arrives I was asleep already. The pizza was so old the box was almost tearing at the bottom bc it had been sitting for so long. The pizza itself was cold, and when I tried talking to the guy he didn’t speak any English or understood why I was not happy. I shouldn’t of had to pay for it, but felt bad bc the guy couldn’t understand anything I was saying. Do not order from Papa John’s in Arlington by six flags.
… moreMercy Madrzak
Very slow. The order pick up tracker said that it was ready and when I got there it took them 8 more minutes to get the pizza out. The lady also wasn’t very nice.
… moreTahira Gillian
(Took our slices first and then wanted to take a pic lol) but I Ordered online and it was Delivered quicker than expected and the food was hot and fresh!!! Thank you Papa John’s!
… morejliston42
I won’t comment on the fact that the pizza was cold and took an hour, I’ll blame that on delivery. That said, still a 1 star. I ordered a chicken, spinach, alfredo pizza with extra cheese. I paid $2 for about 10 leaves of spinach, $2 for like 10 pieces of chicken, and $2 for extra cheese that wasn’t even there. To be honest i dont even think theres alfredo sauce on it. Then another $3 for it to be large. Look at the pizza. It’s pathetic. My $3 for a large just went into the crust. This was my first time ordering Papa Johns in years and I was extremely disappointed in the quality and price.
… moreValued Customer
Service was not good. They look like they don’t care about customers.. and I ordered a Large Pizza with pepperoni, jalapeno peppers and mushrooms.. when I get home my has Not Jalapeno peppers at all just a few pepperoni. Very bad experience.
… moreJoshua Silverstein
Absolutely awful experience!! Order anything, and expect an 2 hr wait. Never received my order, never got updates. All the downsides of using door dash to run your orders…. Cheap companies will fail because of using door dash..
Long and short, never received my order. On top of that I called 4 minutes after them closing (the 4th call to check on the status) to ask why I hadn’t received it and got hung up on twice. Weak restaurant. NEVER RECEIVED MY ORDER, AND PAID FULL PRICE. Will demand a refund in the morning.
Ordered at 10:36pm
Still have not received order as of 12:26pm
Update: 1:51am pizza has still not showed up! Absolutely ridiculous! I have staff members here at the hotel saying no one has attempted to drop my order.
… moreShaneka
Pizza was decent and hot. We did a take out on 5 boxes. When asking questions the workers were a little dry and not too helpful. We did not know how to work the online app due to it seeming to be glitching and it wouldn’t allow us to use the online deal we needed… when we asked the cashier he said he wasn’t trained on the app…. Yet you’re able to be a cashier?? Hmmm. Ooookay. We figured it out on our own.
But as I said the pizza was decent.
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