Dez Partlow-Greer
I stood at the cash register for a good five minutes before I was spoken to by the staff, and asked for my order. I wanted to order a pepperoni pizza, and was told to order it online because it was a special. Also I asked to see a menu it was also online. By the end of my time there the staff was friendly it just took a while to get to that point.
… moreTeresita King
Stuffed crust? WHAT A JOKE! This store took 2 WHOLE HOURS to bring me my pizza. When I called 30 minutes after ordering they never even started! It got here lukewarm and cut horribly. You can see the cheese is not hot at all. When people trust you with their food, you should do your best to prepare it and get it to them on time.
… morejacinth burton
I ordered from the buy one get one online menu. I initially selected large but selected and paid additional for ex-large when given that option. Imagine my surprise when picked up and received one large and one ex-large. Was given some flimsy excuse that it was my selection. Are you serious? Buy one get one either 2 large or 2 extra large should be same size. Come on Papa John’s don’t let me rethink buying from you!
… moreSamantha Stebell
Pizza was hot and perfect to order. Stuffed crust was better than pizza hut in my opinion. Only complaint was the drivers clearly don’t read delivery instructions. I have big dogs and requested they leave it at the door so I don’t have to fight to get to my food lol other than that, it was great!
… moreMattie Jones-Pope
It’s quite unfortunate to see a business crash and burn because staff don’t have the ability to apologize when they’ve messed up. I order delivery from this restaurant regularly. But on this occasion, I ordered a pizza for delivery and my food was left on my front porch in an unsealed box…not in the chair but on the actual concrete porch.. When I found the pizza after 40 minutes, it was cold. I called the store and spoke with Alan, the manager who went totally silent on the line. I had to ask if he was still there. He just ghosted me on the phone…no interaction. He finally responded that he would send another pizza. After 45 more minutes, again a COLD pizza. I literally could have walked 5 minutes to pick it up. Did I mention,, I gave the driver a $5 tip for a $19 pizza. UNBELIEVABLE!!
… moreJoey Webb
I live less than HALF A MILE away and it took an entire hour for delivery (I was given a 30 minute estimate) and then the pizza arrives like this, with holes in it?! What?! $50 for this?! I understand staffing may be an issue, but the quality of your product shouldn’t suffer.
… moreCassandra King
Update: I just received a call from the Director of Operations over this store. Devin Ledford, he was extremely kind and attentive to my concerns. Immediately offered to send out a fresh order. Went above and beyond listening to my issues and promised to address them with the store tonight. I very much appreciate the level of customer service I received from Mr. Ledford and I trust that he will work with the stores employees to understand the importance of delivering within the designated delivery time and I will give this Papa Johns another try!
Get it… staffing is hard. Finding drivers is hard. But quoting 25-35 minutes when ordered and now your Papa Tracker says it left the store over 33 minutes ago and we are now sitting at 1:02 since order was placed is unacceptable. Called and spoke to manager who could have cared less. Told him I wanted to cancel and didn’t even respond just kept saying it was enroute. Trying to explain how QSR pizza works. Well that may work on some but your speaking to someone who worked for corporate PJs for 13 years and man in the house owned the 4 locations surrounding Athens from 1999 until 2013 so we know Papa Johns. Don’t believe me look it up. Gave up and hung up. Pizza gets here and cold to the touch and garlic knots doughy and undercooked. Ended up throwing away.
… moreMartha Clay
Ordered pizza for the kids and when it arrived it was $30 for just 2 pizzas and then the toppings was not how you do on pizza. Barely any cheese or sauce on a pepperoni and cheese pizza with the crust burnt. The other one was a Meatz Pizza with banana peppers and looked like it was thrown on it uneven with barely any cheese or sauce and crust burnt. Called and spoke with a Manager Lady and she said she’d fix it herself and send it back out. So here’s the first pizzas and 2nd pizzas photos.
… moreTimothy Qualls
Went to ask if they had any mess ups or throw aways. Arrived at 1030. Got told they couldn’t do anything with um until close. Waited til 11 on the dot. Then they told me if I wanted it I could fish it out of the dumpster. These are not good people. Not friends to the community. They’d rather throw away good food than help people in need.
… moreSonia Bowen
The pizza, and wings were presentable in the quality but the service concerning making sure my food was delivered in a timely manner was horrible. Papa John’s had did NOT have my food anywhere NEAR time of scheduled delivery time. I was understanding at the times d accepted their apology and offer of solutions. I was told that my next order of equal value or less would be free. Tonight when I called to make my order and validate what I was told would be my compensation, I was told no. I am a tremendously strong believer in keeping your word… Papa John’s in Monroe Georgia DID NOT HONOR THEIR WORD AND AGREEMENT. I was employed by Papa John’s for years and I know how protocol goes.
With that being said, I will no longer be a papa John’s in Monroe customer and I will not recommend it for other people
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