

At Papa Johns Pizza in Rockville, MD, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Rockville pizza for any occasion. Call us for pizza delivery in Rockville or stop by 11638 Rockville Pike for carryout to order the best pizza in Rockville, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: 11638 Rockville Pike, Rockville, MD 20852
Phone: (301) 816-4800
Order and Reservations
Order: Order online
Related Web Results
Papa Johns Pizza Rockville Pike
15100 FREDERICK ROAD – Rockville – Papa Johns Pizza Locations
papa johns stores in rockville, md
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Reviews
The moment I walked in, I could immediately tell something was off. The atmosphere felt extremely unprofessional. A group of young employees, maybe around 20 to 24 years old, were standing around laughing, goofing off, and giving little attention to customers or the work environment. I got bad vibes right away, but I gave them the benefit of the doubt because everyone has off days… and I wanted to support local workers.
I ordered a large pizza and traditional wings. I patiently waited, hoping the food would make up for the chaotic first impression. But when I got home, what I opened absolutely shocked me.
The pizza looked thrown together carelessly. The dough was undercooked, soft and doughy in the middle, and the cheese wasn’t even fully melted. It was as if it was rushed out of the oven far too early. Then I checked the wings… and they were not cooked properly either. Anyone could look at them and see they were not safe to eat. After a long day, this was the last thing I expected.
It was extremely disheartening, especially after trusting them with my hard-earned money and hoping for just a simple meal. Instead, I left feeling like no one cared, from the unprofessional behavior I witnessed to the lack of care put into the food.
I will never be recommending this location to anyone, and I strongly suggest others avoid it as well. I hope the management steps up and takes action, because customers deserve better. Especially those who walk in after a long day serving their communities and this nation.
I ordered two hours ahead for a 545 pick up and it wasn’t ready…..
Daniel said I had to order delivery only I said I am standing in front of you literally with my car in front of you just 5 min difference you can’t have clothes your registers yet I can pay with a card instead of cash if necessary. Can I just order a pizza? He said no again without offering any suggestions. So I said why does your website say you’re open till 1:00 a.m. and he said that’s for delivery I said well can you just put in the order as if it’s a delivery and he said no. He insisted he could not help me. Matthew offered to take the delivery order to me if I just put in the address next door. When I went to go and put in the order for delivery I found that I would be charged $6 when I’m literally in front of the store. At this point I googled what other stores are open near me and found that Popeyes was open until 1:00 a.m.. so subsequently Popeyes got my business and Papa John will never get my business again.
As I stayed at this was the second poor customer service incident. The first was when I called Papa John’s a week ago on my way home from the hospital placed the order it said by the time I got to them that it was ready I walked in the gentleman said it wasn’t ready even though I could see a box on the shelf he was cleaning he made me wait 20 minutes while he finished cleaning and then I said could you check on my pizza and he found it was on the shelf my pizza was cold when I got home and it was not palatable. I literally ate one size because I was exhausted and then threw the rest of the trash. When I looked at these reviews today I found that they were in the three-star range many of them being negative reviews I was very surprised because again I love Papa John’s Pizza I used to eat it where I used to live and it’s such a disappointment now to not be able to go to this one due to the poor customer service.
I hope a manager above the current managers in the store reads this because you really should do something about your service. The one other time that I had interaction like this was when we ordered pizzas as a business for delivery for a group of nurses and it took forever and it was cold but we assumed it was because some deliveries have difficulties delivering to hospitals. If I would have known it would have been this difficult I would have eaten at the hospital.