

From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Boston is here with warmth and welcome. Panera Bread. Food as it should be.
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Reviews
No parking available (there is a side street you can park for a quick pick up, at your own risk)
I just visited this location on 7/5/24 inside BILH Shapiro Building, as I waited in line, I noticed a strange look on the customer before me face and then I saw what she saw, fruit flies flying and buzzing over the bakery goods on display, I was thinking that’s for show only, there’s no way they’re selling to the public, especially in a hospital setting, customer before me ordered her drink and then I ordered an oatmeal cookie and sure enough Panera’s representative went to grab it from the bakery goods on display. I stopped her immediately asked for manager, manager told me that “this is common practice for them to sell food when fruit flies land on them, and that customer has a choice and they can’t control fruit flies.” I was disgusted and appalled because I actually loved Panera Bread, frequent customer, but after this experience, Never again! I know some are ok with any food after bugs land, play, and defecate on them, I rather not.
The Manager of this location needs to be fired, she’s training other employees of this unsanitary practices. I contacted Panera Bread, put in a complaint, awaiting a response and the Agent made it clear that This Is Not Panera Bread practices. I’m hoping this gets resolved and thanks for technology it’s all on camera on behalf Panera and pray this goes doesn’t go unheard….I see a lawsuit in the works for anyone who may become ill. I’m easy to find and I will testify with my testimony. I will be contacting the Board of Health and the BBB as well.