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Address and Contact Information
Address: 45 Storey Ave Unit N3, Newburyport, MA 01950
Phone: (978) 678-7488
Website: https://www.oolabowls.com/
Order and Reservations
Order: Order online
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Reviews
Joe T
Stopped by and got the Buzz Bean. The girl messed up and the order didn’t put any chocolate sauce in it. I questioned her about but insisted that it’s mixed in there. With that said, it was complete trash. See pictures. Waste of $. Don’t recommend and won’t be coming back.
… moreErin Leblanc
Been coming to this location since they have been opened at least once a week as I work in plaza. At first it was great customer Service was great food great staff great management. Since around October early November it has gone down hill. I’ve been charged for one size and been getting wrong size. A few employees have been rude and have not seemed to care
Epically the male. When I had spoken to the new manager about my concerns she was rude and said “well things are different now and I can’t help you” over a size being wrong with my smoothie. After speaking with the girl tonight about my size being wrong she fixed it but she has expressed since old manager left and district manager left they haven’t had any guidance from new management and a lot of employees don’t care anymore. You guys need to get back on track before you loose all business and shut down. And need a manager who’s not rude and employees who care. Unfortunately if you can’t fix these problems I’ll have to stop coming.
… moreEpically the male. When I had spoken to the new manager about my concerns she was rude and said “well things are different now and I can’t help you” over a size being wrong with my smoothie. After speaking with the girl tonight about my size being wrong she fixed it but she has expressed since old manager left and district manager left they haven’t had any guidance from new management and a lot of employees don’t care anymore. You guys need to get back on track before you loose all business and shut down. And need a manager who’s not rude and employees who care. Unfortunately if you can’t fix these problems I’ll have to stop coming.
Sandra Colon
First time
Coming price is a little crazy for product but was delicious. Customer service not that great today. The girl working this morning was as on the phone whole
Time bad mouthing the store and how no one should be there and she wants to just
Walk out and lots of cussing which as I was referred to try it told food great and was told a girl in morning is normally nice as well as the gentleman I was taken back. My friend is a duly regular he comes every day after gym. Asked for manager was told they have no real manager just a temp and to call.
I called no answer. If I come back I hope it’s better service might want to work on training again. Other than that food was good.
… moreComing price is a little crazy for product but was delicious. Customer service not that great today. The girl working this morning was as on the phone whole
Time bad mouthing the store and how no one should be there and she wants to just
Walk out and lots of cussing which as I was referred to try it told food great and was told a girl in morning is normally nice as well as the gentleman I was taken back. My friend is a duly regular he comes every day after gym. Asked for manager was told they have no real manager just a temp and to call.
I called no answer. If I come back I hope it’s better service might want to work on training again. Other than that food was good.
Sam
ordered an açaí bowl. very good very tasty. service was good although they didn’t know what kind of protein they use which is a huge deal because people need to know if it contains soy or what kind of protein it even is. oola balls could be a good idea but contained absolutely terrible ingredients for a health food place. pretty bizzare. ordered 2 of the only coffee drinks they offer , paid for it and then was told they didn’t have it. did receive refund. looked like the owner or managers were there.. got no apology or even a greeting as we walked in and left as it is there 3rd day open, you’d think they would be more friendly and welcoming to the community. owner almost seemed to have scowl on his face. overall very WEIRD experience, teenagers behind counter were very pleasant however.
… moreAndrea R.
I’ve tried Oola Bowls twice – once when it first opened and again today. Both experiences were deeply disappointing.
Price: $10.99 for a small and $0.99 for any additional toppings. For that amount you get, this is overpriced. Nu Kitchen bowls have much more base and they are $12.99
Staff: They are nice but seem so confused! I ordered something off their standard menu and had to repeat myself 4 times and point to the menu so the teen could understand what I wanted. I then dared to ask for an additional topping and they got very very flustered. And wouldn’t you know – I paid for it and never got it!
Manager: Both times I have seen the manager or owner unengaged from his crew that is so clearly struggling. They stick their head up from their table in the dining room to offer help, and when there is no response because their staff is overwhelmed, they just sit back down on the computer. I am sure there are tons and tons of things they want to get done as the owner, but it would be better for the business if you ensured your staff was properly trained and supported.
Order Time: When I have gone, there has always been a crowd but none of us are eating. We are waiting for our meals. I ordered online before and didn’t receive my food until 90 minutes after I ordered! Online it said it would take 25! I went next door, got a bagel and came back in the time it took to get my to-go order.
Food: Holy added sugar. Yes it is a treat, but 70 grams of added sugar is insane. I am glad they offer zero sugar base now! Also check out the base to granola ratio. Crazy.
Overall, I am sad to say I won’t be returning. It is such a good concept but it is executed so poorly.
… morePrice: $10.99 for a small and $0.99 for any additional toppings. For that amount you get, this is overpriced. Nu Kitchen bowls have much more base and they are $12.99
Staff: They are nice but seem so confused! I ordered something off their standard menu and had to repeat myself 4 times and point to the menu so the teen could understand what I wanted. I then dared to ask for an additional topping and they got very very flustered. And wouldn’t you know – I paid for it and never got it!
Manager: Both times I have seen the manager or owner unengaged from his crew that is so clearly struggling. They stick their head up from their table in the dining room to offer help, and when there is no response because their staff is overwhelmed, they just sit back down on the computer. I am sure there are tons and tons of things they want to get done as the owner, but it would be better for the business if you ensured your staff was properly trained and supported.
Order Time: When I have gone, there has always been a crowd but none of us are eating. We are waiting for our meals. I ordered online before and didn’t receive my food until 90 minutes after I ordered! Online it said it would take 25! I went next door, got a bagel and came back in the time it took to get my to-go order.
Food: Holy added sugar. Yes it is a treat, but 70 grams of added sugar is insane. I am glad they offer zero sugar base now! Also check out the base to granola ratio. Crazy.
Overall, I am sad to say I won’t be returning. It is such a good concept but it is executed so poorly.
Cassandra Gedeus
I hope this finds you well. I am a daily regular at Oola in Newburyport ma I go on my lunch break daily since you opened this location. I work over at Children’s Health Care. Recently I have been finding that I am being charged for a large cold crusher but only receiving a small I had asked the young man behind the counter I wanted the bigger size but he said they only have the one size although I have been getting the bigger size and for the 10$ I expect the same size I have ordered almost every day and then I watched him dump the rest of the smoothie down the sink and completely ignore me. I called and I asked to speak to the manager and he told me there was no management there. Today the same thing but the girl who is the manager seemed too busy to care after I told her that I normally get the large size 10$, not the small cup for 10$. And when I said she was speaking about the girl who usually makes my smoothie she responded arrogantly ” I don’t know who she is.” and seemed to be bothered by my request. They are going to lose business if they can’t figure simple things like the size small and large.
… moreQuinn
Great place! First time eating here and the dude that works on Sunday afternoons is super friendly and efficient! The acai bowl with blueberries, granola, and blueberries was superb.
… moreBörje Gavér
My “grandteens” brought me to Oola during my recent visit to Newburyport and what a delightful place this is! An Oola Colada on a sunny day was just what the doctor ordered. Looking forward to going again next time I’m in town.
… moreAzore Calz
EDIT: I appreciate the response from the owner. Looks like the top result Google sent to me for nutrition stats was outdated. The ones listed on their website are much more reasonable. Still, the flagship bowl has 90g of sugar (= 9 Krispy Kreme Original Glazed Doughnuts). The ingredients are certainly healthier than other fast food that has that sugar, but I still wouldn’t market myself as a health food restaurant with those numbers.
Treat this place as a occasional dessert, and it’s excellent.
—
This place should have a warning label on their door. It feels deceptive to market a restaurant as healthy when their signature bowl has the equivalent of six donuts from the Dunkins across the street.
To recognize the positives: The service is friendly and helpful, and they also are very fast! A lot of acai places seem to take 10 minutes even without other people waiting to make a bowl. They’re presented beautifully and the space is nice.
The bowls are absolutely delicious. The best acai bowls I have had. Unfortunately, I found the reason for that: Their signature bowl is listed on the nutrition page on their website as having 146 carbs, with 98g sugar and 70g added sugar. That’s 3-4 times the maximum daily recommended amount of sugar.
The problem is that this is not normal for acai bowls. Sobol in North Andover and Tropical Smoothie Cafe in Amesbury come in much less.
I could have looked up these nutrition facts ahead of time of course, I just didn’t expect this place to put such an insane amount of sugar in their food. I feel like I need to skip a week’s worth of sugar now after eating one of those.
It’s just a shame they feel the need to market themselves as healthy and then have the same amount of sugar as four Dairy Queen hot fudge sundaes in their food.
… moreTreat this place as a occasional dessert, and it’s excellent.
—
This place should have a warning label on their door. It feels deceptive to market a restaurant as healthy when their signature bowl has the equivalent of six donuts from the Dunkins across the street.
To recognize the positives: The service is friendly and helpful, and they also are very fast! A lot of acai places seem to take 10 minutes even without other people waiting to make a bowl. They’re presented beautifully and the space is nice.
The bowls are absolutely delicious. The best acai bowls I have had. Unfortunately, I found the reason for that: Their signature bowl is listed on the nutrition page on their website as having 146 carbs, with 98g sugar and 70g added sugar. That’s 3-4 times the maximum daily recommended amount of sugar.
The problem is that this is not normal for acai bowls. Sobol in North Andover and Tropical Smoothie Cafe in Amesbury come in much less.
I could have looked up these nutrition facts ahead of time of course, I just didn’t expect this place to put such an insane amount of sugar in their food. I feel like I need to skip a week’s worth of sugar now after eating one of those.
It’s just a shame they feel the need to market themselves as healthy and then have the same amount of sugar as four Dairy Queen hot fudge sundaes in their food.
Sarah O’Connor
Have come here a few times but today was absurd waited 47 minutes for a Otella bowl made it clear I had an allergy to tree nuts so no hazelnut and they handed me a bowl With Nutella which has hazelnut in it. I asked for a manager they said they didn’t have a store manager at the moment that they are in process of getting one they remade me a bowl but if I didn’t pay attention I could have died. You really need a manager there at all times it’s a huge liability and aren’t they all children? Very disappointment and it makes me concerned to continue business here.
… more