
Address and Contact Information
Address: 16 Monroe Center St NE Suite 100, Grand Rapids, MI 49503
Phone: (616) 678-9999
Website: https://www.nagoyagrandrapids.com/
Menu Photos
Order and Reservations
Reservations: waitlist.me
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Nagoya – Grand Rapids, MI
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Nagoya Hibachi Sushi & Catering
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Reviews
This was my first visit to any Nagoya location, and I came here because of an ad I got in the mail- all you can eat sushi! It intrigued me, so we decided to visit.
The first off-putting thing was that the mastic was very low and the actions of the staff were very LOUD, as you can hear from the banging in my video. The longer we sat there, the more staff came out to pile items and boxes on the bar, talk loudly and do apparent repairs on the restaurant. Not a very appetizing environment.
We ordered drinks- an old fashioned and a mango sangria- both exceptionally strong, which, for his old fashioned was appreciated, but I couldn’t finish my drink. I surmised that all drinks ordered there would be equally strong and otherwise “untasty”, so I ordered a hot tea which was basically lukewarm.
We ordered some appetizers: 3 pieces crab Rangoon, 2 egg rolls, 2 shrimp tempura and 2 crab tempura. All of it was not great- think GFS quality.
When we went to order rolls, we noticed the section detailing the “leftover food charge”:
Sushi Rice
$1.00 Per Pc
Appetizer
$0.25 Per Pc
Sushi Roll
$1.00 Per Pc
Sushi
$2.00 Per Pc
Sashimi
$2.00 Per Pc
Hibachi
$2.00 Per Pc
While recognizing that there are many people who probably leave some food behind, outright charging people for not being able to finish 2 rolls is absurd. I ended up only ordering one roll, because I was afraid of not being able to finish 2, out of fear that I’d have to pay double what any of the food was worth. I was so hungry, I forgot to take a pic of the sushi ♀️- but honestly it wasn’t good enough where I’d ever return to this place, seeing as how filthy, loud, and lacking in good service it was, on top of the threats of charging customers for each piece of rice leftover .
The dessert was good- again buffet style GFS quality and very tiny, so we each ordered 2 desserts.
Overall, I suppose if you can eat a lot, this might be worth it, but I’d rather go to a Chinese buffet- at least there you can get what you expect quality wise and don’t have to worry about extra charges appearing on your bill .
you can eat) sushi place … then come check this place out. The price is very reasonable at $23.95 per person for the dinner AYCE. The chef was very professional and did a great job with our food. Quality was top notch as the sashimi was super FRESH! Service was fantastic even though it was super busy. We had a party of 20 people and food came out fast and tasted great all the way around. The place is pretty small so make sure you make a reservation if you have a large group we did and it turned out great. We will have to come back for the Hibachi and for some more delicious sushi!
Reply
Thank you for your response, but I find it defensive rather than sincere. You mentioned our ‘large custom order’ as the reason for the delay, but I must clarify: we were a party of six people. Ordering 100 pieces of sashimi and only 3 set across an entire meal for a group that size is well within the expectations of an ‘All You Can Eat’ service.
Furthermore, we did not order this all at once. We followed your rules strictly and placed small, gradual orders to respect your process. By blaming the size of our order, you are essentially blaming the customer for using the service we paid for.
The core issue is your 90-minute time limit. If your kitchen requires 70 minutes of that time to prepare basic sashimi for 6 people, leaving us with only 20 minutes to actually eat, then your business model is flawed. It is not ‘All You Can Eat’ if the service speed prevents the customer from eating. We paid $200 for a 90-minute experience but spent most of it staring at an empty table. We expected a sincere apology for the service delay, not to be told that we ordered too much.
I started off with a sushi platter and was impressed by the freshness and quality of the fish. Each piece was expertly crafted and tasted delicious. Next up was the hibachi grill, and the chef did not disappoint. The showmanship was top-notch, with flames shooting up and a dazzling display of knife skills. And the food was just as amazing – the steak was perfectly cooked and the vegetables were seasoned to perfection.
Throughout the meal, the staff was attentive and made sure that my dining experience was nothing short of exceptional. To top it all off, the prices were very reasonable for the high-quality food and service.
Overall, I highly recommend Nagoya Hibachi Sushi Restaurant for anyone looking for a great Japanese dining experience. The combination of excellent food, friendly staff, and cozy atmosphere make it a must-visit for anyone in the area.
It is hard to find a decent AYCE sushi nowadays, especially a place that offers sashimi! I was skeptical about it at first compared to the price of how reasonable it is for AYCE sushi. OMG, I was very impressed with everything this place has to offer. The sashimi was very fresh; the food came out quickly; and the service was very reasonable. Though, one thing I did notice that the fish-to-rice ratio for the nigiri was a bit questionable. Since you already offer sashimi in AYCE, I would hope and expect the rice portion should be a bit less for the nigiri. Otherwise, I like this place and will come back for a second time!
The highlight of the meal was definitely the hibachi grill. Our chef was skilled and entertaining, putting on an impressive show as he prepared our food right in front of us. The dishes were flavorful and cooked to perfection, and the portions were generous. The sushi rolls we ordered were also delicious and beautifully presented.
The service was attentive and prompt, with our server checking on us regularly and making sure we had everything we needed. The prices were reasonable for the quality of food and service we received.
Overall, I highly recommend Nagoya Hibachi Sushi Restaurant for anyone looking for a fun and delicious dining experience. Whether you’re a fan of hibachi, sushi, or both, this restaurant will not disappoint.