

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Immediately, you notice this McDonalds is different than others. An enormous parking lot sets the restaurant’s structure back from the road, and further tucks it into a hill where the interstate’s off ramp loops about promising motorists a view of how busy the drive thru is. And on this Friday, the drive thru is very busy.
You’re already late, there’s no use pretending you’re in the sort of rush that would justify getting in a drive thru line. Maybe this is life’s way of telling you “slow down, take it easy, stop and smell the hashbrowns.” So you park and begin the long walk through a sea of cars, some are parked, some are coming in, and others going out.
When you reach the door, you’re surprised by just how much further you’ll have to walk to the patient kiosk waiting for you to find your way back to its friendly iridescence. Truly, this McDonald’s is gigantic. There’s an entry foyer, three different seating areas with a varied collection of chairs for all occasions be they family dinners, first dates, or working lunches. The pièce de résistance: a gymnasium sized warehouse hanging off the restaurant’s face where the indoor playground area looms over futuristic light up display tables. A protected and venerated habitat for the great minds of tomorrow, it is a hallowed ground you imagine would be suitable for even the biggest of birthday parties.
Though you’re tempted to reminisce your own birthdays and think about where all the time has gone, the kiosk’s attentive glow reminds you there was a program soon to begin. A little tv show where you and your breakfast are the stars in an informative presentation on what you will eat, its cost, and nutritional value. It’s a sort of social media for early birds, to share with each other just this piece of the day. The kiosk tells each patron a different story, but the ending is always the same: your number will be displayed on the screen above the counter when your order is ready. In this truth we are united. Our lives, like our orders, are finite, their duration limited by some unknown maker—we are together in this space only until our number is called. Is it any wonder why we hurry to our next obligation? Do we go through life one drive thru to the next, only stopping when we will drive no more?
And then the sensuous rhythm of UB-40’s twice certified platinum adult contemporary hit ‘Red, Red Wine’ pulses over the speakers. It’s as if McDonalds is speaking to you, beckoning: “stay close to me, don’t let me be alone.” Maybe this is the truth under which we are united: McDonald’s’ isn’t McDonalds without you to tell your story, have your birthday party there, or drive through to your next destination. You are what made this place special, and every moment more you devoted there only invested more memories in the rich, living tapestry of McDonald’s. You are McDonald’s.
And so when the screen shows your order is ready, and the team member places the bag on the counter and she looks you in the eyes and says “thank you!” You are met with pause. Shouldn’t you be thanking her? Before you can succumb to the emotions, you give way to the social perfunctory and tell her “you’re welcome!” And you turn to walk the mile back to your car.
While you didn’t express your gratitude, it was clearly understood. a sort of unspoken recognition or nod to the systems you enabled that give her this position in a community is clear every time you stop to pay patronage. What needs reminding is how you work together with McDonald’s to enhance the character and vibrancy of the Avon Cut Off, and that if you leave now you’ll only be forty five minutes late for work.
So I’m magically supposed to see a sign from the parking lot.
I asked “How do I get my money back?” She responded smugly “It’s on the app.” She then mockingly scoffed and hung up.
The app says you hafto contact the store for a refund. So this employee treated me like I was an idiot while giving me bad information and another employee staring at customers trying to get into the front door giving them no indication on what was going on. If she was smart she wouldn’t take her break by the front door. I wasn’t the only customer trying to get into the building, or even curb side pickup.
I also witnessed them making order for Uber eats drivers.