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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 15 N State St, Orem, UT 84057
Phone: (801) 441-6486
Website: https://www.mcdonalds.com/us/en-us/location/UT/OREM/15-N-STATE/3334.html?cid=RF:YXT:GMB::Clicks
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Reviews
Brian Washburn
Pretty foul conditions on customer facing areas, hoping I don’t get sick assuming food prep area is worse. If McDonald’s sees this, you need a third party cleaning crew in here asap
McDonald’s has responded, just contact corporate and we’ll let the franchise owner know feigning responsibility. I did report it directly too. You just pass the message along.
… moreMcDonald’s has responded, just contact corporate and we’ll let the franchise owner know feigning responsibility. I did report it directly too. You just pass the message along.
Tyler Barney
I wouldn’t even recommend this particular location to my worst enemies.
I deliver for Uber Eats. Going to this location before for food pickup has never really been an issue. I deliver in overnight hours so many McDonald’s locations either have their lobby still open and available for pickup or others have their doors locked and you have to go through the drive-thru.
The lobby was open around 2:00AM so I went through there a couple of nights ago. The employee on duty was very condescending, asking if I’m with DoorDash. I replied, “No, Uber Eats.” He said in a nasty tone that “only DoorDash people are allowed inside” and if I want to be inside, I can “wait until 6AM like everyone else or use the drive-thru.”
Feeling annoyed, I got out into my car and went through the drive-thru. Having already announced the name of my customer that I’m picking up for, I decided to skip the stop to shout it out into the speakers for a second time and just pulled up to the second window to wait for pickup. The same employee took offense at that, saying rudely that I “have to go around AGAIN to stop at the speakers.” He knows who’s order I’m there for. The order is even FINISHED by now. He could just very easily hand me my customer’s food through the window NOW, but he is taking delight at having me jump through all these hoops for his personal entertainment.
I sighed with disgust and drove another lap around the restaurant to wait at the speakers and the outside menu. It took him almost 5 minutes to acknowledge me. When I was finally given his “permission” to pull up again to his precious window, I was red-faced and on the verge of losing it. I grabbed my customer’s bag out of his hands, the SAME bag that was already finished 5 minutes earlier and which he didn’t feel like giving to me and wanted me to wait longer for. I fought back the urge to yell at him and just drove off without a word.
If I had been a customer, I would have cussed him out big time. NEVER had there been any rules saying that ONLY DoorDash can come inside and Uber Eats people get the shaft. I’d come in plenty of times at this location before and got my food bag and a “thank you” without any issues from the staff. It was like THIS one employee has a personal grudge on Uber delivery people and decided to have a little fun while the night is young and the orders are slow. Got a delivery call from this location just last night but I decided I wasn’t going there this time and taking the chance that this same obnoxious and rude employee might be wanting to go a second round of fun against me. I thought it was extremely unprofessional.
… moreI deliver for Uber Eats. Going to this location before for food pickup has never really been an issue. I deliver in overnight hours so many McDonald’s locations either have their lobby still open and available for pickup or others have their doors locked and you have to go through the drive-thru.
The lobby was open around 2:00AM so I went through there a couple of nights ago. The employee on duty was very condescending, asking if I’m with DoorDash. I replied, “No, Uber Eats.” He said in a nasty tone that “only DoorDash people are allowed inside” and if I want to be inside, I can “wait until 6AM like everyone else or use the drive-thru.”
Feeling annoyed, I got out into my car and went through the drive-thru. Having already announced the name of my customer that I’m picking up for, I decided to skip the stop to shout it out into the speakers for a second time and just pulled up to the second window to wait for pickup. The same employee took offense at that, saying rudely that I “have to go around AGAIN to stop at the speakers.” He knows who’s order I’m there for. The order is even FINISHED by now. He could just very easily hand me my customer’s food through the window NOW, but he is taking delight at having me jump through all these hoops for his personal entertainment.
I sighed with disgust and drove another lap around the restaurant to wait at the speakers and the outside menu. It took him almost 5 minutes to acknowledge me. When I was finally given his “permission” to pull up again to his precious window, I was red-faced and on the verge of losing it. I grabbed my customer’s bag out of his hands, the SAME bag that was already finished 5 minutes earlier and which he didn’t feel like giving to me and wanted me to wait longer for. I fought back the urge to yell at him and just drove off without a word.
If I had been a customer, I would have cussed him out big time. NEVER had there been any rules saying that ONLY DoorDash can come inside and Uber Eats people get the shaft. I’d come in plenty of times at this location before and got my food bag and a “thank you” without any issues from the staff. It was like THIS one employee has a personal grudge on Uber delivery people and decided to have a little fun while the night is young and the orders are slow. Got a delivery call from this location just last night but I decided I wasn’t going there this time and taking the chance that this same obnoxious and rude employee might be wanting to go a second round of fun against me. I thought it was extremely unprofessional.
Darren Meyer
I ordered 2 fish sandwiches online and it took about 5 minutes in the drive thru line. When u got to the window I was asked to pull up. I asked the young man how long it would be he was very rude. The only reason they have you pull up is because if you wait to long at the window it messes up the metrics and they do not get the bonuses. The food was also over cooked and hard. I go to this McDonald’s a few times a week and usually it is fine.
… moreLitzy Godoy
I am very disappointed and honestly sad that McDonald’s allows this kind of service to represent their brand. The employee who helped me first said his name was Bob, but his name was actually Michael, which immediately felt dishonest and unprofessional. Throughout the interaction, he rushed me and gave off a strong “hurry up” attitude that made the experience uncomfortable.
Because of how poorly I was treated, I asked to confirm whether he was the manager, as I truly couldn’t believe this level of service. A Latina woman stepped in and was the only one who provided respectful and helpful assistance, which I appreciated. Unfortunately, that did not make up for the overall experience.
At this point, I am done being a customer. This type of service damages McDonald’s reputation, and I hope this location takes accountability and improves how customers are treated.
… moreBecause of how poorly I was treated, I asked to confirm whether he was the manager, as I truly couldn’t believe this level of service. A Latina woman stepped in and was the only one who provided respectful and helpful assistance, which I appreciated. Unfortunately, that did not make up for the overall experience.
At this point, I am done being a customer. This type of service damages McDonald’s reputation, and I hope this location takes accountability and improves how customers are treated.
Lisa Aase
What a wild time at McDonald’s today! First an employee used the bathroom and left without washing their hands! Then a drive-thru customer came into the store telling and threatening an employee wanting to go outside and fight. The food was good except one chicken nugget which has a stiff hard piece inside. But the chocolate chip cookies were great!
… moreParker
This McDonalds location is gross. The tables were all dirty. The floors and bathrooms were VERY dirty throughout and looked as though they haven’t been cleaned in a number of days. The food was sloppy. Burgers smashed and falling apart. The ice cream cones tasted great. But were much smaller than normally received at other locations.
We asked three times before someone finally came out to clean it so we could sit there.
Such a disappointment
… moreWe asked three times before someone finally came out to clean it so we could sit there.
Such a disappointment
Drake
Me and my friends went to McDonald’s after I had bought some food from another restaurant. They were ordering McDonald’s and I was eating my food. The night manager came over and demanded that I leave for eating food from another restaurant. I asked him if I could buy food from McDonald’s so I could stay but he told me I couldn’t and had to leave. I went outside and realized it was cold so I walked back in to ask my friend for the car keys so I could eat in the car. The manager came over to me and yelled at me demanding that I leave. I tried explaining to him that I was just trying to get the keys to the car but he was yelling over me and refused to listen to me.
Honestly if I could give a zero star I would. This was ridiculous.
… moreHonestly if I could give a zero star I would. This was ridiculous.
Alex M Sipherd
I walked into this McDonald’s a broken man — hungry, tired, and questioning every life choice that led me here. Within minutes, the sweet aroma of fries and industrial-grade fryer oil hit my soul like a warm hug from an old friend. The cashier looked me in the eyes and said, “Would you like to try the combo?” and I swear I heard angels sing.
When that Big Mac landed in my hands, I knew peace. The sesame seed bun glistened under the fluorescent lights like a treasure in a fast-food temple. The fries? Golden spears of pure happiness. The Coke? Colder than my ex’s heart and twice as satisfying.
I left this establishment reborn. Five stars. Would get lost in the drive-thru again any day.
… moreWhen that Big Mac landed in my hands, I knew peace. The sesame seed bun glistened under the fluorescent lights like a treasure in a fast-food temple. The fries? Golden spears of pure happiness. The Coke? Colder than my ex’s heart and twice as satisfying.
I left this establishment reborn. Five stars. Would get lost in the drive-thru again any day.
Mo Breadö
The tables were clean, but my main concern and gripe is the fact they are taking like 30 minutes to get my food out. And when I finally start getting it you put it in a bag when I clearly more for here! I need a tray. I also had to go up to the counter because they just put it there instead of calling the table number I had on my order. Retrain your night staff! They need pointers on getting things out quickly and balancing lobby and drive through. I got here at 6:20 and it’s 6:46 and I just barely got my food.
… morekylie lynn
Went through the drive thru this morning around 9:45, order taker was sweet, so was the individual taking payments the problem came when we drove up to the second window. The man at the window handed us half of our order and i sat there thinking he wasn’t done until he asked what i needed. I told him what we were missing and he came back with again only 1 thing. I told him we were still missing something and asked if he wanted to see the receipt to make it easier, he completely ignored me and walked away. He later came back with another bag. i wasn’t upset at first, it happens but his attitude after is what upset me. when he came back with the bag i asked him what was in it because i didn’t wanna keep getting the wrong order, and he said in a very sassy and rude tone “well what do you need, what are you missing” I get it if you’re frustrated but i had told him 20 times what i needed and he kept getting it wrong. I proceeded to tell him again, he left and came back AGAIN. he handed us our meal and as we were driving away we realized it was wrong again. we didn’t care at this point, but i am frustrated with how he handled the situation.
… more