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Address and Contact Information
Address: 600 Valley Chili Rd, Vinton, TX 79821
Phone: (915) 886-4690
Website: http://greatamericansteakhouse.com/
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Reviews
Michele Miller
Horrible Manager (Daisy) Experience:
I do not ever leave bad reviews, but this is one is necessary.
I visited Great American at Vinton for the second time in the past month only to find they once again do not have any Filet Mignon’s. First time I ordered the salmon instead and this time my friend and I decided to share the T-Bone – Medium. When we got it, I cut it up so we could share only to notice it was completely rare, we let our waiter (the bartender) know and he immediately sent it back. They allegedly tried to re-cook the cut up pieces and it came back still rare (I have photos). We let him know and he apologized and sent it back. We asked if we could get a new steak so this one wouldn’t be cooked for a third time. We received a new steak and the minute we cut into it AGAIN it was rare. We let him know and he said give me a minute. That’s when the manager Daisy showed up at our table and said “YES” in a very rude tone. Granted we didn’t ask for her so that was an extremely inappropriate way to treat your customers. We told her our steak was rare and she said “IS IT” I put my flashlight to it and she grabbed the plate, said “we’ll remove it from your bill” and walked away. No sorry, no can we get you anything else? I have never encountered anyone so rude especially in the service industry. We were patient and not rude in anyway for having to wait 45 mins to not ever getting a meal and sharing a side of grilled veggies for dinner.
Your manager Daisy needs to learn customer service and should not be serving in a manager role!!!
We support local restaurants, but please do not treat tour customers with such disrespect, when we did nothing wrong other than bot want to eat bloody raw meat.
Very disappointed with our visit and sad to say we will never return.
… moreI do not ever leave bad reviews, but this is one is necessary.
I visited Great American at Vinton for the second time in the past month only to find they once again do not have any Filet Mignon’s. First time I ordered the salmon instead and this time my friend and I decided to share the T-Bone – Medium. When we got it, I cut it up so we could share only to notice it was completely rare, we let our waiter (the bartender) know and he immediately sent it back. They allegedly tried to re-cook the cut up pieces and it came back still rare (I have photos). We let him know and he apologized and sent it back. We asked if we could get a new steak so this one wouldn’t be cooked for a third time. We received a new steak and the minute we cut into it AGAIN it was rare. We let him know and he said give me a minute. That’s when the manager Daisy showed up at our table and said “YES” in a very rude tone. Granted we didn’t ask for her so that was an extremely inappropriate way to treat your customers. We told her our steak was rare and she said “IS IT” I put my flashlight to it and she grabbed the plate, said “we’ll remove it from your bill” and walked away. No sorry, no can we get you anything else? I have never encountered anyone so rude especially in the service industry. We were patient and not rude in anyway for having to wait 45 mins to not ever getting a meal and sharing a side of grilled veggies for dinner.
Your manager Daisy needs to learn customer service and should not be serving in a manager role!!!
We support local restaurants, but please do not treat tour customers with such disrespect, when we did nothing wrong other than bot want to eat bloody raw meat.
Very disappointed with our visit and sad to say we will never return.
Samantha Cortez
Absolutely amazing service!
Omar truly went above and beyond for us,you can feel how much he cares. Not only was everything handled perfectly, but Omar also had us laughing the whole time. It’s rare to find service this good and this genuine. Highly recommend to ask for Omar to serve you!!!
… moreOmar truly went above and beyond for us,you can feel how much he cares. Not only was everything handled perfectly, but Omar also had us laughing the whole time. It’s rare to find service this good and this genuine. Highly recommend to ask for Omar to serve you!!!
Leslie Lopez
Forgot to post this last night, but Omar was our server and he was awesome and very attentive. The food was delicious 10/10. Was quite busy when we got there , but still were treated in a timely manner and had no complaints. Also, a big shout out to the buss boy. I don’t think I saw any dirty tables while I was there. He was picking up empty plates all while we were there. You don’t see that much in restaurants. Loved this place and will go back!
… moreVeronica Mora-Castillo
Today was my 55th birthday and being from Anthony wanted to go back to a treasured restaurant as my grandfather was one of the contractors that built Great American in Vinton. After horrible service and poor management treatment 2yrs ago I stopped going. My parents recently started going back and they have enjoyed their plates, however, they apparently specialize in their common basic platters. For my birthday I ordered a Cabernet, they had NO Cabernet at all, my mom ordered hot tea, they had NO hot tea. I asked for a filet minion but they do NOT carry it, I ordered the 10oz ribeye medium topped with sautéed mushrooms. There are pictures on the menu of what the temp looks like & it came to me cooked Well done!!!! Very dry and charred, no juice, it was leather. My baked potato ordered with sour cream, butter & chives, came with NO butter, 1tsp of sour cream (tiny dollop) on the edge of the potato and sprinkled with about 4 dried chives. (I could count them) the mushrooms came in a 2 oz plastic container very dry, obviously not sautéed, & seemed to be from a can, I asked for A-1 to juice it up and was still only able to eat 1/4 of the steak. When addressing anything to the waitress she would correct my observation to be incorrect and would leave, no apologizes not even a happy birthday, manager never came out. My moms shrimp scampi was good and my dads ribeye tacos ordered Well done was good and very juicy. If you want a ribeye at Vinton Great American order the ribeye taco, it’s served as a whole steak just cut in strips and all toppings, tortillas, side item on the side and you’ll save yourself $10 and get a much better steak.
… moreshine
Our server Allison was amazing! She was so attentive to our needs and offered great recommendations. We enjoyed the $4 Thursday margarita deal with the BBQ Platter for 3 people. Thursdays are kareoke night and you can chose to sit in either that area or a quieter dinning area.
… moreGloria
Mice this location in Vinton has mice. I come here about every 2 weeks, the service is always great, the food is good. Until yesterday morning I was eating with my husband to celebrate early valentines. When I finish my food I see a mice go across the dining room into the kitchen. But not just 1 I saw one more after this. I was in disbelief I paid my ticket and will never return. It did not stop there my husband and I are walking to our car when we see mice outside the front door hiding into the bushes right infront, this is a mice infestation. What happened to great American, ever since they change management it has gone down. Great American needs to take action.
… moreAnabel Gibson
We had our son’s graduation party here and I can’t express how awesome the process and experience was. Letty (GM) was professional yet so warm and inviting, we immediately knew we were in great hands. When we signed our contract and picked our menu, we also met our server, and Oscar did not disappoint! The day of, he took care of us, and gave great customer service! We felt right at home and did not feel like we were at a restaurant. Food was superb and all of our guests were very happy and satisfied as well. I will recommend having a party at this venue, and we look forward to doing it again! Thank you Letty & Oscar! ❤️
… moreThe Faded Nation
My experience there was very genuine I love the treatment they gave us the service is supreme specially with their floor manager Leticia very nice host she even helped my mother walk inside the restaurant she noticed my mother was in pain and didn’t hesitate twice to lend her a hand walked her all the way to the table where we were going to sit bless her heart our waitress was Alice she was also awesome the food was amazing highly recommend the place the environment is awesome very welcoming oh yeah they also have karaoke night so if you like to sing Hit It Up
… moreZeke Rodriguez
I remember when this place was solid. Delicious food, great service, fun atmosphere. The new menu is not good. Nothing at all what this place used to be. The service was bad because they were seriously under staffed for a friday night. The new ownership strikes me as privileged wanna be’s. the downfall of this once wonderful restaurant is offensive to me because these are easy problems to fix but it seems like the arrogance and lack of competence of the owners cant look past their own egos to get some real help besides their own self absorbed obviously terrible executive decisions and its the yes people around them that keeps their ego afloat instead of their restaurant. I had the ribeye tacos, meat was chewy and mostly flavorless. I coulda got a better steak from denny’s for a way better price too. we had a 9 top, and almost no one finished their plate, you can tell how dissatisfied everyone was with the food. Dont even get me started on the social media marketing for this place. worse then the food ill just say that. the only thing saving this place for now is the location and atmosphere/alcohol. but soon more will catch on about how terrible this place has gotten. I’ll never be back here again unless i see some positive changes before hand somewhere. This is the third time in a row ive been here this year where the food an service were terrible. it really pisses me off for many reasons. the new owners need to sell this place to someone that knows what they’re doing and find a new day job because obviously they have zero clue whats going on.
… morevalerie Gutierrez
I love coming to eat here. Staff is always welcoming and have such a good attitude. Me and my family enjoy being served by Omar, not only is he attentive he’s just so easy to talk to. Highly recommend coming here and a huge plus if Omar serves you.
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