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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 2000 S Western St, Amarillo, TX 79106
Phone: (806) 352-5061
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Michelle Lawrence
Literally the WORST McDonald’s I’ve ever been to. Waited 20 mins for FRIES.. on top of that, WHERE ARE THE PEOPLE TO TALK TO?! Is this a completely contactless joint or something? It’s awful. Go back to what it was and take peoples orders.. or maybe at least bring the food out people order in a timely manner.. my friends and their kids sat for 30 mins with no drinks, food, napkins.. anything.. then when they finally got their food, there was an eyelash/small hair in a burger..
When asked for things, the employees act like we’re trying to take their first born child..
On top of everything, bathrooms are locked and can’t get in without a code.. can’t find a human body to get the code.. this visit was the worst visit I’ve had at ANY fast food restaurant in my life. I will NEVER be back. Hire a new crew or close the location down. Either seems sufficient
… moreWhen asked for things, the employees act like we’re trying to take their first born child..
On top of everything, bathrooms are locked and can’t get in without a code.. can’t find a human body to get the code.. this visit was the worst visit I’ve had at ANY fast food restaurant in my life. I will NEVER be back. Hire a new crew or close the location down. Either seems sufficient
Txn
The employees here are clearly operating on a higher plane of intelligence the rest of us just can’t access. Jan 4th @ 18:30, I ordered a double quarter pounder and asked for no onions. The male drive-thru attendant confidently informed me they don’t even come with onions. Amazing. Knowledge is power.
I paid, was told to pull forward, and did exactly that. When my food was brought out, I double-checked—because I enjoy consistency—and was again assured there were no onions. Reassuring. Trust-building. Inspiring.
Well, imagine my delight when I opened the box and discovered I was the chosen one, the lucky s.o.b. who received onions on a burger that, according to two employees, doesn’t even come with onions. Truly magical customer service. A culinary mystery for the ages.
… moreI paid, was told to pull forward, and did exactly that. When my food was brought out, I double-checked—because I enjoy consistency—and was again assured there were no onions. Reassuring. Trust-building. Inspiring.
Well, imagine my delight when I opened the box and discovered I was the chosen one, the lucky s.o.b. who received onions on a burger that, according to two employees, doesn’t even come with onions. Truly magical customer service. A culinary mystery for the ages.
Jacqueline
Sent my husband to pick up our order and they told him a refund and ice cream machine was down and ended up giving the wrong one annnddddd just a little bit of ice cream for $3. You have to be serious now. I’m not very happy with this outcome!!!!!!! Very well melted/ creamy
Edit: my order was just completely ignored by special instructions!!! Asked for no tomatoes and was STILL GIVEN TOMATOES ON MY ORDER. Do better McDonalds. Some people have allergies to foods and you can put someone in the er. Also I wasn’t given all sauces what I asked for. Putting order I made. Fries were definitely cold.
… moreEdit: my order was just completely ignored by special instructions!!! Asked for no tomatoes and was STILL GIVEN TOMATOES ON MY ORDER. Do better McDonalds. Some people have allergies to foods and you can put someone in the er. Also I wasn’t given all sauces what I asked for. Putting order I made. Fries were definitely cold.
Bryleigh Campbell
This McDonald’s is so irritating. We asked if the ice cream machine was working, told they’d be right back, and watched as they took 3 other customers, completely ignoring us. We waited over 8 minutes after simply asking about ice cream. When they came back to us they ignored the question we asked and pretended we never asked. When they finally took our order she was extremely rude and dismissive. Ice cream machine is never working. Most employees have the worst attitude here. I will just be taking myself elsewhere in the future. Worst McDonalds in Amarillo by far.
… moreJeffrey “DrBlues” Daso
Rounded out, Mac’s is usually middle-of-the-road average for me. I appreciate it most when I don’t eat for a while, and I slide into a hypoglycemic state (my first wife coined it, “Dr Daso and Mr Smythe”), and my eyes grow big and crazy, and people appear to avoid direct contact with me. No drug or natural remedy can provide a short-term fix for this state and satisfy your sudden craving for salt, starch, and fat faster or better than a quick drive-thru at Micky D’s.
… moretorlynn smothers
To many people want to make something out of McDonald’s. It’s a fast food place that kids LOVE! If you feel that keeping your kids from the danger that you manifest, you are having the best interest of your kids only in health ,not learning, not in competition, not for the happiness of your kids. Wake up people ,it’s not that serious! My grand kids would eat McDonald’s every day but one your not going to do it and that the reality of the situation.
… moreShauna VanDusen
First time having breakfast here and they messed up the order twice. Once at the window, and the other found at home. I couldn’t eat the mess up found at home. In this economy? Absolutely not. They also couldn’t fix the first order right, but whatever, it helped me have something I could eat at least. Filed a complaint with corporate as this is one of many times. We’re pretty much done using this location, and would recommend for anyone in the area to drive the extra 5-10mins to another. I get they were busy, but I’ve worked enough food service jobs to know this is completely unacceptable.
… moreEmery King
Me and my friends have the worst experience.one we when the at12:40 and got our food at1:12 and was almost late to class and my friend couldn’t even eat it because they were almost late because they did do anything. We tried to be nice but us and another girl next to use waited longer than anyone there so we had to go in and they just throws it at my friends hand and didn’t even apologize and the food was cold.The where also out of almost everything and where really REALLY rude about it .also the last time we where there they were really rude to all the students there for no reason and disrespectful to us when we ask for our food last time.we tried to ask but they didn’t tell us anything until the last minute telling us that we’re at the wrong place but not in a nice way the rolled their eyes at use when we ask because we didn’t know we where just trying to get food for our friend who had a test so they didn’t even get to eat.They don’t update there app at all so when I tried get food at the time they were said open they weren’t ,and it took ad MONTH to respond to use and hehe us a refund.please don’t go to this place unless you want a bad time their very disrespectful and rude and you’ll come out with cold food and a flat Water down drink
… moreSusanne Sahagun
The food was fresh and delicious!! The staff was friendly… The staff meeting that was loud and echoing in the dining room was not alot of fun to listen to. It is obvious they are not used to having people eat in.
… moreCharles Coppedge
Way above average food and service. Best Big Mac I’ve had in 5 years.
… more