Aimee P
Unfortunately, this McDonalds is the worst in the entire Black Hills including Rapid City. They’re always out of ice tea, iced lattes, and large cups. How can you be out of cups?? It takes an average of 20 to 40 minutes to get your food. Tonight, I thought after several months of not going, I would place an online order to avoid the wait. I submitted my order at 4:52 pm. Left work at 5 and arrived at 5:05. After waiting in the line for about 7 minutes I got to the window and was told I had to park. I asked why, it’s been 20 minutes since I ordered online??? We don’t have it ready and we are out of the snack wrap you ordered. So I substituted it for a different one and was made to park. Total time from when I placed my order until I received it 33 minutes. I don’t know who manages this place but you all need to find someone who can actually run a McDonald’s correctly. Maybe try reaching out to Linda at the Spearfish McDonald to learn how to run it correctly! I will never go back to this store again!!!
… moreDani Church
I get really annoyed with asking me if I have a mobile order. But I was running late today. So before I left the house, I decided I would do that. Got to the drive through gave them my code got to skip past the money window and ended up sitting at the pickup window for as long as I would have if I would have just ordered it regular. I’ll just continue to be annoyed with your automated recording. I won’t ever do the online order again at this location. I was under the impression that it was supposed to make my experience speedier and more efficient and it absolutely was not. And I honestly don’t know what took them so long to get the food together, my Mcmuffin was thrown together and cold.
… moreShayden Kerner
Ordered at 11:17am in the parking lot. Ordered 4 items. Didn’t receive them until 11:42am. 25 minutes for 2 cold mcribs, a double cheese burger and a kids meal with missing fries is ridiculous. This whole team needs re-evaluated because I can go to rapid or even spearfish and have my whole complete order in less than 10 minutes. Sturgis is the only location I have ever had to make sure everything I’ve ordered is in the bag.
… moreRainy Cooper
Ordered a bacon quarter pounder with cheese no onions no pickles extra salt and as you can see that is not what I got… would normally let this slide but they messed up my order yesterday too and I even repeated myself VERY clearly at the speaker TWICE! Come on!
At least the extra salt is there
… moreArthur Morgan
Ive gone here many times over the years and the experience has always been the same. Happy and friendly employees with tons of things to choose from on the menu! Nice and clean bathrooms with tons of places outside to eat, both indoors and outdoors. Has a drive thru and allows dine in or take out.
… moreJessica Hellerew
Bright clean restaurant! Employees were polite and professional–no wrinkles, no pajama pants like you see workers in elsewhere.
Big Mac was over-salty and not much h meat, but it was ok overall.
… moreReality Replayed
I can’t even keep count of the amount of times they’ve gotten my order wrong or straight up forgetten to give me the items I paid for. Recently, during the monopoly promo, I’ve missed out on every single monopoly game piece thats supposed to have come with my large coffee, and today, the one that was supposed to be on my hashbrown was also ripped off. I would literally recommend eating anywhere else in sturgis
… moreDavid Ulmer
This has to be one of the slowest McDonald’s in the country. They mess my order up 90% of the time. I would tell them directly but they don’t care and usually will laugh we any issue is brought to their attention.
… moreMark Rambow
Easily the slowest McDonalds you will visit. While the drive through used to be average, for the past 6 months or so it has been horrible. Expect 10 to 20 minutes at any given time.
… moreAnn Marie Silvernail
I’ve never felt the need to post a review before but after waiting 15 mins for my food when it was just me and one other car thru the drive-thru which seems to be the normal for a “fast food” place. But what I’m upset about it when I get home and see that I got eggs with my sausage mcmuffin, not a problem, l’ll just take it off only to find something extra some egg shells. It wasn’t just one piece I flipped the egg over to find more egg shell. Disappointed that no employee noticed since they had me wanting for food that wasn’t right and that I didn’t eat.
… more