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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Terri M
Do not come here just don’t. You wait in line; there’s two lines and if you get stuck in the line there’s no way to get out they don’t have a way for you to go around people. So I literally had to back up all the way up to get out after I did a mobile order.
Go to the app and got there about 5 to 10 minutes later. Parked after 10 minutes walked in and had to wait there was two people in line before me.
None of the employees have a “move with a purpose”. I asked the lady working there about my order saying I’ve been waiting for about 15 minutes in the parking spot and showed her my order on the app. I said if it hasn’t been made I just wanna cancel it. So she got my order. It shouldn’t take 25 minutes to get a freaking soda and fries.
… moreGo to the app and got there about 5 to 10 minutes later. Parked after 10 minutes walked in and had to wait there was two people in line before me.
None of the employees have a “move with a purpose”. I asked the lady working there about my order saying I’ve been waiting for about 15 minutes in the parking spot and showed her my order on the app. I said if it hasn’t been made I just wanna cancel it. So she got my order. It shouldn’t take 25 minutes to get a freaking soda and fries.
Joe Felix Rosenburg
What can be said about this place that I haven’t already said in numerous reviews in the past. Awful food to the point of being inedible. Horrible customer service. The workers don’t want to be there the management doesn’t care. There’s really nothing more than I can say that I haven’t already said in previous reviews. If I could write this place at zero star or something in the negatives I would.
… moreCarter Anthony (LionWater)
It is what it is McDonald’s is McDonald’s. anybody that eats there knows what I’m speaking about. service sucks. the people are there just get a paycheck? And I don’t care whether you like their service or not.
So take it easy wheel, either not talk to you.
… moreSo take it easy wheel, either not talk to you.
Sue Dean
I was visiting my son in Kingsport last week when I
ordered 2 Daily doubles without onions, and more items. They had onions! Yuk!
I called bk, spoke to Mngr Cassidy who was very friendly and sd she’ll replace them (and even sd when she’ll be there and when she was going on break.) The person that took my order knew from Cassidy (who was now on break) that the 2 were to be replaced at no charge, and with 2 drinks
I made sure they knew I wanted 2 DD with No onions. The guy took my order also was nice and gave good customer service, but I forgot his name. Sorry.
However when I got bk to their house and gave out the food , checked mine, it was wrong and looked awful. It was a McDble, not a Daily Double (which is supposed to come only with cheese, mayo, lettuce, tomato & onion). This 1 didn’t have onion (yay) or tomato (boo) but also had must& ketchup, pickles and very little lettuce . I was very disappointed& hungry!
I took pics. Also called back again, Cassidy was off so I spoke to the guy now on duty and explained what happened. He sd to come back now with the receipt, bring food back and he would remake it. I sd “I can’t now, I’m hungry and I’ve been out in the rain, running errands and then there (and bk home 20min and it’s 20min back there and 20min back home) and was looking forward to eating 2 burgers made correctly! Plus, I’m packing to leave tomorrow. I just want a refund now”. He sd then come next evg, he’ll be there at 7 and he’d fix it right. I repeated that I’d planned to leave by 8am and they don’t do burgers then. And they’ve had 2 chances to fix the burgers right and that’s enough. So please write my name down with the info and I’ll come get my refund!” And he hung up.
The next day I didn’t get to leave because of auto trouble and wtg all day for that to be fixed. So I called about 8pm, spoke to Cassidy again explained what happened. She apologized sincerely! Told me if I could come bk that evg while she was there, she’d give me a refund as well as remake the food herself to make sure it was right, or replace it with something different!
I went back and she did just that!!
That is what a manager should do to keep their customers happy & coming back, to go above the minimum to fix the mistake.
She did this even knowing that I was in town visiting and not coming back on a regular basis.
In my opinion McDonald’s has slipped quiet a lot the last few years. But they need more good managers like Cassidy and that would help a lot.
Thanks again.
Sorry this got so long.
… moreordered 2 Daily doubles without onions, and more items. They had onions! Yuk!
I called bk, spoke to Mngr Cassidy who was very friendly and sd she’ll replace them (and even sd when she’ll be there and when she was going on break.) The person that took my order knew from Cassidy (who was now on break) that the 2 were to be replaced at no charge, and with 2 drinks
I made sure they knew I wanted 2 DD with No onions. The guy took my order also was nice and gave good customer service, but I forgot his name. Sorry.
However when I got bk to their house and gave out the food , checked mine, it was wrong and looked awful. It was a McDble, not a Daily Double (which is supposed to come only with cheese, mayo, lettuce, tomato & onion). This 1 didn’t have onion (yay) or tomato (boo) but also had must& ketchup, pickles and very little lettuce . I was very disappointed& hungry!
I took pics. Also called back again, Cassidy was off so I spoke to the guy now on duty and explained what happened. He sd to come back now with the receipt, bring food back and he would remake it. I sd “I can’t now, I’m hungry and I’ve been out in the rain, running errands and then there (and bk home 20min and it’s 20min back there and 20min back home) and was looking forward to eating 2 burgers made correctly! Plus, I’m packing to leave tomorrow. I just want a refund now”. He sd then come next evg, he’ll be there at 7 and he’d fix it right. I repeated that I’d planned to leave by 8am and they don’t do burgers then. And they’ve had 2 chances to fix the burgers right and that’s enough. So please write my name down with the info and I’ll come get my refund!” And he hung up.
The next day I didn’t get to leave because of auto trouble and wtg all day for that to be fixed. So I called about 8pm, spoke to Cassidy again explained what happened. She apologized sincerely! Told me if I could come bk that evg while she was there, she’d give me a refund as well as remake the food herself to make sure it was right, or replace it with something different!
I went back and she did just that!!
That is what a manager should do to keep their customers happy & coming back, to go above the minimum to fix the mistake.
She did this even knowing that I was in town visiting and not coming back on a regular basis.
In my opinion McDonald’s has slipped quiet a lot the last few years. But they need more good managers like Cassidy and that would help a lot.
Thanks again.
Sorry this got so long.
David Middleton
I live close to this McDonald’s every time I go to it they send me over to park in thier take out place then when i get my food its cold and thiers no salt on fries this McDonald’s needs to be shut down it just plain sorry and then some freak of nature with tattoos all over them brings out the food to you that has no personality at all and basically throws the food in your window
… moreShae Ragins
Older lady seems to be manager had a terrible attitude. No manners and seemed unpleased to be there. Most likely will not return to this location
… morePam Fer
This is by far the worst McDonald’s I’ve ever been too. I’m gonna start driving all the way across town just to avoid ever eating here again.
… moreMark Wright
Has wait someone come Take Order. They make food. But it sit there. No employees are worried about getting food out.
Had tell them if get my hot cake are cold. They will has make new order. Give my money back and give me my food. 99% time food is never hot. 99% time you lucky very get warm food
All McDonalds in kingsport and church hill give bad service and if lucky get warm food
… moreHad tell them if get my hot cake are cold. They will has make new order. Give my money back and give me my food. 99% time food is never hot. 99% time you lucky very get warm food
All McDonalds in kingsport and church hill give bad service and if lucky get warm food
Julie Dunworth
We waited over 10 minutes in the drive through for a bacon, egg and cheese biscuit and a sausage burrito. It wasn’t even crowded. If I hadnt already paid, I would’ve left and I’m patient because I’ve worked retail.
… moreStacey Knittle
Food was accurate hot and delicious
Staff was friendly and made sure we had everything we ordered
… moreStaff was friendly and made sure we had everything we ordered