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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Adrianna Howard
Absolutely the worst McDonald’s experience I’ve ever had. I waited over 30 minutes just for a basic breakfast meal. The staff seemed completely unmotivated, moving at a snail’s pace, and most of them didn’t speak any English, which made communication super frustrating. No one gave updates, no one apologized — it felt like no one even cared. Honestly, it looked like they were just standing around doing the bare minimum.
To make it worse, when the food finally came, it didn’t even look like food. Cold, sloppy, and just thrown together like it was an afterthought. Never coming back.
The only person who was even a little helpful was the girl with the red braid — she was the only one who showed any sign of effort. Other than that, it was a total disaster. This location seriously needs new management or an entirely new staff. Do better.
… moreTo make it worse, when the food finally came, it didn’t even look like food. Cold, sloppy, and just thrown together like it was an afterthought. Never coming back.
The only person who was even a little helpful was the girl with the red braid — she was the only one who showed any sign of effort. Other than that, it was a total disaster. This location seriously needs new management or an entirely new staff. Do better.
Julia Lancaster
The woman at the drive through was extremely rude. She kept mishearing my name and then yelled at me that my order was at the counter even though I did not order it for counter pick up. I politely requested it at the window (having already waited 13 minutes in line), and she yelled at me “it’s at the counter, you’ll HAVE to drive around and come in”. Her name starts with an L, and she is extremely rude. What a horrible experience.
… moreRenee Gardner
Usually have a good experience eating here. Occasionally the dining room is closed, but I’m not sure why. That’s been in the evenings. The staff here is always nice, pretty fast to get your order, clean tables and eating area. There’s also tables outside to eat at which is nice in the warmer months.
… moreRodney Watson
Absolutely the worst McDonald’s I have ever been to. We placed our order through the McDonald’s app. There were 2 cars in front of us. It took us 25 minutes to get out order. Once we received the order I was missing one sandwich. The entire order only consisted of 3 burgers and a fry. None were special orders. Luckily we checked the order before leaving. I had to park then go inside to request the remaining burger for the order. Absolutely the worst experience at McDonald’s ever. Avoid the McDonald’s on Spring St in Charleston at all cost. Does not even deserve one star but would not let me complete the review w/o giving at least one star
… moreFrancisco Perales
Never come here again!The food took forever!! In fact I’m still waiting after 25 minutes. Not sure if I’ll even get it at this point. There’s a lot people before us still waiting for their food as well.
… moreMylah Brewton
On 11/20 at 8:45 PM, I pulled into the McDonald’s drive-thru expecting nothing more than a 10-piece combo and a quiet ride home with my sisters. Instead, we crossed the threshold into something far darker — the kind of night that feels like the opening scene of a horror movie, when the audience already knows the characters should’ve turned back.
The speaker crackled — a sharp, eerie static, like something breathing through wires.
Then came the voice.
Jamie.
The night-shift manager.
Or whatever he becomes after dark.
We politely said we had three separate orders. He didn’t greet us. Didn’t acknowledge us. Just released a flat, dead-inside “go ahead” that sounded like it crawled up from the basement of that McDonald’s.
We thought maybe he didn’t hear, so we repeated it.
That was our mistake.
The tone he fired back with could’ve sent chills down a ghost’s spine:
“If I say go ahead, that means go ahead with your order.”
Sharp. Cold. Like each word was meant to cut.
We started ordering — carefully, like we were trying not to set something off — and mid-sentence he slashed through the silence again:
“Anything else?”
Not curious. Not helpful.
More like a “hurry up before something worse happens.”
By the time we reached the second order, the atmosphere in the car shifted. It felt heavier. The kind of heavy where you start glancing around, wondering if you accidentally disturbed something.
I ordered my 10-piece. Jamie responded like he’d been summoned for the third time in a ritual he despised, every answer dripping with irritation and a strange, unnatural monotone.
But the plot twist came when someone asked for a Sprite.
Just Sprite.
Jamie’s reply oozed out of the speaker like a threat:
“We don’t got it.”
We laughed — not because it was funny, but because it felt unreal.
Sprite is literally a Coke product.
But Jamie didn’t laugh. Or explain. Or clarify.
He just repeated himself with the tone of someone who’d haunt your dreams for questioning him.
By the time we pulled up to the window, we finally saw him — and honestly, the silence in that moment was louder than his voice had ever been. Blank expression. Zero regret. Zero accountability. Just the presence of someone who had long since stopped caring.
We tried to address the attitude — genuinely.
But he stared back at us like we were characters in his personal nightmare, and he was tired of the scene.
Then came the final reveal — the horror-movie twist ending:
“I’m the manager.”
Delivered with the pride of someone who fully understood how terrifying that reality was.
I still cannot comprehend how someone with that level of hostility and bone-deep rudeness is representing McDonald’s — let alone leading a shift. What should’ve been a simple food run turned into a psychological thriller we didn’t sign up for.
… moreThe speaker crackled — a sharp, eerie static, like something breathing through wires.
Then came the voice.
Jamie.
The night-shift manager.
Or whatever he becomes after dark.
We politely said we had three separate orders. He didn’t greet us. Didn’t acknowledge us. Just released a flat, dead-inside “go ahead” that sounded like it crawled up from the basement of that McDonald’s.
We thought maybe he didn’t hear, so we repeated it.
That was our mistake.
The tone he fired back with could’ve sent chills down a ghost’s spine:
“If I say go ahead, that means go ahead with your order.”
Sharp. Cold. Like each word was meant to cut.
We started ordering — carefully, like we were trying not to set something off — and mid-sentence he slashed through the silence again:
“Anything else?”
Not curious. Not helpful.
More like a “hurry up before something worse happens.”
By the time we reached the second order, the atmosphere in the car shifted. It felt heavier. The kind of heavy where you start glancing around, wondering if you accidentally disturbed something.
I ordered my 10-piece. Jamie responded like he’d been summoned for the third time in a ritual he despised, every answer dripping with irritation and a strange, unnatural monotone.
But the plot twist came when someone asked for a Sprite.
Just Sprite.
Jamie’s reply oozed out of the speaker like a threat:
“We don’t got it.”
We laughed — not because it was funny, but because it felt unreal.
Sprite is literally a Coke product.
But Jamie didn’t laugh. Or explain. Or clarify.
He just repeated himself with the tone of someone who’d haunt your dreams for questioning him.
By the time we pulled up to the window, we finally saw him — and honestly, the silence in that moment was louder than his voice had ever been. Blank expression. Zero regret. Zero accountability. Just the presence of someone who had long since stopped caring.
We tried to address the attitude — genuinely.
But he stared back at us like we were characters in his personal nightmare, and he was tired of the scene.
Then came the final reveal — the horror-movie twist ending:
“I’m the manager.”
Delivered with the pride of someone who fully understood how terrifying that reality was.
I still cannot comprehend how someone with that level of hostility and bone-deep rudeness is representing McDonald’s — let alone leading a shift. What should’ve been a simple food run turned into a psychological thriller we didn’t sign up for.
Leilani Bermudez
Been here multiple times every time we have issues. I’ve tried multiple times to give them the benefit of the doubt. This was the last straw the manager was completely rude to my husband. Gave him the wrong food when he decided to deal with and started eating noticed it was not filling cooked. I called to complain and and got frustrated for the Complete disrespect they gave him I know I shouldn’t have cursed but they were completely disregarding me like I was complaining for no reason. The manager tried to say they didn’t talk to him but yet when he described what she was wearing she said I never talk to anyone today. They also didn’t give us the correct order
… moreAmanda D Thompson
Did a mobile app order. After 45 mins it finally said it was coming out. NEVER received it. Not to mention moments later cops swarmed the area looking for someone and I didn’t feel safe walking inside at that point. Lost $30
… moreKim Singleton
Placed an order at drive up at 10:00 pm
My husband said he wanted 2 if a number and he realized it was what he said was wrong and tried to correct it and told the man and he began to argue with him and would not discuss and told him to drive forward twice. When we got to window he continued to tell us what we said in the rudest way. I began to cry and screamed at him that we had just lost our mom and could not believe we were being treated to rude. I told him to take our money and he could toss the food. He was a black man and I’m pretty sure he was a manager by his dress. He did repeat and told him to read screen but my 70 year old husband is not use to drive ups and didn’t realize it was wrong until he gave total and knew it was wrong. After I u got so upset he said I’m sorry and changed the order. He needs to be fired fired fired. Please listen to cameras if they have them. Tonight around 10 pm
… moreMy husband said he wanted 2 if a number and he realized it was what he said was wrong and tried to correct it and told the man and he began to argue with him and would not discuss and told him to drive forward twice. When we got to window he continued to tell us what we said in the rudest way. I began to cry and screamed at him that we had just lost our mom and could not believe we were being treated to rude. I told him to take our money and he could toss the food. He was a black man and I’m pretty sure he was a manager by his dress. He did repeat and told him to read screen but my 70 year old husband is not use to drive ups and didn’t realize it was wrong until he gave total and knew it was wrong. After I u got so upset he said I’m sorry and changed the order. He needs to be fired fired fired. Please listen to cameras if they have them. Tonight around 10 pm
C Davis
I am customer who visited your store number 4491. It took from 5:40 pm to 6:23 pm to obtain our food, yet I was still charged for the meal ($30 minus a reluctant $7 refund to due an identical promotion that was available but not offered when I ordered). None of team members were wearing visible name tags, including the manager (that I could see). I had to negotiate my meal out of this store, only to discover that the manager was on his phone the whole time. I witnessed chaos, yelling at the staff, and intentional neglect despite my reasonable demeanor throughout. You must review the film from my transaction at 5:40 in drivethrough and from 5:51 (my wife in a blue hat) to 6:23 (me coming and staying in a plaid hat), including listening to the audio and events in the kitchen. Note there were Door Dashers awaiting orders for a long time also. Also note, I counted 10 negotiations throughout my experience, only to be told I could get a refund or take the food at the end of the 45+ minutes (refused a refund). I have photo evidence of the time of my departure, which is also proof that he was on his phone the whole time. Despite my reasonable demeanor, the manager intentionally failed to drop my order even as I alerted him several times that we were approaching a 1-hour wait.
… more