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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 11591 Frankstown Rd, Pittsburgh, PA 15235
Phone: (412) 243-0325
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Joshua Wilkinson
Google says open till midnight on Thursdays updated 2 days ago. Mobile app says open till 11. Guy at the store says they stopped making food at 10 PM tonight, despite the fact that I was able to place a mobile order. Good think I could still cancel and get a refund I supppse.
… moreBeansonToast
Ill come back after this stores entire management is cleared out and new leadership can bring in basic standards. Yall have gone down hill here. How do you even pass your food safety audits? Grosest employee practices ive seen in years. Even managers doing medium/high food safety violations. Ive been here for years and hasnt ever been this bad. Also hasnt had receipt paper for the last year. If I could get my money back I would but thats impossible cuz yall dont even care.
… moreMo ‘Nique
I order uber eats from here often. Service used to be decent but something changed this past month. They stopped giving straws. I’m done getting food here. Today we ordered a hot coffee with sugar and cream and a hot macchiato. Instead of a macchiato they sent an iced coffee, no caramel, with what looked like whipped cream on top of the ice. It was disgusting. Asked for no ice in the Diet Coke and there was ice. The hashbrowns were cold, breakfast sandwiches just warm. Our delivery driver was quick with pick up and delivery so it’s not their fault.
… moreParuaz Dzhandullaeva
I ordered a Big Mag from the Monopoly game, but they gave me a regular Big Mag. I think they take the box themselves to play with. I don’t understand.
… moreMegan Roader
Ridiculous this is a kids restaurant i take my kids there every so often and never seen her before but having very little clothes on and a puff in her hand is crazy. I definitely wouldn’t recommend especially in front of customers. Other McDonald’s would have fired her immediately. We need to do better.
… moreAshley Johnson
I ordered through DoorDash. I didn’t get my whole order. I called up there and the girl told me to take it up with DoorDash. It’s definitely not DoorDash fault. They should have checked to make sure my whole order was there. Penn Hills McDonalds is lazy, rude and ran by teenagers.
… moreAlena Kudriashoff
I came to the restaurant and found it closed, with a notice on the windows saying it was not working. However, the restaurant was still accepting online orders.
I placed an order through the app and paid for it. I have tried calling multiple times, but no one answers the phone.
I don’t understand why online orders were enabled if the restaurant was not operating. Now I cannot reach anyone to request a refund. This situation is very frustrating and unprofessional.
… moreI placed an order through the app and paid for it. I have tried calling multiple times, but no one answers the phone.
I don’t understand why online orders were enabled if the restaurant was not operating. Now I cannot reach anyone to request a refund. This situation is very frustrating and unprofessional.
Matt Christopher
This location does not keep its published hours. They are often closed “due to staffing” during hours they are to be open. The franchisee clearly can not mange their business as they can’t even keep the doors open. I’ll never go back and have reported them to corporate for not upholding brand standards.
… moreBrian
I very much like the milkshake. If you even have it.
McDonald’s has always been one of my favorite fast food chains in theory. When they get it right, the food is excellent. The burgers are iconic, the fries are unmatched when they’re hot and fresh, and the menu is familiar and comforting. But the problem is simple: McDonald’s is not consistent, and that inconsistency ruins the entire experience.
One visit, you might get a perfectly cooked Quarter Pounder, golden fries straight from the fryer, and a cold drink filled to the brim. The next visit, you could just as easily be handed a sloppy sandwich with half the toppings missing, fries that are cold and rubbery, and a watered-down soda. It feels like a gamble every single time, and that’s exactly why customers leave frustrated. Nobody wants to spend their money rolling the dice on whether their meal will actually be edible or not.
The inconsistency extends beyond the food. Service can be just as hit-or-miss. At some locations, the staff is friendly, efficient, and quick, while at others they seem checked out, understaffed, or flat-out uninterested in getting the order right. I’ve had plenty of experiences where my order was correct and fast, but just as many where I had to circle back because items were missing or made wrong. For a company as massive and established as McDonald’s, these kinds of problems shouldn’t be this common.
The foundation of fast food is reliability. Customers want to know that no matter where they go, they’ll get the same quality. That’s why chains like Chick-fil-A or even Taco Bell maintain loyalty—the product and service are steady. With McDonald’s, you never know what you’re going to get. That lack of consistency makes it impossible for people to feel confident about coming back regularly.
McDonald’s is running the risk of becoming a “hit-or-miss” chain, and that’s not something people will tolerate for long. Customers don’t want to hope their meal will be decent; they want to trust that it will be. Until the company puts more focus on standards, training, and accountability, they’re going to keep losing business from people who are tired of being let down.
When McDonald’s is on their game, it’s hard to beat. But the truth is that inconsistency overshadows everything else. A brand that can’t deliver quality across the board isn’t just disappointing—it’s pushing loyal customers out the door.
… moreMcDonald’s has always been one of my favorite fast food chains in theory. When they get it right, the food is excellent. The burgers are iconic, the fries are unmatched when they’re hot and fresh, and the menu is familiar and comforting. But the problem is simple: McDonald’s is not consistent, and that inconsistency ruins the entire experience.
One visit, you might get a perfectly cooked Quarter Pounder, golden fries straight from the fryer, and a cold drink filled to the brim. The next visit, you could just as easily be handed a sloppy sandwich with half the toppings missing, fries that are cold and rubbery, and a watered-down soda. It feels like a gamble every single time, and that’s exactly why customers leave frustrated. Nobody wants to spend their money rolling the dice on whether their meal will actually be edible or not.
The inconsistency extends beyond the food. Service can be just as hit-or-miss. At some locations, the staff is friendly, efficient, and quick, while at others they seem checked out, understaffed, or flat-out uninterested in getting the order right. I’ve had plenty of experiences where my order was correct and fast, but just as many where I had to circle back because items were missing or made wrong. For a company as massive and established as McDonald’s, these kinds of problems shouldn’t be this common.
The foundation of fast food is reliability. Customers want to know that no matter where they go, they’ll get the same quality. That’s why chains like Chick-fil-A or even Taco Bell maintain loyalty—the product and service are steady. With McDonald’s, you never know what you’re going to get. That lack of consistency makes it impossible for people to feel confident about coming back regularly.
McDonald’s is running the risk of becoming a “hit-or-miss” chain, and that’s not something people will tolerate for long. Customers don’t want to hope their meal will be decent; they want to trust that it will be. Until the company puts more focus on standards, training, and accountability, they’re going to keep losing business from people who are tired of being let down.
When McDonald’s is on their game, it’s hard to beat. But the truth is that inconsistency overshadows everything else. A brand that can’t deliver quality across the board isn’t just disappointing—it’s pushing loyal customers out the door.
A.P
They’re slow because they’re at work having side conversations while dancing and playing around. Took me 15 minutes to get my food. Store FULL of employees.
… more