Nolan D. Dunlap
I haven’t experienced the great taste of Long John Silver since it closed in Sulphur Springs Tx. Visiting here in Longview made up for the great taste. The atmosphere was pleasant and the employees were very courteous. They kept the place clean and I received my platters as I was paying for them. I must say that the food was placed on the plates very professionally and was hot. The have free refills and the bathrooms are clean and open to the public. My wife fries were a little to hard to eat and they immediately replaced them with the green beans she asked for. My hats off to the employees for making this a pleasant dinner for us.
… moreRay Hubbard
In town for work. Haven’t had LJS in a long while so thought what the heck. Ordered through the drive thru. Ordering was quick and food was ready upon my arrival at the window. The lady at the window was very friendly and cheerful. I took the food and drove about 15 mins. When I stopped and opened my meal it was still very warm and fresh. I will say that I would prefer the old style fries better than the waffle fries they have now. None the less – Very Tasty.
… moreJessica Jimenez
This particular restaurant hasn’t been opened for very long. It’s been opened for about 2- 2 1/2 months. We ate there about 2 weeks after they opened and their food wasn’t great, but ok. We put in an online order that’s almost $100 today, says it’ll take 15 min. to be ready. We show up 45 min. later and they haven’t even started on it. The restaurant isn’t very busy, either, and there is a man out front letting his dog dump in the grass literally feet from where people should be enjoying a good meal. Anyway…. food is cooked in old grease, soaked in grease, overcooked and like all fast food restaurants we had missing food & no apologies for it!!! No one ever cares.
… moreRoby Love
With just opening for business it was no surprise that the restaurant filled up quickly. The line moved at a good pace. The service was very quick. Our food was ready by the time we got through paying. Everything was tasty and fresh.
… moreYo Mama
Here’s a side by side comparison of what is advertised as a chicken and fish platter vs what they will give you for $14, you get 2(not 3)of the tiniest pieces of chicken you will ever see, 2 fish and 8 fries. This took over 10 minutes for them to prepare in a drive through where I was the only one there
… moreJennifer Murphree
Customer service was phenomenal today! Brand new employee today and she was amazing. Proof if your patient while the new employee learns the computer… you’ll recieve friendly and timely service! The manager on duty was on point tonight. Training new employee, helping customers, and giving assistance to all employees. She definitely deserves a raise! Thank you for service today. My husband and I enjoyed our late lunch today.
… moreTaylor Ritter
We had a problem at this location and the sweet lady crystal reach out and resolve problem over an beyond. We are very appreciative for the time she took and listen to our side and help us out and be very kind and helpful. Alot of restaurants need to take lessons from her very professional and sweet responses. She knows how to handle her customers very well.
… moreTrinity Crawford
Vernetta Stevens was wonderful. She was patient, sweet, kind and had great customer service. Vernetta treated my mom and I with great respect. She goes over and above for the customers.
… moreShayla Jester
We stopped here for a late weekday lunch. They had ordering machines available but were for card only. Planned on paying with cash so we approached the counter so we could order. The person in front of us had just finished their transaction as we walked up. The lady behind the counter saw us but walked away. Not a big deal, we figured she would be right back. We continued to stand at the counter several minutes during which she walked by twice, looked at us each time and ignored us. I asked hubby if he had his card and he did so we moved back to the ordering machines and placed our order there. It said it went through, we paid and went to sit down. About 1/2 of the tables were occupied and everything else was dirty. I found a fairly clean one and sat. I noticed that there were a lot of workers there but no one was cleaning tables. The customers were steady but it wasn’t super busy and there should have been adequate staff by how many were there to handle it with no problem. After waiting for about 10 minutes and people after us getting their food I looked to see if the charge was on my bank account. It was but a couple minutes later was refunded. I have no idea why. Hubby went to the counter to see what had happened and after the lady that was tending the counter looked directly at him but did not offer in any way to help him we decided it was time to take our business elsewhere. I have never experienced this kind of service at any fast food restaurant before.
… moreVic Helton
This location just reopened not long ago. I do not like ordering at a machine. We had the fish plate. Very disappointed in the fish. Sorry I didn’t take pictures. The pieces were small & didn’t taste good to me or my wife. The waffle fries were okay, as were the hush puppies. We both thought the Cole slaw was outstanding. Will we try this place again? I don’t think so.
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