Kita Guinavere
So yesterday night we ordered online and sadly the closing manager Jeremy had a emergency causing him to have to close the store down. We understood but we had an issue trying to get kfc.com to refund our money. Despite having his emergency at home he needed to get to he made sure we were able to cal the right people to get our refund and still the next day had us come in to compensate the meal we didn’t get. He went above and beyond despite needing to get home for his emergency. Wanted to come on here in the hopes he gets recognized for excellent customer service
… moreValerie
I ordered three original pieces of chicken. I ordered two wings and one chicken breast. What I received looked like several hours dry old chicken. What arrived was one original wing, one original thigh and one crispy breast.
I called and spoke with the manager Jeremy who advised me that he would put me in the book to replace my chicken. I expressed my concerns because this is not the first time I received chicken totally unacceptable. I currently do not have a vehicle, so ordering by Uber is the way I get my food. Hopefully this location will start to take more pride in the way they are selling their chicken. Smh.
… moreMaggie Vargas
Order our food, the employees acted like the people going thru the drive thru were more important than us waiting for ours it took us 45 minutes to get what we ordered after being asked to show our receipt to see what we order, one employer got indignant when a customer has for her receipt and asked if she did not trust them. Never will I go there again their service were good until now, maybe management needs a replacement.
… moreREALTOR Richard Taylor
Just for a heads up, if you use Door Dash, and you receive half an order of fries, let them (door dash) know, and they will refund the purchase. Although we did want the fries that was a small consolation in the messed up order. So we did a Tuesday delivery order, which included a free 8 pc bucket with $25 order promotion. So anyway, maybe I’m old and we’re used to great kfc. I haven’t ordered it in a long time, but come on the colonel would not be proud. Even buffet chicken is better. And if you’re in Ocala, although Lee’s went don’t hill some in the last couple of years, theirs is still massively more fresh and not ultra greasy. That said, the kfc chocolate cake is worth its weight in gold for the money, get that 100%, and it’s huge for 6 bucks! But the bucket of chicken was bleh, the tenders and nuggets much better, but i expect it all good. All these complaints, i understand aren’t about everything we ordered so def not 1 star, so I may order again because I think we might have caught them at the end of an oil batch that needed changing. I anticipate better results next time, and I’ll gladly change this review appropriately. I’ll give them a second chance!
… moreJustin Potts
I ordered a family meal for pick up and when I made it home my meal was missing items. I called this location 3 times before they answered and I didn’t get an apology for the meal missing items. she said it busy promotion day and hung up. I would fire this employee immediately and the restaurant looked dirty on top of that. Biscuits were hard and the food is low quality. If you can’t get employees that care then shut the doors on this business. Every time I return to KFC I’m reminded why it’s a terrible business and gross. I don’t care about your promotions get my meal correct.
… moreheather powell
The chicken was DISGUSTING, biscuits hard as a rock! The chicken was so soggy and gross we tried to wipe off with a napkin to salvage but it was impossible!
… moreAdrian Jose
The guy in the cashier was treating me like if I was stupid, lying in my face that a combo does not includes the drink when the promotion said it clearly, I even pointed that to him and he told me the image which has a drink behind did not include it, for those who might be wondering it was the mc and cheese bowl combo. What a disgrace!
… moreStephanie Rodriguez
I waited 15 to get to the mic to order, for them to tell me one moment. Then another 15 to pay and food. This is terrible 30 minutes. I’m not over exaggerating and I have patience.
… moreBrittany Jordyn
I came in a bit later in the day for a 16pc meal and a sandwich, expecting my purchase to be quick and simple.. Jacob was a FANTASTIC employee, from the start at the register to the hand-off of my bag, and just really made my experience **that** much more!! The whole team absolutely rocks, but Jacob really is an absolute allstar- Thank you so much Jacob, and thank you KFC!!!
… moreyru so
We just left this location’s drive thru, and won’t be returning. The service was sloppy, and the staff were falling apart inside. After waiting in the drive thru line for fifteen minutes, the person on the speaker greeted us by asking us to wait. After six more minutes, when the speaker finally asked for our order, she didn’t seem to be paying attention and we had to repeat the order several times. The speaker refused to repeat the order back to us. Upon our arrival at the window, she asked us what the order was! We had to say the order yet again. When we finally got the food, there was no white meat chicken, the order was wrong, the chicken looked uncooked, and the presentation was disgustingly sloppy. We tried to ask for the correct items and were told that they were out of white meat. They also refused to give us the drinks that we paid for which were included with our meals and shut the window on our faces. Deplorable.
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