Brian Roy
So I arrived KFC went to go inside the doors were locked there weren’t any cars in the parking lot so I drove around and drive through menu board was turned off there was no lights on it then when I drove past the window I can see people inside so I stopped to see if they were open or not when the manager white lady skinny white lady caught a really bad attitude with me she said anyone with common sense would have stopped at the intercom to let her know they were there and I told her I tried to come in the front doors and they were locked and the lights were off on their conversation on the rest of the building and she basically almost dropped my food handed it to me turn around and walked off extremely rude in 100% out of place
… moreFamilia Toombs
This was the wildest experience. My mom was kind of out of it from a procedure when ordering. We caught the mistake and asked if it was too late to revise the order. Cause we didnt want to hold up the line.The cashier audibly sighed and told them to put the chicken back. Someone from the back yelled “man no” like as to say how much putting some of the chicken back broke their heart.
Some people have bad days but from the look of the reviews it seem every day is bad for them.
I really hope everyone there finds a job they like to do cause its not this one.
… moreShelton Mitchell
Worst KFC location ever ever time I am to pick up an order the dinning room is always locked and cashiers are disrespectful and don’t want to work and I quote “we ain’t got no food so you need to leave now” this is ridiculous that the general manager let’s this go on and wont fix and don’t claim you are trying it has been two years the same crap its ridiculous. Absolutely this store needs to be closed
… moreKeyairah Bostic
Didn’t get to order any food because the “Manager” was very rude. I pulled up to the drive thru and asked if they could give me a second. Once I let her know I was ready to order she got on the mic and said “If you gonna order then order” in a very rude demeanor. I asked was she speaking to me and then she said she’s not taking my order. Very unprofessional.
… moreMark McKinney
I only come here when I want to wait an hour and be verbally abused for no reason. This is easily the Worst establishment in charleston, with absolutely no oversight, quality control, or accountability. Id rate 0 stars if I could. Do better!
… moreJohn Reed
The guys working the window could not be bothered to do their job. I needed three forks for 3 meals and it was as if I asked them for a kidney. Then they acted shocked when I asked for sauce for the 12 tenders I ordered.
… moreJody Davis
I’ve been a loyal customer of this KFC for quite some time, as it’s conveniently located along my regular routes. The food has always been great, and in the past, the service and management have consistently impressed me with their courtesy and professionalism.
Unfortunately, my recent experiences have taken a disappointing turn due to one specific employee. Since around March 2025, I’ve noticed a stark contrast in service whenever an employee named Rachel is working—her name tag identifies her clearly.
I understand that everyone has off days, and I normally don’t let the occasional rudeness bother me. However, the repeated unprofessionalism from this individual has reached a level that’s hard to ignore. Today was the last straw: I was refused drive-thru service for no justifiable reason and was forced to come inside to collect my food—despite the drive-thru being operational. The way Rachel interacted with me was not only dismissive but shockingly disrespectful. Her body language, tone, and attitude made it clear she viewed my presence as an inconvenience rather than a consumer.
In any customer-facing role, especially in food service, kindness and professionalism are essential (I have extensive F&B experience including in management). Rachel’s behavior is not only unwelcoming—it reflects poorly on the entire establishment. If I were managing this location, I would be deeply concerned, as her actions could very well damage the reputation the rest of the staff work hard to uphold.
This incident has made me seriously reconsider whether I will continue to visit this location. I hope management takes this feedback seriously and makes the necessary adjustments to ensure that all customers are treated with the respect and courtesy they deserve.
… moreElyri
Always love a good KFC. Ordered 3 pc with 2 biscuits and a diet Pepsi. One biscuit was forgotten but I went back around and they were super nice and apologized. I love their biscuits. Always a 5* from me! Staff are great
… morePatsy Stanley
Doing much better than previous times. Only serving from the window. 12 PC meal almost $50. Make sure all is in the bag before you leave. I have came back for what was missing after calling and still have items missing after calling ahead about the items missing . Last 2 times I have ordered have been correct. Traffic is to harsh to have to drive back from Johns Island.
… moreJeff Kraft
Ordered food for my kids, to save time after a late shift. Got tender box with fries and a waffle. Picked up, got all the way home, gave the boxes to my kids and guess what no fries!!! This isn’t the first time this KFC has made mistakes, which i understand do happen but tonight was enough is a enough. I tried calling and it just rings, I just left their and they were not busy, in fact I was the only person there during my order pickup…i really wish manger or owner would read these reviews and somehow make up for all these issues. Food is not cheap, gas not cheap, heck time isn’t cheap and I wasted it all for not getting what I ordered…what a shame.
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