Eatery serving many Asian foods including Japanese sushi & hibachi plus Chinese & Thai stir-fries.
Address and Contact Information
Address: 3229 W Liberty Ave, Pittsburgh, PA 15216
Phone: (412) 388-1800
Website: https://www.katanapa.com/
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Order and Reservations
Order: Order online
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Reviews
At 4:25 PM, we were refused service due to our service animal. He had a clearly-labeled vest, and we provided the ID demonstrating his training status. We were refused service after this fact.
I can see the owner recently responded to a different review about this encounter. And lied. This is unacceptable. I have edited this response to include a PHOTO of the vest the service dog wears AT ALL TIMES when working.
FAQs
What is a Service Dog/Animal? “A service animal is any animal that is individually trained to do work or perform tasks that benefit an individual with a disability”. –Americans with Disabilities Act 1990, Title III-4.2300 The ADA protects the rights of people with disabilities to be accompanied by their service animals. The majority of the service animals are dogs of various breeds which are trained to perform tasks that are beneficial to the individual with a disability. Service animals may be identified as “assistance animal/dog”, “support animal/dog”, or “helper dog”.
Q: I have always had a clearly posted “no pets” policy at my establishment. Do I still have to allow service animals in?
A: Yes. A service animal is not a pet. The ADA requires you to modify your “no pets” policy to allow the use of a service animal by a person with a disability. This does not mean you must abandon your “no pets” policy altogether but simply that you must make an exception to your general rule for service animals.
What Are the Code of Federal Regulations (CFR) Modifying Your “No Pets Policy”?
§36.302 Modifications in policies, practices or procedures.
a) General. A public accommodation shall make reasonable modifications in policies, practices and procedures, when the modifications are necessary to afford goods, services, facilities, privileges or advantages to people with disabilities, unless the public accommodation can demonstrate that making the modifications would fundamentally alter the nature of goods, services, facilities, privileges, advantages or accommodations. . .
b) Service animals-(1) General. Generally, a public accommodation shall modify policies, practices, or procedures to permit the use of a service animal by an individual with a disability. (2) Care or supervision of service animals. Nothing in this part requires a public accommodation to supervise or care for a service animal. 1 The ADA requires businesses to modify their “no pets” policies, practices and procedures, to allow service animals accompanied a person with a disability. 1 28 CFR Ch. 1 (7-1-94 Edition) Subpart C §36.302 Nondiscrimination on the Bases of Disability by Public Accommodations and in Commercial Facilities
If a Service Animal Enters Into Your Business, What Should Your Employees Ask?
1. Politely ask if their animal is a pet. This gives the person an opportunity to respond without feeling offended. Shouting at the person “No dogs allowed” or “get your dog out of here” it’s not an appropriate approach. The ADA does not require people with disabilities to provide businesses with documentation for their animal. The person with a disability could file a complaint with the Department of Justice, Civil Rights Section. Also, each state has an agency which investigates complaints of discrimination. Also, some state laws may have criminal penalties which may include fines and imprisonment. Punitive damages and penalties may be imposed if the businesses are not compliant. It’s wise to use common courtesy. It’s good for business.
NOTE: If an animal has a harness, cape, backpack, tags or special colored collar, this may indicate the animal is a service animal. However, certification or identification of a service animal wearing any specialized apparel or harness is not required by the ADA. 2. Ask the person if the animal is for their disability, if you aren’t sure if the animal is a service animal.
One star off because the sashimi is cut pretty thin compared to places I have been in other cities, but still the best in Pittsburgh for AYCE so far.
Main complaint has nothing to do with the food itself: but the location sucks. There is NO parking available, expect to get scammed into needing to pay for parking at a nearby lot or street meter.
Good selection of sushi and appetizers with attentive service. Best part is the options for desserts including taiyaki and mochi!