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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
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Reviews
Sally Arita
Terrible customer service. Older lady in the front has a horrible attitude and attempted to argue.. clearly has zero common sense when it comes to customer service.. spare your time and money and go somewhere else. I didn’t get her name but I sure hope she isn’t the manager representing the store in such a poor manner.
… moreMo Y
I have been in this store many times over the years. It’s good overall. Few times the food was below average but overall most of the times the food and service were good. Great and nice owners too.
… moreEric Roeder
I ordered from Jimmy John’s at 7:27 and didn’t get my food until 8:40. When I called, the store admitted they didn’t have a driver and were scrambling to find a third-party service, meaning my order just sat around for over an hour. The whole “Freaky Fast” promise is a complete joke. Extremely disappointing experience, won’t be ordering from here again.
… moreNeeti
They are selling a tiny”bowl” of pasta for $4
… moreJoe B
I was actually not at this Jimmy John’s for food today although I have been before and found the food to be good.
Today, I was just driving by the store when one of the delivery drivers cut me off and then proceeded to flip me off. (Perhaps one should drive more carefully and be more courteous when one is in a marked SUV?)
I called the store and a nice young man answered the phone. I asked to speak to the store manager as a complaint against an employee should be addressed at a managerial level. I heard the young man say “He would like to talk to you.” I could hear a somewhat muffled dismissal as a response. The young gentleman asked me what this was regarding and I told him about the incident and he said that he would pass along the information to the manager. I reiterated that I wanted to speak to the manager to which he offered a sheepish “She is busy right now.”
I thought the role of a manager was to handle personnel, operations, and customer expectations. Perhaps there is some new thinking in managerial studies – “We don’t need good customer service as long as we are meeting revenue and store goals?”
Since it was clear that I was not going to get an apology and assurances that another member of the public was not going to be subjected to hazardous driving and inappropriate gestures, I decided to call the corporate customer service line.
It appears that the customer-last philosophy is being set at the top. The customer service line goes directly to voicemail as a perky voice prompts the user to leave a message with a contact number and “We will get back to you.” It is clear that no apology will be offered.
I can only offer advice to the the young man that answered the phone. Jimmy John’s is too good for you. Your manager should not have put you in the position to handle a customer complaint and DO HER JOB FOR HER. Clearly, there is a corporate culture of treating both employees and customers poorly. Young man, I do hope you find another job that respects you and appreciates your skills.
… moreToday, I was just driving by the store when one of the delivery drivers cut me off and then proceeded to flip me off. (Perhaps one should drive more carefully and be more courteous when one is in a marked SUV?)
I called the store and a nice young man answered the phone. I asked to speak to the store manager as a complaint against an employee should be addressed at a managerial level. I heard the young man say “He would like to talk to you.” I could hear a somewhat muffled dismissal as a response. The young gentleman asked me what this was regarding and I told him about the incident and he said that he would pass along the information to the manager. I reiterated that I wanted to speak to the manager to which he offered a sheepish “She is busy right now.”
I thought the role of a manager was to handle personnel, operations, and customer expectations. Perhaps there is some new thinking in managerial studies – “We don’t need good customer service as long as we are meeting revenue and store goals?”
Since it was clear that I was not going to get an apology and assurances that another member of the public was not going to be subjected to hazardous driving and inappropriate gestures, I decided to call the corporate customer service line.
It appears that the customer-last philosophy is being set at the top. The customer service line goes directly to voicemail as a perky voice prompts the user to leave a message with a contact number and “We will get back to you.” It is clear that no apology will be offered.
I can only offer advice to the the young man that answered the phone. Jimmy John’s is too good for you. Your manager should not have put you in the position to handle a customer complaint and DO HER JOB FOR HER. Clearly, there is a corporate culture of treating both employees and customers poorly. Young man, I do hope you find another job that respects you and appreciates your skills.
Yuvan Voggu
Free smells werr great , restaraunt gave them without asking.
… moreAshley Berkebile
I love this place. I get so busy at work that having the delivery to the office is so helpful. The sandwiches are always amazing. But I really want to say that the delivery staff is exceptional. Deliveries are always fast and they always send a nice texted message. Some of the best delivery service I have ever had.
… moreGeorge Louis
December 9, 2023:
Big surprise, after being directed to a feedback form where I was allowed to air my complaints, and being told I would hear back from the company in 24 hours, I have heard nothing.
It’s really sad to see a company I have adored the last 15 years go to complete garbage. This franchise owner should just close his doors and save the other stores some grief by not being associated with it.
November 29, 2023:
First time ordering since the first review. Unfortunately, this place still cannot get their stuff together.
Once again- no knock! WTH is keeping them from knocking on my door? I requested they leave it at my door. You would think a knock would be standard so my food doesn’t die on my doorstep.
They also forgot the bacon on my sandwich. Happens a lot at this location. Glad I was able to donate another $4 to this location. Throw on the 30% tip and I basically just threw away $10.
Gonna stick to Jersey Mikes from here on out. You should too!
Original from January 2023:
Always something with this location. Thankfully it was correct this time. Took over an hour and the driver couldn’t even knock or ring the doorbell. Such a disappointing location. I’m done.
Edit: couldn’t even eat it because the bread was so soggy. Not to mention the ice had clearly melted and soda was flat. I’m guessing this was prepared and sitting in someone’s car for an hour. Awful.
… moreBig surprise, after being directed to a feedback form where I was allowed to air my complaints, and being told I would hear back from the company in 24 hours, I have heard nothing.
It’s really sad to see a company I have adored the last 15 years go to complete garbage. This franchise owner should just close his doors and save the other stores some grief by not being associated with it.
November 29, 2023:
First time ordering since the first review. Unfortunately, this place still cannot get their stuff together.
Once again- no knock! WTH is keeping them from knocking on my door? I requested they leave it at my door. You would think a knock would be standard so my food doesn’t die on my doorstep.
They also forgot the bacon on my sandwich. Happens a lot at this location. Glad I was able to donate another $4 to this location. Throw on the 30% tip and I basically just threw away $10.
Gonna stick to Jersey Mikes from here on out. You should too!
Original from January 2023:
Always something with this location. Thankfully it was correct this time. Took over an hour and the driver couldn’t even knock or ring the doorbell. Such a disappointing location. I’m done.
Edit: couldn’t even eat it because the bread was so soggy. Not to mention the ice had clearly melted and soda was flat. I’m guessing this was prepared and sitting in someone’s car for an hour. Awful.
Marcelo Ellmann
Parked over here on a Sunday (when it’s supposed to be okay). Kinda of uncool to squat a valid parking spot when the sign clearly permits. Will never come back.
… moreBenjamin Colwell
This is probably the best Jimmy John’s in the whole area. I’ve been to several in the Bellevue/Kirkland area and this one has consistently the highest quality and friendliest service. I love a good JJ sandwich and this place never disappoints.
… more