Amy
Have ordered several times from this location but never will again. And I tip whether pickup or delivery. Ordered delivery today. They used Uber Eats to deliver bc they didn’t have an in house delivery driver at the time. Uber Eats picked the order up 40 minutes after I placed my order along with several other delivery orders. It was over 50 minutes in transit to get to me. I called to complain prior to delivery due to my watered down fountain drink. No apology or anything and only rudely and apathetically stating that they could cancel my order. This was after I had already waited 75 minutes. I asked for a manager and that manager Brittany came into the line, did even let me speak and just suggesting cancelling the order. I told her calmly that basic customer service included letting the customer speak, apologizing, and using an empathetic statement, such as- I realize that this is frustrating or I understand why you’d be upset. Brittany thought this was rude that I’d even suggest her customer service was sub par. During our talk Uber Eats knocked on my door- I let the driver know politely that I was getting a refund and wouldn’t be needing the order and suggested she follow her policy on disposal. Then I told the manager to cancel my order. I really only wanted refund of my fountain drink. Is that to much for JJ’s suggest? But after my treatment I decided pay more and go to Five Guys instead. Will not return to this location.
… moreEmmanuel Verbjar-Lallave
All I got was a simple ham and cheese with the regular toppings that come with it. I mean who doesn’t like a nice simple sandwich for lunch. What impressed me was the service. The nice lady on the line listened as I ordered and handed me my food before I was even done swiping my card. Now THAT’S good service. Keep it up Jimmy John’s.
… moreBrett Morrison
I stopped in for a quick weeknight dinner.
I arrived around 7:30, and it wasn’t very busy. The lobby was clean and quiet, perfect for a peaceful meal. I was immediately greeted and welcomed. I was able to order without a wait, and had my food within 5 minutes. I got exactly what I requested. My sandwich was well made, with generous amounts of each ingredient and everything tasted fresh. I’ll likely visit again!
… moreCheetle
actaully the best place service is the best and theyre funny and just made my day better ily manager shoutout 2 u for the free brownie
… moreMark Streva
Got a reward on my mobile account for $4.99 sandwich. Ordered on mobile app and sandwich was waiting for me when I got there. Fixed just like I ordered it.
… moreJamelle Wilson
Walked in on today and cashier looked pissed no greeting or anything. It’s my first time eating there so I had to read the menu (still she’s not saying anything) I ordered a ranch wrap i gave her my order , paid and was standing there she says “food over there.” And pointed. I go get my drink and I’m getting frustrated because he reached me my food not in a bag. I took a deep breathe and explained to the man who reached me my food that it’s my first time eating here and he was very polite about the situation he showed me where everything was even where to get my potato chips from.
… moreCourtney Booksh
DO NOT ORDER FROM HERE!!! Absolutely disgusted with my decision to order from here tonight. I order from here specifically because you deliver YOURSELVES and QUICKLY. Not only was my sandwich delivered via Uber tonight, with no warning, and I DO NOT order through Uber eats for a reason, but it also took forever to receive. This is despicable customer service and you should be ashamed. I will not be ordering from this location again. The only positive is that the poor guy who answered the phone when I called was so pleasant and understanding but this business doesn’t deserve an employee like him.
… moreLorna Booker
I love how fast my food is ready for pick up. I work right around the corner so this is my go to before my shift. Everything I order is wonderful and made just the way I like it! I asked to try the tuna and it was really good so later in the day when my coworker ordered I got a tuna sub to take home that night, sadly their were soooooo many onions that I couldn’t finish half my sub. Which was sad because the tuna is so tasty. I just can’t with the excessive onions. Like I saw no celery but mad onions for some reason. So sad to say I trashed 3/4 of a really good sandwich but if you decide to vista this location just know… the staff is very friendly and your online orders are made very quickly.
… moreZach G
So much for freaky fast. Order my sandwich over 30mins ago it’s not even out for delivery yet. Could’ve got a pizza delivered in this amount of time. 50mins later they send my order out.
… moreNico
Gave me exactly what I asked for: club lula on wheat. Hell yea.
… more