Kelsey Thurston
On a 10 hour drive, I thought my family and I would stop for a quick meal halfway through. It was busy and took about 15 minutes to get our sandwiches, which would be fine except I’m so used to Jimmy John’s being freaky fast.
The server then called out a sandwich several times, but I was busy with my baby. I finally got up to the counter to grab my sandwich (after the impatient server called out the sandwich a couple more times) and another worker very rudely scolded me that it wasn’t my sandwich to take.
Long story short, the food we eventually got was delicious but I wouldn’t have high expectations for fast or friendly service.
… moreMatt Granquist
Must be a drive-through only because they had the inside closed at 7pm when they close at 9pm…… Sure looks like they have seating inside though?????
… moreAsiri Bo
The food is good as always, and the best customer service.
… moreBenj
I ordered delivery for lunch today. There was a pretty big error with my order. I called the location and the staff worked with me to identify the problem. They then quickly arranged for a driver to deliver my correct order with no additional fee. Thanks!
… moreNick VW
Absolutely, most definitely, NOT FREAKY FAST! Their drive thru time is ridiculous. 14 min from “pull ahead” until I got to the window. Let’s not get into the tall guy with a beard making sandwiches while NOT wearing a beard net.
… moreSamantha G
I think Jimmy John subs are superior to any other chain. I could count only a few times I have had any problems with the actual food and have always enjoyed it.
I’ve had many unfortunate customer service problems in the last year though that has deterred me from ordering. One of the worst experiences happened about two months ago when a delivery driver showed up to my porch with a cigarette lit while carrying my food. This would have never been acceptable when I worked there way back in 2015. The one thing worth noting is that for every complaint I’ve had, the management has offered to make it right by giving me a free meal/sub.
… moreDarek Stuber
Didn’t have enough $ for order and the cashier offered to just buy my meal. Felt embarrassed but she was super cool about it. Thank you again.
… moreElizabeth Poznic
Came for lunch (great sandwiches, btw) and left my purse. Drove 2 hours before realizing it. When I returned to pick it up, staff reopened the door for me since they had already closed. I will always be grateful for their honesty and integrity.
… moreCoach Driscoll
Food is fresh and service is speedy! We come here often and have never had an order mistake! Great selection of subs.
… moreJelly Ninja
The other day i visited this establishment with a strong craving for a delicious sub. I had not eaten in 5 consecutive days and wanted the first thing i ate to be extraordinary, but the line at subway was too long. I had high hopes for Jimmy Johns because they’re said to be freaky fast, but low and behold the only freaky thing here is the incredibly low quality subs. First of all there was a meat shortage and I couldn’t even have the sub I wanted. But then when I got the ONLY sub left that I could possibly get, the sauce was disgusting. Possibly expired. I was sick for months after. My left lung has still not entirely recovered as it collapsed today. I’m very upset.
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