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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
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Sandwich Shop & Gourmet Subs in Powell | Jimmy John’s 2635
… Powell, OH … 9684 Sawmill Pkwy, Powell, OH 43065. Store ID : 2635. Open Now • Closes at 9:00 PM Saturday. Order Now · Get Directions. 9684 Sawmill Pkwy …
Jimmy John’s Locations in Powell, Ohio
Jimmy John’s · Jimmy John’s in Powell makes delicious sandwiches near you using only the freshest ingredients. · At Jimmy John’s in Powell, we don’t just make …
Jimmy John’s | Order Sandwiches for Delivery or Pick Up
Enjoy Jimmy John’s sandwiches and wraps. Order online for delivery, catering or stop by a location near you. Jimmy John’s is the ultimate local sandwich …
Reviews
Rex Tessler
I will be contacting the corporate offices now, as i believe i was either given the wrong email address or the DM just does not care. Either way, this is completely unacceptable to treat a customer the way this location does. It is obvious this location does not care about the service it gives or how they treat customers, and it starts with the leadership at the very top of this location.
I’ve been in the hospitality industry for many years, and word of mouth is everything if the DM and other leadership does not care to discuss this situation, then they will find out how important word of mouth really is.
–Original Review–
I would give this location more stars if it weren’t for the customer service. I order from here often and the last few times i have ordered a giant tuna sandwich, which gets delivered to my house. Upon opening my sandwich, I find that there is no tuna, two small tomato slices, very little lettuce, and a block of cheese. Each time I just figured they were busy and or they ran out of tuna so I would just make my own tuna, take off the block of cheese and add my own tuna to the sandwich. I like to believe the best in people and give them another chance.
This last time my order was delivered like this I decided to call and discuss the situation. My calls went unanswered, not once or twice but three times. When the call was finally picked up by Pria she answered the call by saying “yes rex” so she very well understood I was calling and why I was calling…
Her attitude on the call only infuriated me more. I asked for her name, her manager’s name and my money back as I was done being disrespected by this girl who called herself a manager. She has no understanding what customer service means. She responded to my request with “you can get your money back when you bring the food back” and then proceeded to tell me that i can speak to her manager when I come in. How dare her she needs to learn manners and respect for the customer.
So I did just that. I took a photo of my sandwich and made my way to JJ. When I walked in Pria and her GM Jacob were having a conversation about me and my order in the front at the counter. I would also like to point out that the location was empty and not busy so no reason for her actions towards me. I was furious with the way she was acting as if I was the problem. Pria is a manger with no de-escalation skills whatsoever on top of her lack of customer service skills.
I opened the open sandwich on the counter, showed the GM and explained I don’t like being made out to be a liar. I own a restaurant in Powell and have lived here since 1997. I worked for Hilton, doing everything from bussing tables in the restaurant at 15 to running hotels as a GM and later remodeling them across the country. I left Hilton to come back to Ohio to Open Potbelly’s across the whole state, Columbus, Dayton, and Cincinnati and then to later open my own restaurant in Powell…
My point of all this is that I know customer service and she lacks everything when it comes to customer service and dealing with customers… I told Jacob if she worked for me and had that attitude towards customer, she would have been gone in the most public way.
I will not eat/order from JJ in Powell or at all for that matter as long as Pria is working for JJs. Someone needs to take accountability for her and her behavior. Im a loyal customer and ive given more than enough chances to Pria and this location to get it right now, im done. I’ll be calling the corporate office and emailing the Regional manager about her and her actions.
I explained to Jacob I know good people with management backgrounds who struggle to find jobs and would love the opportunity she has currently with JJs. She is replaceable, there is nothing special about her and she should be replaced and let go from JJs Powell.
I also viewed the reviews before posting this and I believe all the 1-star reviews prove I’m right. I believe Pria is the very reason for those 1-star reviews.
… moreI’ve been in the hospitality industry for many years, and word of mouth is everything if the DM and other leadership does not care to discuss this situation, then they will find out how important word of mouth really is.
–Original Review–
I would give this location more stars if it weren’t for the customer service. I order from here often and the last few times i have ordered a giant tuna sandwich, which gets delivered to my house. Upon opening my sandwich, I find that there is no tuna, two small tomato slices, very little lettuce, and a block of cheese. Each time I just figured they were busy and or they ran out of tuna so I would just make my own tuna, take off the block of cheese and add my own tuna to the sandwich. I like to believe the best in people and give them another chance.
This last time my order was delivered like this I decided to call and discuss the situation. My calls went unanswered, not once or twice but three times. When the call was finally picked up by Pria she answered the call by saying “yes rex” so she very well understood I was calling and why I was calling…
Her attitude on the call only infuriated me more. I asked for her name, her manager’s name and my money back as I was done being disrespected by this girl who called herself a manager. She has no understanding what customer service means. She responded to my request with “you can get your money back when you bring the food back” and then proceeded to tell me that i can speak to her manager when I come in. How dare her she needs to learn manners and respect for the customer.
So I did just that. I took a photo of my sandwich and made my way to JJ. When I walked in Pria and her GM Jacob were having a conversation about me and my order in the front at the counter. I would also like to point out that the location was empty and not busy so no reason for her actions towards me. I was furious with the way she was acting as if I was the problem. Pria is a manger with no de-escalation skills whatsoever on top of her lack of customer service skills.
I opened the open sandwich on the counter, showed the GM and explained I don’t like being made out to be a liar. I own a restaurant in Powell and have lived here since 1997. I worked for Hilton, doing everything from bussing tables in the restaurant at 15 to running hotels as a GM and later remodeling them across the country. I left Hilton to come back to Ohio to Open Potbelly’s across the whole state, Columbus, Dayton, and Cincinnati and then to later open my own restaurant in Powell…
My point of all this is that I know customer service and she lacks everything when it comes to customer service and dealing with customers… I told Jacob if she worked for me and had that attitude towards customer, she would have been gone in the most public way.
I will not eat/order from JJ in Powell or at all for that matter as long as Pria is working for JJs. Someone needs to take accountability for her and her behavior. Im a loyal customer and ive given more than enough chances to Pria and this location to get it right now, im done. I’ll be calling the corporate office and emailing the Regional manager about her and her actions.
I explained to Jacob I know good people with management backgrounds who struggle to find jobs and would love the opportunity she has currently with JJs. She is replaceable, there is nothing special about her and she should be replaced and let go from JJs Powell.
I also viewed the reviews before posting this and I believe all the 1-star reviews prove I’m right. I believe Pria is the very reason for those 1-star reviews.
OG
Not as smooth as it should be. Food is fine, but they consistently get my order wrong, whether it’s a website issue or lack of attention to detail I’m not quite sure. At the prices a simple sandwich has gotten to here, the accuracy matters. Hard to justify paying “premium” money for the wrong sandwich
… moreMercy Crimm
Food and service is great but the place itself always and constantly smells very odd which if dinning in puts you off your food a bit. Its been doing this every time Ive come in for over a year, at least ten times.
… moreJennifer George
Jacob is an amazing leader of this location – with great communication skills and impeccable follow through. I recently coordinated a large order with him that had a fabulous result. Many thanks!!
… moredebasis satapathy
This was one of the strangest jimmy johns location i had been, went in morning and there was only one staff working on some sandwiches, there was no Hello from her nor a courtesy “be with you soon”, she went on doing what she was for a good long 10-15 mins before she came to take our order, i had 3 sandwiches all to be made the same way and i had written down what i wanted on it for her, sandwich again took its own sweet time to be made so it took me some 30 mins for a freaky fast sandwich and the worst part is when my family and i went to eat it later on it was something else made, some ingredients were even missing, worst sandwich from jimmy johns i ever ate
So much for being a loyal jimmy johns fan
… moreSo much for being a loyal jimmy johns fan
Richard Rife
Terrible store. Don’t bother coming here. 2 employees working at lunch time, like how is that even possible? Those 2 employees were rude, slow, and completely uninterested in giving anything resembling customer service. Waited over 20 minutes from walking in to when I got my food and there were only 3 customers in the store at the time. Overheard one of them being insanely rude to a customer who was attempting to place an order. How does it take this long to make simple sandwiches? I’ll absolutely never come here again.
… moreEvan Loetz
The incompetence is ASTONISHING!
I placed an order for two sandwiches in store, with each only having TWO requests/changes. my girlfriend and I both received incorrect sandwiches.
Upon politely informing the counter about the mistake, I was gruffly made another sandwich. But that one was screwed up too! Unfortunately I trusted the staff to make a correct sandwich after already making a pretty embarrassing mistake, and drove away carrying on about my day, only to open a sandwich I did not order 10 minutes later.
It’s too hard to remember TWO requests at one time for a sandwich shop for these guys!
I’m more than happy to go in explicit detail about my experience and what went down, I am a routine Jimmy John’s customer, I’ve been coming for 12 years, across many stores, long before the (now my closest) Powell location opened, and I am beyond disappointed in the behavior of the staff.
It has been a downhill trend across multiple stores with poor staff.
I wish I placed an online order, but to be honest I don’t trust these employees to read!
My order was also made slowly and pathetically both times.
I am struggling to consider ever patronizing a Jimmy John’s ever again.
… moreI placed an order for two sandwiches in store, with each only having TWO requests/changes. my girlfriend and I both received incorrect sandwiches.
Upon politely informing the counter about the mistake, I was gruffly made another sandwich. But that one was screwed up too! Unfortunately I trusted the staff to make a correct sandwich after already making a pretty embarrassing mistake, and drove away carrying on about my day, only to open a sandwich I did not order 10 minutes later.
It’s too hard to remember TWO requests at one time for a sandwich shop for these guys!
I’m more than happy to go in explicit detail about my experience and what went down, I am a routine Jimmy John’s customer, I’ve been coming for 12 years, across many stores, long before the (now my closest) Powell location opened, and I am beyond disappointed in the behavior of the staff.
It has been a downhill trend across multiple stores with poor staff.
I wish I placed an online order, but to be honest I don’t trust these employees to read!
My order was also made slowly and pathetically both times.
I am struggling to consider ever patronizing a Jimmy John’s ever again.
Dustin Burnham
The sandwiches here are so fast that they are ready before you make your order
… moreJM12
First time I came here I was super excited to live by a Jimmy johns. This time around I’m very disappointed I ordered a little before 8:30. And got there about 8:40 and the staff was cleaning, I don’t even know if they changed gloves. The girl making my sub messed up and she acted like it was a big deal to take my bread out. I haven’t ate it yet but judging by how it looked I wasted my money.
… moreMichael Saad
Yikes. Really poor experience today during the lunch hour. Over 20 minutes to receive mobile app order, not “freaky fast” as they say. Was told they ran out of bread and turkey, which caused the delay. No acknowledgement at pickup area by three employees. Excuses given for slow service. Very disappointed.
… more