
Romantic eatery serving refined, wine-paired European cuisine in a posh hacienda with a courtyard.
Hours
| Friday | 5:30–9 PM |
| Saturday | 5:30–9 PM |
| Sunday | Closed |
| Monday | 5:30–9 PM |
| Tuesday | 5:30–9 PM |
| Wednesday | 5:30–9 PM |
| Thursday | 5:30–9 PM |
Address and Contact Information
Address: 74155 El Paseo, Palm Desert, CA 92260
Phone: (760) 776-8242
Website: http://jilliansfinedining.com/
Menu Photos
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Jillian’s
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Reviews
Every year we Meet up in Palm Desert with 10 to 15 of our dearest and closest friends.
We have been at Jillian’s once before and decided to come here again. Our reservation was for 12 people. The day of our reservation, four of our friends were flying in from Chicago and had flight delays due to weather and were not able to attend.
As the evening was approaching, and we knew our friends wouldn’t make it, we let them know about it.
They said oh no, that’s OK. Everything is fine.
We even suggested they take four of the seats down from our table so it’s not so long. They indicated everything would be fine.
At the end of our meal as we received our bill, we noticed there Were four charges for $135 each plus gratuity and the appropriate taxes.
We tried to no avail to explain to them what happened to our friends and that this was totally unintentional
The staff was very rude and uncompromising with no compassion to our friends situation.
I mean, what would they forgive the charges for, if somebody died? Maybe not even then
Our bill was well over $3000, what we don’t understand is why would you lose all of the future business from a group of professionals for the amount of money you’re going to make now on the charges for the people not present.
They kept saying they sent an email with this information in it. The individual making a reservations, never received it. He had actually gone to the restaurant personally to put down the deposit and make the reservation and was never told about the restaurants, policies, and these additional charges.
This should be indicated to every individual that makes a reservation And be stated upfront and very clearly when you call.
We have eaten all over the world at Some of the most exclusive restaurants from Paris, London, Belgium, Italy, you name it, and we have never encountered such horrible and rude service and this type of policy.
By the way, they expect you to spend at least $250 on your meal per person. we have some vegetarian friends. It was very difficult for them to get to that number.
Needless to say, we will never be back.
.
My husband was promised a very special Valentine’s dinner.
What we experienced felt like turnover management disguised as fine dining.
For $175 per person (with a $100 prepaid deposit), we expected an intimate, thoughtfully paced evening. Instead, we were seated at a small table in a hallway that served as the primary traffic corridor for guests entering, exiting, and accessing the restrooms — hardly romantic ambiance.
A mandatory 20% gratuity was automatically added, yet the service felt rushed and inattentive. Courses were delivered and removed at breakneck speed, often before we had finished. The next plate arrived within minutes. Wine was splashed carelessly into glasses. Our entrées arrived barely warm and mine too rare! After a single bite, I was asked whether I wanted mine boxed. Not once did anyone ask how the meal was.
The salad was wilted. Dinner and dessert were served in quick succession, and the final course — a glass of champagne — was delivered long before we had finished the bottle of wine we had ordered, leaving it sitting as we finished our wine.
We deliberately took our time to enjoy the wine we had ordered, refusing to rush through it to match the pace at which the food was being pushed out.
It felt as though we were being processed rather than hosted. We paid $574.20 for what amounted to a timed dining sprint, and I ultimately brought my entrée home untouched.
There’s a few fine dining places that people will compare Jillian’s to like Cuisot, Lavender, or Le Vallerius but I think this is far better. The experience is second to none and they have a variety of rooms and out seating that came make it feel intimate for any occasion. All the food was executed perfectly and the timing of service was just about right. Yes, you will leave with $100+/person but it’s worth it for a special moment. Of fact, you may see me there again at the bar.
We enjoyed the food, atmosphere and wait staff. We were talking about how much we enjoyed it and we’re planning on returning next year with our same group. I can guarantee you that we will not be returning there after speaking to the owner who was inflexible and seemed to not care that we would not be back.
We were celebrating a milestone birthday and our waiter, John, served the wrong entree to two guests who had pork chops but instead received tenderloin. While he acknowledged the mistake, we were told correcting it would take another 15 minutes, which was disappointing. Shortly thereafter, John came back to the table with the chef who visibly appeared irritated and insisted that the tenderloin was better than the pork chop. What followed became awkward and unnecessary including debating the order and presenting a pork chop cut in half to compare the two. Rather than feeling accommodated, our guests felt put on the spot.
Other smaller moments added to the discomfort. When asked for help taking a group photo, the waiter said the angle wouldn’t work and to take it outside, so we took the photo on our own. One of our guests asked if a complimentary dessert with a candle might be possible but was answered with a blunt no which left her feeling embarrassed.
Despite these issues, we still left a generous 20% tip as we respect the hard work that goes into running a restaurant. Overall, the food and ambience were lovely, but the tone and handling of these moments detracted from a special occasion. We hope this feedback helps ensure future guests are met with warmer, more gracious hospitatlity.