Jersey Mike’s, a fast-casual sub sandwich franchise with more than 2,500 locations open and under development nationwide, has a long history of community involvement and support. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic East Coast-style subs on fresh baked bread – the same recipe it started with over 60 years ago. The company’s mission is to bring its customers the highest quality, freshest made sub in the industry and give back to the communities in which it operates.
New Jersey–based counter-serve sandwich chain serving jumbo subs filled with cold cuts & toppings.
Kevin
This review is specifically for the app order experience. Just picked up a giant #13 that I pre-ordered through the app and got home to realize that there was about 1/3 the meat that there normally is when I order in person. I can’t believe what a ripoff this feels like for a $20 sandwich. If you’re going to choose the Prosper location, make sure to go in and watch the sandwich being made to keep them honest. They seriously skimp on the meat and cheese when no one’s watching.
… moreMacK
I had a really disappointing experience here. The two young women working the line were extremely rude and unprofessional. From the moment I walked up, there were obvious looks, judgment, and attitude that made the interaction uncomfortable. I directly asked if there was an issue, and instead of addressing it, I was met with more looks and no explanation at all.
It was honestly shocking how poor the customer service was. Because of that experience, we will not be eating here again.
The only bright spot was the man cutting the sandwich. He was polite, kind, and professional, which made the contrast even more frustrating. It is unfortunate because this location could be great, but the overall experience was bad enough that we will take our business elsewhere.
… morejordan diaz
Today my wife and I experienced excellent service. Justina was excellent and went above and beyond. I don’t eat pork or beef, so I asked Justina if she would be so kind to replace her gloves to make our sandwich. To our surprise, she had no issue like most people do, and even asked if we would like if she wiped down the sandwich cutter. Something so simple truly goes a long way and that was so kind. Never has anyone asked that before. And for clarity, about a year ago or so, we came to this same location and we asked a worker to change his gloves and he stated that they only changed gloves if it was for gluten allergies, which is insane because at the request of a glove change for NO REASON AT ALL, food service workers are required to change them in just about any and every circumstance and company. Which is one of the reasons we stopped going to this location. But after today, I’m sure we will stop in and get food more often. Faith in humanity is restored. And also, the sandwiches here are phenomenal. Anyway, shout out to Justina for being thoughtful and kind. Also, her having her coworker change her gloves for us too was clutch.
… moreRay P
Nicely done subs at a reasonable price! Thanks Mike!
… moreCatherine Moyer
My first Jersey Mike’s experience was not disappointing! Turkey&provolone made ‘Mike’s way’ might actually be sandwich perfection. Bread was so fresh, tomatoes red and delicious.
Jalapeño kettle chips on the side were SO good.
This place was busy but service was fast and friendly, looked like at least 10 dudes working.
Great lunch guys!
Update 2/24 Finally made it back in, definitely not as busy as opening week but still lots of friends working. I put my order in online and when I arrived they were crafting my sammie – literally looked like they were pouring love into my lunch. Fresh and delish. Ate the whole thing.
… morePaula Heinrich
Excellent food!!! Husband had chicken salad sub and I had Philly cheese steak sub, both were delicious and fresh!!! The crew were absolutely awesome…friendly, fast and happy!!! We’ll definitely be back and would recommend highly!!!
… moreSkyler Stover
Best Jersey Mikes!!! The nicest employees and the best sandwiches!! They go above and beyond for each order. Especially when I ask for extra pickles on my pickup order 🙂 slow clap for whichever employee hooked me up!! Haha
… moreKayla Mitchell
I always order the club sub in a bowl. For some reason, when you order “Mike’s Way”, this location does not add oil, vinegar and spices when you order a bowl. This is the SECOND time I’ve received my bowl without oil, vinegar and spices. I order on the app, so I’m not there to see them make it in-person. I don’t have this issue at any of the other nearby locations such as McKinney and Frisco. It’s just this one. For the love of all that is holy, don’t go half way on the bowls. If I did not want it “Mike’s Way”, I would uncheck it. “Mike’s Way” includes lettuce, tomatoes, onions, oil, vinegar and spices. Please train your employees better.
… moreShelley Fowler
It was delicious! I got the turkey Mike’s way, juicy. I highly recommend you give it a go!
… moreJeff W
Placed an order online and picked it up in-store. Staff was friendly and the order was ready on time and made correctly. The food was fresh and delicious — everyone I picked up for really enjoyed their subs. Great experience all around!
… more